Troubleshooting - Dell PowerVault 750N System Administrator Manual

Ta b l e 9 - 1 .
Issue
I cannot access my Dell
ActiveArchive™ from an NFS
or Macintosh Client.
I am trying to select the
Administer My Appliance
link on the opening page of
the PowerVault NAS Manager,
but the link does not function
properly.
XCOPY will not copy my
persistent images.
I have just deleted a volume in
Dell OpenManage™ Array
Manager and now I am unable
to view my shares in the
PowerVault NAS Manager.
I have just added an HTTP
share but cannot see it from
PowerVault NAS Manager.
9-2 Trou b les h oot ing
Tr o u b l e s h o o t i n g I s s u e s
Possible cause
Only Microsoft
(CIFS) clients can access the
persistent images stored in the
ActiveArchive folders for each
volume.
The User account that you
used to log in to the domain
does not have administrator
privileges. The link does not
work for people without
administrator privileges.
Dell ActiveArchive is enabled.
XCOPY will not read the
persistent images on a volume.
In the event that a volume
with shares is deleted,
PowerVault NAS Manager will
not display any shares until
the shares that were directed
to the deleted volume are
removed.
For security purposes,
directory browsing is not
enabled by default on an
HTTP share directed to the
same folder or volume as
another share for security
purposes.
Resolution
® ®
Windows Access ActiveArchive folders
through the
Windows client to perform
data recovery.
Type the address of the
PowerVault NAS Manager
manually in your browser.
Type http://<server-name or IP
address>:1278 for non-SSL
connections and
https://<server-name or IP
address>:1279 for SSL
connections.
Do not use XCOPY to copy
persistent images.
Use Terminal Services
Advanced Client to remove
the shares for the deleted
volume. Exit PowerVault NAS
Manager and restart. Shares
should be visible.
To enable directory sharing for
an HTTP share, from the
PowerVault NAS Manager
Maintenance page, click
Terminal Services Advanced
Client and modify the Web
sharing properties of the
folder.