BT 500 User Manual
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BT 500 User Manual

Digital cordless telephone answering machine
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Verve 500 – New Style – Edition 3 – 07.09.06 – 7706
User Guide
BT VERVE 500

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Summary of Contents for BT 500

  • Page 1 Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 User Guide BT VERVE 500...

  • Page 2: Telephone Answering Machine

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Welcome… to your BT Verve 500 Digital Cordless Telephone Answering Machine • Slim, elegantly designed digital cordless telephone. • Integrated answering machine with 28 minutes digital recording time.

  • Page 3: Your Phone

    Just follow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Verve 500 please contact the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com.

  • Page 4: Table Of Contents

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Redial list ......18 Call a number from the redial list .
  • Page 5 Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Sound settings Handset earpiece/speaker volume ..29 External call ringer melody and volume . . .29 Internal call ringer melody and volume . . .30 Base ringer melody and volume .
  • Page 6 ....71 If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Using additional handsets Internal calls .

  • Page 7: Getting Started

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Getting started Location You need to place your BT Verve 500 within 2 metres of the mains power socket and telephone socket so that the cables will reach.

  • Page 8: Set The Time And Date

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Insert the MT Li-ion 3.7V 600mAh rechargeable battery supplied by plugging the small battery connector plug into the socket inside the battery compartment.
  • Page 9 Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 is displayed, press Clock Setting 3. The current time and date setting is displayed. Enter 2 digits for the hour and 2 for the minute (e.g. for 2.15pm, enter ).

  • Page 10: Getting To Know Your Phone

    Press and hold to lock/unlock the keypad, page 19. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Earpiece the text.

  • Page 11: Handset Display Icons

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Handset display icons – These are the symbols you will see on your handset’s screen Antenna and range bars Displayed in standby mode to indicate handset is in range of the base.

  • Page 12: Standby Display

    Press and hold to enter registration mode when registering handsets, page 33. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Range Time Phonebook...

  • Page 13: Character Map

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Character map The following table shows you where each letter and punctuation character can be found. This will be helpful when storing a name in the phonebook, see page 21.

  • Page 14: Menu Map

    SMS Center 2 Quick Dial Send via C1/C2 If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Display Alarm Clock Wallpaper...

  • Page 15: Using The Phone

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Using the phone Switch the handset power on/off 1. From standby mode, press and hold hear a long beep and the display will go blank. Press and hold to switch back the handset on.

  • Page 16: Receive A Call

    29. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Receive a call When you receive a call, the phone rings and the flashes in the display.

  • Page 17: Secrecy (Mute)

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Secrecy (mute) During a call, you can talk to someone nearby without your caller hearing. 1. Press the soft key. Secrecy Mute On and your caller cannot hear you.

  • Page 18: Answer A Call In Handsfree

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Answer a call in handsfree When the phone rings: 1.

  • Page 19: Copy A Number From The Redial List To The Phonebook

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Copy a number from the redial list to the phonebook 1. Press soft key. The last number called is displayed. Redial 2. Press to scroll to the number you want to copy.

  • Page 20: Paging Handsets

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 To unlock the keypad: 1. Press and hold...

  • Page 21: Store A Name And Number

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Store a name and number 1. Enter the telephone number you want to store using the keypad. 2. Press Option 3. Use to scroll to DOWN 4. Enter a name using the keypad (as shown opposite) and press 5.

  • Page 22: Edit An Entry

    Enter new characters/digits using the keypad. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Edit an entry 1. Press . The first phonebook entry is displayed.

  • Page 23: Copy An Entry To Another Handset

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 and press Delete All Delete All? to confirm or to cancel. Back displayed and then the display will return to standby. Copy an entry to another handset 1. Press .

  • Page 24: Dial A Quickdial Number

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 3. Press then use...
  • Page 25 Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 4. Press soft key then use Option and press from SIM 5. If your SIM card is security protected you will be prompted to enter your SIM Card PIN. Enter your 4-digit (SIM) PIN code...

  • Page 26: Display Settings

    DOWN press to confirm. 5. Press to exit and return to standby. Contrast Your BT Verve 500 has a choice of 3 contrast levels for the handset display. 1. Press to open the main menu. Menu is displayed, press Display 3.

  • Page 27: Alarm And Time Settings

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Alarm and time settings Set the time and date You will need to set the correct time and date so that you know when you received answering machine messages or Calls log entries.

  • Page 28: Silence The Alarm

    Alarm and time settings If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 3. Press to highlight DOWN select. 4. The current alarm time is highlighted, select new alarm time and press 5.

