Table of Contents
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Table of Contents
Related Manuals for BT VERVE 500
Summary of Contents for BT VERVE 500
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Page 1: User Guide
User Guide BT VERVE 500... -
Page 2: Telephone Answering Machine
• 255 Name and number phonebook to store all your contact numbers for easy dialling. • Copy contacts from your mobile phone SIM card to the BT Verve 500 phonebook. • SMS – to send and receive text messages •... -
Page 3: Your Phone
‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Verve 500 If you have purchased a BT Verve 500 please contact the Helpline on 0870 242 6652 or email multiple pack you will also have the bthelpdesk@convergys.com. -
Page 4: Table Of Contents
In this guide Redial list ......18 Getting started Location ......7 Call a number from the redial list . - Page 5 In this guide Incoming message record time ..44 Sound settings Handset earpiece/speaker volume ..29 Time stamp on/off ....45 External call ringer melody and volume .
- Page 6 In this guide Caller Display Using additional handsets Calls log ......57 Internal calls ......72 View and dial from the Calls log .
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Page 7: Getting Started
Location Do not place your BT Verve 500 in the bathroom or other humid areas. You need to place your BT Verve 500 within 2 metres of the Handset range mains power socket and telephone socket so that the cables The BT Verve 500 has a range of 300 will reach. -
Page 8: Set The Time And Date
Getting started Talk/Standby time Insert the MT Li-ion 3.7V 600mAh rechargeable battery supplied In ideal conditions, fully charged by plugging the small battery connector plug into the socket handset batteries should give about 12 hours talk time or 120 hours inside the battery compartment. - Page 9 24 hours. power socket so that the cable will reach. 4. Any additional handsets that came with your BT Verve 500 are ready for immediate use and normally there is no need to The power adaptor for the charger register them to the base. If you do need to register a and base are different.
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Page 10: Getting To Know Your Phone
R is displayed. Use to scroll up through menu options, phonebook entries and the calls list. For use with a switchboard/PBX and certain BT Calling Features. In talk mode, press to increase the handset receiver volume, page 16. -
Page 11: Handset Display Icons
Getting to know your phone Handset display icons – These are the symbols you will see on your handset’s screen Antenna and range bars Ringer off Lock Displayed in standby mode to Displayed when the handset Displayed when the keypad is indicate handset is in range of ringer volume is switched off. -
Page 12: Standby Display
Getting to know your phone Standby display When in standby mode, the display shows the handset name and number, the RANGE and BATTERY symbols, the time and date and the 3 soft key options: Redial, (Phonebook) and Menu. Range Battery Handset name and number Time Date... -
Page 13: Character Map
M N O 6 Ñ Ö Ò Ó Ô Õ Ø Navigating the menus Your BT Verve 500 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page. -
Page 14: Menu Map
Getting to know your phone Menu map Text Phonebook Display Alarm Clock Sound Setting Settings Answer Machine Write New Entry Wallpaper Clock Setting Handset Volume Handset Settings Play Message Inbox View Entry Contrast Alarm Setting Earpiece Auto Answer Message List Draft Edit Entry Speaker... -
Page 15: Using The Phone
Using the phone Switch the handset power on/off 1. From standby mode, press and hold to switch off. You will When you make a call, Calling icon are displayed and the red hear a long beep and the display will go blank. In Use light on the base comes on, Call timer Your handset will automatically time... -
Page 16: Receive A Call
Using the phone Receive a call When you receive a call, the phone rings and the icon Caller Display If you have subscribed to your flashes in the display. network’s Caller Display service, the caller’s number (or name if stored in To answer the call: the phonebook) is displayed instead Call. -
Page 17: Secrecy (Mute)
Using the phone Secrecy (mute) During a call, you can talk to someone nearby without your caller hearing. 1. Press the soft key. appears in the display and Mute On your caller cannot hear you. 2. Press the soft key again to return to your caller. Handsfree Handsfree lets you talk to your caller without holding the handset. -
Page 18: Answer A Call In Handsfree
