About Call History; Viewing Call History - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation

About Call History

Call history can help you evaluate important areas of your business. Using this tool, you can perform the following
administrative tasks:
Manage employee productivity- You can determine if the call activity of your employees is appropriate. Are they
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on the phone too much, not on the phone enough, placing too many personal calls?
Review phone expenses- You can manage costs by verifying efficient usage patterns. Are employees choosing
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the better voice service for local and long distance calls, during the most sensible hours?
Monitor your customer service- You can identify the customers who are high priority, neglected, or need the
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most assistance. Which customers place the most orders, haven't received routine calls, or call frequently with
problems?
• Look for missed calls or no messages- You can check the log if you or an employee miss a call when you were
unavailable. Did an important client call, but didn't leave a message, when you were on vacation?
• Calculate billable hours- You can track the length of your phone calls. Did you count all of the hours you spent
on the phone with a particular client?
• Collect marketing information- You can analyze business trends. Which customers called about your latest
promotion or because of an ad you ran?

Viewing Call History

A call-history log records useful information about your business. Use the data to analyze business patterns, trends,
and expenses. After you select the categories to evaluate, Administrator displays the results in the Call information
table. You can filter and sort using different criteria as many times as you want. For example, view the VoIP call activity
of an employee for the month of May. Then, change the search parameters, and view how many minutes you spent on
the phone with a particular client. The default view shows all calls for all users on the current day. For a more complex
view, save the history to a CSV file, and use Microsoft Office Excel to perform further analysis.
Important: Call durations are approximate. Total minutes will include the time a caller spent waiting in park, waiting on
hold, or being transferred.
D-Link DVX-000MS User Manual