  • Page 29: Sound Settings

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Sound settings Handset earpiece/speaker volume The handset has a choice of 5 earpiece volume levels and 5 loudspeaker (handsfree) volume levels. 1. Press to open the main menu.

  • Page 30: Internal Call Ringer Melody And Volume

    Sound settings If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 is highlighted, press Melody 5. Press DOWN press 6. Press...

  • Page 31: Base Ringer Melody And Volume

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 7. Press to select the volume level you require LEFT RIGHT and press to confirm. 8. Press to exit and return to standby. Base ringer melody and volume The base has a choice of 9 ringer melodies and 5 ringer volume levels or you can set the volume to ‘off’...

  • Page 32: Handset Tones

    ON. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Handset tones Your BT Verve 500 has a selection of handset tones which can each be switched on or off.

  • Page 33: Phone Settings

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Phone settings Handset settings Auto answer With auto answer set to ON, when you receive an incoming call and the handset is in the base, you can pick it up to answer the call.

  • Page 34: Dim Mode

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Handset Settings 4. Press DOWN 5.

  • Page 35: Handset Name

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 is highlighted, press Handset Settings 4. Press to highlight DOWN 5. Press the right soft key to select either 6. Press to exit and return to standby. Handset name...

  • Page 36: Room Monitor

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 1. Press to open the main menu.

  • Page 37: System Pin Code

    Base settings System PIN code Your BT Verve 500 has a system PIN code which you will need to change various settings on your phone. The default PIN code is 0000. You may want to change this to prevent unauthorised changes to your settings.

  • Page 38: De-Register A Handset

    Please note, you cannot de-register the handset you are using. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 De-register a handset 1. Press to open the main menu.

  • Page 39: Recall Time

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Recall time Recall is used when connected to certain switchboards, for transferring calls to another extension number, and for some network services, such as Call Waiting. Contact your network or switchboard provider for advice on how to use the button.

  • Page 40: Call Log Type

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 You may need to change the length of the pause according to your switchboard.

  • Page 41: Auto-Delete

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 3. Press to highlight DOWN Base Settings 4. Press to highlight DOWN 5. Press to highlight either DOWN and press to confirm. 6. Press to exit and return to standby.

  • Page 42: Answering Machine

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Your BT Verve 500 can digitally record up to 28 minutes of messages.

  • Page 43: Answering Machine Settings

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Answering machine settings (via the handset) Switch the answering machine ON/OFF With the answering machine set to On, calls will be answered after the set Answer delay and the caller can then leave you a message.

  • Page 44: Incoming Message Record Time

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 You can change this setting to between 2 and 9 rings or select Automatic for the ‘time saver’...

  • Page 45: Time Stamp On/Off

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 5. Press to select the setting you require and DOWN select 6. Press to exit and return to standby. Time stamp on/off With this setting on, your BT Verve 500 will save and announce the day and time with each recorded message.

  • Page 46: Recording Quality

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 1. Press to open the main menu.

  • Page 47: Outgoing Messages

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call. There are 2 pre- recorded outgoing messages to choose from (see note opposite) or you can record your own.

  • Page 48: Check Your Outgoing Message

    Answer Only, the message counter will display Ao. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Check your outgoing message 1. Press to open the main menu.

  • Page 49: Listening To Your Messages

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 3. Press to highlight DOWN press is displayed, press Select 5. Press to select the outgoing message you want DOWN and press 6. Press to exit and return to standby.

  • Page 50: Record A Memo

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 At the start of each message, the number of the message is displayed on the message counter and announced together with the day and time the message was received.

  • Page 51: Answering Machine Settings

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 2. Use the buttons to highlight the NAVIGATION and press to select. 3. Press to highlight DOWN Record Memo 4. Speak your message clearly, close to the handset microphone and press soft key to send recording.

  • Page 52: Record A New Outgoing Message

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Record a new outgoing message 1. In standby mode, press and hold 2.

  • Page 53: Record A Memo

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 In standby mode: • Press and hold to delete all messages. Record a memo 1. In standby mode, press and hold 2. Speak your memo message clearly close to the base microphone, press to end recording.

  • Page 54: Switch Remote Control On/Off

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 5. Enter the original 3-digit PIN code and press 6.

  • Page 55: Switch Your Answering Machine

    Check for messages remotely If you left your answering machine on and remote control is also set to on, you can ring your BT Verve 500 and check for messages remotely. 1. Dial your phone number. When you hear your outgoing message press then enter your 3-digit security code.
  • Page 56 If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Button Function Play all messages...

  • Page 57: Calls Log

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 BT Caller Display If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.