If you have more than one handset 3. Press to redial. registered to your BT Verve 500 base, each handset will have its own redial list. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com... -
Page 19: To The Phonebook
Using the phone Copy a number from the redial list to the phonebook You will not be able to copy a number to the phonebook if the phonebook is 1. Press soft key. The last number called is displayed. already full. If you try to, the display Redial will show Full. -
Page 20: Paging Handsets
You can alert a handset user that they are wanted or locate a If you have more than one handset missing handset. registered to your BT Verve 500 base you will need to stop the paging ring on individual handsets. The paging 1. -
Page 21: Store A Name And Number
Using the phone Store a name and number 1. Enter the telephone number you want to store using the keypad. Press soft key to delete an incorrect character/digit. 2. Press Option Entering names There is a character map on page 13 3. -
Page 22: Edit An Entry
Using the phone Entering numbers Edit an entry Make sure you enter the full telephone number including the 1. Press . The first phonebook entry is displayed. dialling code if you subscribe to a Caller Display service and want the 2. -
Page 23: Copy An Entry To Another Handset
Using the phone and press is displayed, press Delete All Delete All? to confirm or to cancel. will be Back Phonebook Empty displayed and then the display will return to standby. Copy an entry to another handset 1. Press . The first phonebook entry is displayed. Press to cancel at any time. -
Page 24: Dial A Quickdial Number
With the ‘SIM copy’ feature you can copy all the contacts directory entries will appear differently when they are copied to stored on your mobile phone SIM card to the BT Verve 500 the SIM, with the name being phonebook. So within minutes, you can have all your appended with a number, e.g. - Page 25 Using the phone If the SIM card is not inserted in the 4. If your SIM card is security protected you will be prompted to base, or is inserted incorrectly, the enter your SIM Card PIN. Enter your 4-digit (SIM) PIN code following message will be displayed and press No SIM Card!
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Page 26: Display Settings
DOWN press to confirm. 5. Press to exit and return to standby. Contrast Your BT Verve 500 has a choice of 3 contrast levels for the handset display. 1. Press to open the main menu. Menu is displayed, press to select. -
Page 27: Alarm And Time Settings
5. Press to exit and return to standby. Set the alarm You can use your BT Verve 500 phone as an alarm clock. When an alarm is set the symbol is displayed when in standby mode. 1. Press to open the main menu. -
Page 28: Silence The Alarm
Alarm and time settings 3. Press to highlight and press DOWN Alarm Setting select. 4. The current alarm time is highlighted, select to enter a Edit new alarm time and press 5. Press to highlight then use the right soft key to DOWN Alarm toggle between... -
Page 29: Sound Settings
Sound settings Handset earpiece/speaker volume The handset has a choice of 5 earpiece volume levels and 5 loudspeaker (handsfree) volume levels. 1. Press to open the main menu. Menu 2. Use the NAVIGATION buttons to highlight the symbol and press to select. -
Page 30: Internal Call Ringer Melody And Volume
Sound settings is highlighted, press to select. Melody 5. Press to select the ringer melody you want and DOWN press 6. Press to highlight and press DOWN Volume 7. Press to select the volume level you require LEFT RIGHT and press to confirm. -
Page 31: Base Ringer Melody And Volume
Sound settings 7. Press to select the volume level you require LEFT RIGHT and press to confirm. 8. Press to exit and return to standby. Base ringer melody and volume The base has a choice of 10 ringer melodies and 3 ringer volume levels or you can set the volume to ‘off’... -
Page 32: Handset Tones
Sound settings Handset tones Your BT Verve 500 has a selection of handset tones which can each be switched on or off. These tones are: Key tone: sounds a confirmation tone each time a keypad button is pressed. Charge tone: sounds when you place the handset in the base/charger to charge. -
Page 33: Phone Settings
Phone settings Handset settings Auto answer With auto answer set to ON, when you receive an incoming call and the handset is in the base, you can pick it up to answer the call. You do not need to press With auto answer on, you can also end a call by placing the handset back on the base, without the need to press 1. -
Page 34: Dim Mode
Phone settings is highlighted, press Handset Settings 4. Press to highlight DOWN Register HS The default PIN code is 0000. 5. Enter your 4 digit System PIN code, and press is displayed. Press to exit and return to standby Registering … at any time. -
