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11. Troubleshooting
Message
"Booklet/Half Fold
is not available with
the settings. The job
has been
cancelled."
"Cannot access the
Memory Storage
Device."
"Cannot store data
of this size."
"Cannot transfer
image logs and job
logs to the server. If
this continues then
some functions will
be restricted.
Contact the
administrator to
check the status of
the server."
"Cannot transfer
image logs and job
logs to the server.
Some functions are
being restricted.
Contact the
administrator to
check the status of
the server."
394
Cause
A setting in which
Check the setting for the availability of the Booklet or
Booklet or Half-fold
Half-fold function.
cannot be
page 491 "List of Specifications for External Options"
performed was
specified, and
printing was
canceled.
An SD card or USB
• Check that the external media is formatted in
flash memory
device is
unavailable for use.
• Check that the external media is not corrupted or
The paper size is
Reduce the paper size of the document to send. The
too large.
document to send cannot be stored at a custom size.
A transfer error of
Contact your machine administrator. Machine
image logs and job
administrator should check the status of the image logs
logs has occurred.
and job logs collection server.
The available
Contact your machine administrator. Machine
functions were
administrator should check the status of the image logs
restricted due to a
and job logs collection server.
transfer error of the
image logs and job
logs that caused the
maximum numbers
of stored image
logs and job logs to
be exceeded.
Solution and reference
FAT16 or FAT32, and write protection is not
enabled on the media.
damaged.
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