Honeywell MS3780 Fusion Setup/Service Instructions page 17

Perform
3
step 4.
Stop the Passport application software by using the System Maintenance toolbar. Restart the
4
Passport application software by using System Maintenance. Retest the scanner by performing
the "Scanner Tests"
Place the new scanner on the counter. Perform the
5
scanner passes the tests, install the new scanner on the counter. If the new scanner fails the
tests, proceed to step 6.
Replace the RJ-45 to RS-232 cable. Perform the
6
scanner. If the scanner fails the tests, proceed to step 7.
Replace the IBM tailgate board. Perform the
7
scanner. If the scanner fails the tests, repeat steps
G-SITE System
When a service call is required, take the following equipment to the site with you:
• New Scanner (Modular Cable and Gender Mender included)
• Console I/O Board
• Console I/O Strip Board
To service the scanner, proceed as follows:
Review
1
Perform
2
scanner. If the scanner passes the test, proceed to step 3.
Perform
3
step 4.
Place the new scanner on the counter. Perform the
4
scanner passes the tests, install the new scanner on the counter. If the new scanner fails the
tests, proceed to step 5.
Use G-SITE diagnostics to test the scanner port on the console I/O strip board.
5
Replace the console I/O board. Perform the
6
scanner. If the scanner fails the test, proceed to step 7.
Replace the console I/O strip board. Perform the
7
scanner. If the scanner fails the tests, repeat steps
MDE-4636C Honeywell® MS3780 Fusion Scanner Setup/Service Instructions · July 2021
"Test 2" on page 15 on the existing scanner. If the scanner fails the test, proceed to
on page 15. If the scanner fails, proceed to step 5.
"Phone Questions" on page
"Test 1" on page 15 on the existing scanner. If the scanner fails the test, replace the
"Test 2" on page 15 on the existing scanner. If the scanner fails the test, proceed to
"Scanner Tests"
"Scanner Tests"
"Scanner Tests"
1 to 7.
15. If the scanner does not work, proceed to step 2.
"Scanner Tests"
"Scanner Tests" on
"Scanner Tests"
1 to 7.
Site Visit
on page 15. If the new
on page 15 with the existing
on page 15 with the existing
on page 15. If the new
page 15 with the existing
on page 15 with the existing
Page 17