Page 35: Handset Name
6. Press to exit and return to standby. Handset name If you are using more than one handset with your BT Verve 500 base, you can give each handset a personalised name to easily distinguish between the handsets. The maximum number of characters is 12. -
Page 36: Room Monitor
Confirm exit and return to standby. Room monitor If you have at least two handsets registered to your BT Verve Please ensure that the phones are working correctly and are fully 500 base you can leave one handset in a room and monitor... -
Page 37: System Pin Code
Base settings System PIN code Your BT Verve 500 has a system PIN code which you will need to change various settings on your phone. The default PIN code is 0000. You may want to change this to prevent unauthorised changes to your settings. -
Page 38: De-Register A Handset
Please Register registered again. 6. Press to exit and return to standby. Reset your base You can reset your BT Verve 500 base to the default (original) settings. 1. Press to open the main menu. Menu 2. Use the... -
Page 39: Recall Time
6. Press to exit and return to standby. Pause time When using your BT Verve 500 with a switchboard, you may need to enter a pause to allow time for you call to be connected to an outside line. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com... -
Page 40: Call Log Type
Phone settings You may need to change the length of the pause according to your switchboard. The pause settings (in seconds) are 0, 1, 2.5, 3 and 4. 1. Press to open the main menu. Menu 2. Use the buttons to highlight the symbol NAVIGATION and press... -
Page 41: Auto-Delete
Phone settings 3. Press to highlight and press DOWN Base Settings 4. Press to highlight and press DOWN Call Log 5. Press to highlight either DOWN All Call Missed Call and press to confirm. 6. Press to exit and return to standby. Auto-delete This function is for the SMS text message memory management. -
Page 42: Answering Machine
Answering machine Your BT Verve 500 can digitally record up to 28 minutes of messages. As well as recording incoming messages, you can record memos for other users of your BT Verve 500. You can operate your answering machine from: •... -
Page 43: Answering Machine Settings
5. Press to exit and return to standby. Answer delay Answer delay sets the number of times your BT Verve 500 will ring for before the answer machine picks up your call and starts playing the outgoing message. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com... -
Page 44: Incoming Message Record Time
Answering machine You can change this setting to between 2 and 9 rings or select The default setting is Automatic. Automatic for the ‘time saver’ option. For more information on Time Saver, see page 55. 1. Press to open the main menu. Menu 2. -
Page 45: Time Stamp On/Off
6. Press to exit and return to standby. Time stamp on/off With this setting on, your BT Verve 500 will save and announce the day and time with each recorded message. 1. Press to open the main menu. Menu 2. -
Page 46: Recording Quality
Answering machine 1. Press to open the main menu. Menu 2. Use the buttons to highlight the symbol NAVIGATION and press to select. 3. Press to highlight and press DOWN Setting 4. Press to highlight DOWN Time Stamp 5. Press the right soft key to select either 6. -
Page 47: Outgoing Messages
Answering machine Outgoing messages The outgoing message is the message a caller first hears when Answer and Record The pre-set ‘Answer and Record’ the answering machine picks up their call. There are 2 pre- outgoing message (Outgoing Msg 1), recorded outgoing messages to choose from (see note that allows your caller to leave a opposite) or you can record your own. -
Page 48: Check Your Outgoing Message
Answering machine Check your outgoing message 1. Press to open the main menu. Menu 2. Use the buttons to highlight the symbol NAVIGATION and press to select. 3. Press to highlight DOWN Outgoing Message press 4. Press to highlight and press DOWN Replay 5. -
Page 49: Listening To Your Messages
Answering machine 3. Press to highlight DOWN Outgoing Message press is displayed, press Select 5. Press to select the outgoing message you want DOWN and press 6. Press to exit and return to standby. Listening to your messages When new messages are stored on the answering machine, the message counter will flash the total number of messages. -
Page 50: Record A Memo
The maximum length for a memo is the same as for incoming messages. BT Verve 500. When you record a memo, the message counter will increase by 1 and the message can be played back in the same way as answering machine messages (see page 49 and 52). -
