Problem Solving; Troubleshooting; Further Inquiries; Future Updates - Crestron QM-TX Operation Manual

QuickMedia™ Transmitter

Problem Solving

32 • QuickMedia™ Transmitter: QM-TX

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-TX Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
PWR LED The QM-TX is not receiving
does not power.
illuminate.
No video The cable connection is
incorrect.
output
displayed.
No audio The audio connection is
output incorrect.
transmitted.
Wrong source or Wrong SystemBuilder or
video displayed. SIMPL Windows programs.
SystemBuilder project not set
up correctly.
Video is garbled The cable connections are
or no output. incorrect.
Incorrect signal skew due to
cable length or unequal pair
length.
Incorrect peak and/or boost
setting.

Further Inquiries

If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team
by calling the Crestron corporate headquarters at 1-888-CRESTRON
[1-888-273-7876]. For assistance in your local time zone, refer to the Crestron
website (www.crestron.com) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities
of the QM-TX, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary
supplements prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an "Addendum" in the Download column.
Crestron QM-TX
CORRECTIVE ACTION
Verify that Cresnet is properly attached.
Use only Crestron power supplies for
Crestron equipment.
Verify RGB, video, S-video input cable
connection to unit and video display.
Verify QM output cable connection is
secure.
Verify balanced audio input connection
is secure.
Verify and upload correct programs.
Verify proper video set up for each video
input.
Verify video input cable connections and
QM output cable connections are secure.
Verify maximum QM cable length and
skew adjustment at QM receiver.
Adjust peak or boost controls at receiver
until image quality is improved.
Operations Guide - DOC. 6334