Southridge Video - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation
Like Margie's Travel, Southridge Video operates in one large office space. However, instead of individual agents who
have their own desks, phones, and computers, employees share a service desk with two computers and three phones.
Any employee who is not serving a customer can answer incoming calls on one of the ringing phones.
The phone system administrator for Southridge Video might consider configuring the following features with Response
Point :
™
• Multiple Phones Ring Plan (a type of Receptionist Plan) so that all phones ring when calls comes in, and all calls
are answered by a person. After hours, this company may want to switch to the Automated Receptionist Plan to
provide callers information about business hours and location.
• Using Assistant, add or import contacts into Response Point. This would be useful, for example, so that the
employees can voice dial the phone numbers they call frequently, such as video suppliers.
• User types: job role (for the service desk), which you assign to each phone at the service desk.
D-Link DVX-000MS User Manual

Southridge Video