Page 51: Answering Machine Settings
Answering machine 2. Use the buttons to highlight the symbol NAVIGATION and press to select. 3. Press to highlight and press DOWN Record Memo 4. Speak your message clearly, close to the handset microphone and press soft key to send recording. Stop 5. -
Page 52: Record A New Outgoing Message
Answering machine Record a new outgoing message 1. In standby mode, press and hold Make sure you have selected the answering mode you want before 2. Speak your message clearly close to the base microphone, recording a new outgoing message. press to end recording. -
Page 53: Record A Memo
Remote access You can operate your answering machine from any Touchtone™ phone by calling your BT Verve 500 and entering a 3-digit security PIN. Using a PIN code prevents other people from accessing your machine without permission. -
Page 54: Switch Remote Control On/Off
Switch remote control On/Off With remote control switched on, you will be able to access and control your BT Verve 500 answering machine remotely from any Touchtone™ phone. 1. Press to open the main menu. -
Page 55: Switch Your Answering Machine On Remotely
If you left your answering machine on and remote control is Time saver When you ring in to access your also set to on, you can ring your BT Verve 500 and check for messages remotely, if you have set messages remotely. - Page 56 Answering machine Button Function Play all messages If no button is pressed for 10 seconds or more, you will hear “Thank you Play new messages for calling” and the line will be disconnected. Pause playback Resume playback Stop playback Replay current message Skip and play previous message Skip forward and play next message Delete currently playing message...
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Page 57: Calls Log
A quarterly fee may be payable. For more information on When there are new (unviewed) calls the blue ring on the BT Calling Features call BT free on 0800 800 150. handset will flash. View and dial from the Calls log Whether the Calls log displays details 1. -
Page 58: Copy A Calls Log Number To The Phonebook
BT Caller Display If a caller has withheld their number, to scroll through the list. DOWN will be displayed. Withheld 3. Press to dial a displayed number. If the number is unavailable, will be displayed. Unavailable If the call is from an international... -
Page 59: Delete A/All Calls Log Number(S)
BT Caller Display Delete a/all Calls log number(s) 1. Press to open the Calls log. The most recent caller’s DOWN number is displayed. 2. Press to select the number you want to delete DOWN and press soft key. Option 3. Use... -
Page 60: Text Messaging
Welcome to the BT text messaging Service on your BT Verve You must subscribe to your Network 500. Your BT Verve 500 can send and receive text messages Provider’s Caller Display service so that you can use text messaging and... -
Page 61: Send A Text Message
Sent messages are stored in the Outbox In order to send and receive text messages you must not withhold your Your BT Verve 500’s outbox is like a redial list. It holds a copy number. On most networks if you normally withhold your number the of the last 20 sent messages. -
Page 62: Entering Text
Sending Error Your BT Verve 500 uses ‘standard text entry’. A single text can displayed alongside the message in the Outbox (replacing the time and be up to 160 characters. -
Page 63: Receiving And Reading Text Messages
Text messaging 2. The cursor automatically moves to the right after a couple of See page 13 for the complete character map. seconds. So when the next letter is on the same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it. - Page 64 Text messaging Alongside Inbox, the display shows 4. The first (newest) message details are highlighted. The caller’s the number of new messages and the name (if a phonebook match is found) and number are total number of messages in the Inbox, for example 02/10.
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Page 65: Read, Edit And Send Messages Stored In The Drafts Box
Text messaging To edit the number, scroll to the to scroll and display the name/number you want. Press number line and use to delete confirm and send. digits and enter new ones using the keypad. – to save number to the phonebook. Save to P.Book Select . - Page 66 Text messaging 2. Use the button to highlight the icon and NAVIGATION select 3. Press to highlight and press DOWN Draft 4. The caller’s name (if a phonebook match is found) or number is displayed. 5. Scroll to the message you want and select DOWN Read The saved message is displayed.
