Advanced Settings; Problems; Important Tips - Huawei HG659B User Manual

13. ADVANCED SETTINGS

To access advanced features or to customise the Gateway, open a web browser
and type 192.168.1.254 into the address bar and press enter to access the
Gateway interface.
For specific help on advanced settings, visit our website
http://www.spark.co.nz/business/ourproducts/broadband/modem/ for a
detailed PDF user guide and information including step-by-step tutorials.
If you need to open port 25 to support a mail server connected to your Gateway, call
our Business Broadband helpdesk on 0800 BUSINESS (2874 6377)

14. PROBLEMS?

If you have any difficulties you can:
Visit our website www.spark.co.nz/business/bbguides for a wide range of
help topics including step-by-step tutorials.
Call our Business Broadband helpdesk on 0800 BUSINESS (2874 6377).
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15. IMPORTANT TIPS

y When starting up the Gateway do not press any buttons. Wait for a broadband
connection to be established first.
y Many issues with a broadband connection can be resolved by turning the Gateway
off for 30 seconds, then on again. It can take up to 5 minutes for the connection
to re-establish.
Customers with computers running Microsoft Windows should reboot their
y
computers at the same time they reboot their Gateway.
y Operate the Gateway on a flat surface and ensure the Gateway is not covered
by anything and has adequate ventilation at all times.
y ADSL broadband customers should:
y Not use telephone extension cables with the Gateway as these cause speed
and stability problems.
y Use the ADSL filters supplied with this Gateway when setting up as old filters
can cause speed and stability problems.
y If you want to network additional devices using the ethernet LAN ports, you will
require one ethernet cable for each device.
y WiFi signal strength and range is dependent on physical and environmental factors
outside of Spark's control. The following tips will help you optimise
your WiFi signal:
Dense obstacles such as walls, floors, ceilings, hot water cylinders,
y
aquariums etc. limit WiFi performance and range.
Do not place the Gateway near electronic devices such as microwave ovens,
y
cordless phones or wireless transmitters like baby or room monitors.
Do not place the Gateway in an enclosed space such as a cupboard, under
y
or behind a desk or large item of furniture.
To benefit from the speed offered by the 802.11n standard, it is recommended
y
to connect using 802.11n wireless devices only. Connecting older 802.11b
or 802.11g wireless devices may slow down the speed of your whole
WiFi network.
y If you have WiFi coverage issues, you can opt to purchase products such
as WiFi range extenders.
y Where possible place your Gateway up high for better WiFi performance.
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