Lexmark XM5100 Series User Manual page 297

Troubleshooting
Action
Step 5
a
Check if the cable connections to the printer and print server
are secure. For more information, see the setup documentation
that came with the printer.
b
Resend the print job.
Did the job print?
Step 6
Install additional printer memory, and then resend the print job.
Did the job print?
Printing slows down
Notes:
•
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the
fuser.
•
The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.
Action
Step 1
a
Make sure the size of the paper loaded in the tray matches the
fuser type.
Note: Use a 110-volt fuser for printing on letter-size paper and
a 220-volt fuser for printing on A4‑size paper.
b
Resend the print job.
Does the print speed increase?
Step 2
a
Replace the fuser. For more information on installing the fuser,
see the instruction sheet that came with the part.
b
Resend the print job.
Does the print speed increase?
Tray linking does not work
Notes:
•
The trays can detect paper length.
•
The multipurpose feeder does not automatically detect the paper size. You must set the size from the
Paper Size/Type menu.
Yes No
The problem is Go to step 6.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
297
customer
customer