Lexmark XM5100 Series User Manual page 295

Troubleshooting
Action
Step 2
a
Open the document you want to print in Adobe Acrobat.
b
Click File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
Step 2
Check if the printer is plugged in and turned on, and if Ready
a
appears on the printer display.
b
Resend the print job.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
a
Check if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
b
Resend the print job.
Do the jobs print?
Step 5
a
Turn off the printer, wait for about 10 seconds, and then turn the
printer back on.
b
Resend the print job.
Do the jobs print?
Yes No
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
The problem is Go to step 5.
solved.
The problem is Go to step 6.
solved.
295
customer