Smart Diagnosis - LG LRE3061ST Service Manual

14. SMART DIAGNOSIS

SMART DIAGNOSIS™ USING YOUR SMART PHONE
Smart Diagnosis™ Using Your Smart Phone
1. Download the LG Smart ThinQ application on your smart phone by
searching for LG Smart ThinQ at Play Store.
2. Open the LG Smart ThinQ application on your smart phone. Press
Smart Diagnosis™ button to advance to the next screen.
3. Follow directions of the application. The application will show how to
use Audible Diagnosis.
4. Press [ ] in the LG Smart ThinQ application for a more detailed guide
on how to use the Smart Diagnosis function.
•
Call quality differences by region may affect the function.
•
Use the home telephone for better communication performance,
resulting in better service.
•
Bad call quality may result in poor data transmission from your
phone to the machine, which could cause Smart Diagnosis™ to
malfunction.
USING YOUR RANGE
NOTE
Smart Diagnosis™ Through the Call Center
1. Call the LG call center at: (LG U.S.) 1-800-243-0000 (LG Canada)
1-888-542-2623.
2. When instructed to do so by the call center agent, hold the
mouthpiece of your phone over the Smart Diagnosis™ logo on the
machine. Hold the phone no more than one inch from (but not
pressing) the machine.
Do not press any other buttons or icons on the display screen.
3. Press and hold the Start button for three seconds.
4. Keep the phone in place until the tone transmission has finished.
This takes about 6 seconds and the display will count down the time.
5. Once the countdown is over and the tones have stopped, resume
your conversation with the call center agent, who will then be able to
assist you in using the information transmitted for analysis.
•
For best results, do not move the phone while the tones are
being transmitted.
•
If the call center agent is not able to get an accurate recording of
the data, you may be asked to try again.
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NOTE
NOTE