Advanced Settings; Problems; Important Tips - Huawei HG659 User Manual

13. ADVANCeD settINgs

To access advanced features or to customise the Gateway, open a web browser
and type 192.168.1.254 into the address bar and press enter to access the
Gateway interface.
For specific help on advanced settings, visit our website
http://www.spark.co.nz/business/ourproducts/broadband/modem/ for a
detailed PDF user guide and information including step-by-step tutorials.
If you need to open port 25 to support a mail server connected to your Gateway, call
our Business Broadband helpdesk on 0800 BUSINESS (2874 6377)

14. PRoBLeMs?

If you have any difficulties you can:
Visit our website www.spark.co.nz/business/bbguides for a wide range of help
topics including step-by-step tutorials.
Call our Business Broadband helpdesk on 0800 BUSINESS (2874 6377).
14

15. IMPoRtANt tIPs

y When starting up the Gateway do not press any buttons. Wait for a broadband
connection to be established first.
y Many issues with a broadband connection can be resolved by turning the Gateway
off for 30 seconds, then on again. It can take up to 5 minutes for the connection
to re-establish.
y Customers with computers running Microsoft Windows should reboot their
computers at the same time they reboot their Gateway.
y Operate the Gateway on a flat surface and ensure the Gateway is not covered
by anything and has adequate ventilation at all times.
y ADSL broadband customers should:
y Not use telephone extension cables with the Gateway as these cause speed
and stability problems.
y Use the ADSL filters supplied with this Gateway when setting up as old filters
can cause speed and stability problems.
y If you want to network additional devices using the ethernet LAN ports, you will
require one ethernet cable for each device.
WiFi signal strength and range is dependent on physical and environmental factors
y
outside of Spark's control. The following tips will help you optimise
your WiFi signal:
y Dense obstacles such as walls, floors, ceilings, hot water cylinders,
aquariums etc. limit WiFi performance and range.
y Do not place the Gateway near electronic devices such as microwave ovens,
cordless phones or wireless transmitters like baby or room monitors.
y Do not place the Gateway in an enclosed space such as a cupboard, under
or behind a desk or large item of furniture.
To benefit from the speed offered by the 802.11n standard, it is recommended
y
to connect using 802.11n wireless devices only. Connecting older 802.11b
or 802.11g wireless devices may slow down the speed of your whole
WiFi network.
If you have WiFi coverage issues, you can opt to purchase products such
y
as WiFi range extenders.
y Where possible place your Gateway up high for better WiFi performance.
15