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Page 67: Drafts Box
Text messaging to keep the message saved in the Drafts box. Save SMS is displayed. SMS Saved! 10. Press to exit and return to standby. Delete messages stored in the Drafts box 1. Press to open the main menu. Menu 2. -
Page 68: Read, Edit, Send Or Delete Messages Stored In The Outbox
Text messaging Read, edit, send or delete messages If either the message memory becomes full, the display will flash stored in the Outbox Memory Full Delete Messages alternately. When the Outbox becomes full, the The Outbox stores details of the last X messages you have oldest message is deleted to make sent. -
Page 69: Service Centre Numbers
Numbers Stored. need to re-enter them in order for your text Service to work. Your BT Verve 500 is pre-set to send and receive from SMS Center 1. If you Service Center 1 – Send (outgoing) number is pre-set to: enter details for SMS Center 2 and 1470P17094009. -
Page 70: Adding Or Changing Service Centre Numbers
If you have details for more than one 3. Press to highlight and press DOWN Service Center SMS Center stored on your BT Verve 500, you will need to select the one 4. Press to highlight either DOWN SMS Center 1... -
Page 71: Select An Sms Centre To Send/Receive From
Center 2, you can select this as the service center you want to use. 1. Press to open the main menu. Your BT Verve 500 is pre-set to send Menu using SMS Centre 1. All messages sent 2. Use the... -
Page 72: Using Additional Handsets
To de-register a handset, see page 38. Your BT Verve 500 handset can only be registered to one base If you want to register your handset at a time. to another GAP compatible base, you... -
Page 73: Transferring Calls
‘on-hold’ or press again to end the current You can transfer an external call to another handset registered internal call. The handset will then to the BT Verve 500 base. ring, press to take the external call, During your call: If you want to cancel the call transfer, 1. -
Page 74: Help
Help Phone does not work • Have you installed the battery pack correctly? See page 7-8. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the phone socket? •... - Page 75 • Make sure the handset is in range of the base. • Another handset registered to your BT Verve 500 base may be on the line. Answering machine does not record any messages • The memory may be full. Play and delete old messages, see pages 49-50 or 52.
- Page 76 Is the base ringer set to off? • You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com...
- Page 77 It is recommended that you place your BT Verve 500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference. Customer Helpline If you are still experiencing difficulties please call the BT Verve 500 Helpline on 0870 242 6652 or email bthelpdesk@convergys.com. Possible problems with text messaging...
- Page 78 Further help and advice for text queries on BT lines: • BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
- Page 79 • BT Residential lines – call 150. BT Business lines – call 152. • For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). Billing enquiries • Refer to the telephone number shown on your telephone bill.
- Page 80 5. Press is displayed. Enter and press Number 00000 is highlighted, press is displayed, followed by Send SMS Message Sending … Message Sent If you are sending a message from a fixed line phone to another fixed line phone • Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text.
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Page 81: General Information
Spare rechargeable battery packs are available from the emergency/intensive care medical equipment. BT Verve 500 Helpline 0870 242 6652 or from the email • It is recommended that if you have a pacemaker Helpdesk: bthelpdesk@convergys.com... -
Page 82: Cleaning
General information • Your product may interfere with other electrical • There is a slight chance your phone could be equipment, e.g. TV and radio sets, clock/alarms and damaged by an electrical storm. We recommend that computers if placed too close. It is recommended that you unplug the power and telephone line cord during you place your product at least one metre away from an electrical storm. -
Page 83: Guarantee
Within the 12 month guarantee period: Prior to returning your product, please read the Help Your BT Verve 500 is guaranteed for a period of 12 section beginning on page 74 or contact the Helpline months from the date of purchase. -
Page 84: Technical Information
Place of purchase: one telephone line. Your BT Verve 500 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With... -
Page 85: Connecting To A Switchboard
Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall and is also used for BT Calling Feature. If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com... - Page 88 © British Telecommunications plc 2006. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Designed and produced by The Art & Design Partnership Ltd. Printed in China BT Verve 500 Issue 2 (10/06) 2...