  • Page 58: Copy A Calls Log Number To The Phonebook

    Back standby at any time. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 to scroll through the list. DOWN 3. Press to dial a displayed number.

  • Page 59: Delete A/All Calls Log Number(S)

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Delete a/all Calls log number(s) 1. Press to open the Calls log. The most recent caller’s DOWN number is displayed. 2. Press to select the number you want to delete...

  • Page 60: Text Messaging

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Welcome to the BT text messaging Service on your BT Verve 500.

  • Page 61: Send A Text Message

    SMS Saved! Sent messages are stored in the Outbox Your BT Verve 500’s outbox is like a redial list. It holds a copy of the last 20 sent messages. Each message has details of the number where the message was sent, and the time and date of sending.

  • Page 62: Entering Text

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Saved messages are stored in the Drafts box If you save a message to complete and/or send later it will be stored in the Drafts box.

  • Page 63: Receiving And Reading Text Messages

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 2. The cursor automatically moves to the right after a couple of seconds. So when the next letter is on the same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it.
  • Page 64 If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 4. The first (newest) message details are highlighted. The caller’s name (if a phonebook match is found) and number are displayed.

  • Page 65: Read, Edit And Send Messages Stored In The Drafts Box

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 to scroll and display the name/number you want. Press confirm and send. – to save number to the phonebook. Save to P.Book Select . Enter a name for the number using the keypad, then press .
  • Page 66 Text messaging If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 2. Use the NAVIGATION select 3. Press DOWN 4. The caller’s name (if a phonebook match is found) or number is displayed.

  • Page 67: Delete Messages Stored In The Drafts Box

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 to keep the message saved in the Drafts box. Save SMS is displayed. SMS Saved! 10. Press to exit and return to standby. Delete messages stored in the Drafts box 1.

  • Page 68: Read, Edit, Send Or Delete Messages Stored In The Outbox

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Read, edit, send or delete messages stored in the Outbox The Outbox stores details of the last X messages you have sent.

  • Page 69: Service Centre Numbers

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 – to save the message to the Drafts box for Save SMS sending later. Select – to delete the current message. Select Delete The message is deleted. – to delete all messages in the Outbox. Select Delete All is displayed.

  • Page 70: Adding Or Changing Service Centre Numbers

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Adding or changing Service Centre numbers 1. Press to open the main menu.

  • Page 71: Select An Sms Centre To Send/Receive From

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Select an SMS Center to send/receive from If you enter an additional ‘Send’ and ‘Receive’ number in SMS Center 2, you can select this as the service center you want to use.

  • Page 72: Using Additional Handsets

    Caller ID service). If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 You can use up to 5 GAP compatible handsets with your BT Verve 500 base to extend your phone system without needing to install extension sockets for each new phone.

  • Page 73: Transferring Calls

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Transferring calls You can transfer an external call to another handset registered to the BT Verve 500 base. During your call: 1. Press and hold . Your external caller will be put on hold and the symbol will flash.

  • Page 74: Help

    Make sure the handset is registered to the base, see page 33. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706...
  • Page 75 • Make sure the handset is in range of the base. • Another handset registered to your BT Verve 500 base may be on the line. Answering machine does not record any messages • The memory may be full. Play and delete old messages, see pages 49-50 or 52.
  • Page 76 Is the base ringer set to off? • You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com...

  • Page 77: Possible Problems With Text Messaging

    It is recommended that you place your BT Verve 500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference. Customer Helpline If you are still experiencing difficulties please call the BT Verve 500 Helpline on 0870 242 6652 or email bthelpdesk@convergys.com. Possible problems with text messaging Text messages cannot be sent and screen displays •...
  • Page 78 Further help and advice for text queries on BT lines: • BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
  • Page 79 BT Residential lines – call 150. BT Business lines – call 152. • For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). • Additional handsets are available from the Helpdesk on 0870 242 6652 or from the email Helpdesk: bthelpdesk@convergys.com...
  • Page 80 You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 and press 00000 Message Sending …...

  • Page 81: General Information

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

  • Page 82: Cleaning

    If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 • There is a slight chance your phone could be damaged by an electrical storm.

  • Page 83: Guarantee

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Guarantee Your BT Verve 500 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s...

  • Page 84: Technical Information

    Telecommunications Terminal Equipment Directive 1999/5/EC. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 For your records Date of purchase: Place of purchase:...

  • Page 85: Connecting To A Switchboard

    Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 General information Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall.
  • Page 86 Verve 500 – New Style – Edition 3 – 07.09.06 – 7706 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.

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