Kohler K-12345M Homeowner's Manual page 16

Troubleshooting (cont.)
(Optional) Chromatherapy Troubleshooting Table
Symptom
Chromatherapy lights do
2.
not cycle through all
colors.
Heated Surface Troubleshooting Table
Symptoms
1. Heated surface does not
turn on.
2. Bath is on, but there is
little or no heat.
1212240-5-B
Probable Cause
F. User interface does not work.
G. Chromatherapy control does not
work.
A. Control amplifier must be reset.
B. Chromatherapy or user interface
cable connections are loose or
damaged.
C. Control amplifier does not
work.
D. User interface does not work.
E. If none of the recommended
actions correct the problem,
contact Kohler Co.
Probable Cause
A. No power to the power supply.
B. Heated surface control must be
reset.
C. User interface cable connections
are loose or damaged.
D. Heated surface control does not
work.
E. Power supply does not work.
F. User interface does not work.
A. Heater cable loose or damaged.
B. Bath heater/insulation loose.
C. Heat indicator is set to low heat. C. Press the plus [+] icon to increase
D. Heater does not work.
16
Recommended Action
F. Verify that the user interface cable
is securely connected to the user
interface and the control amplifier
terminal. If the connections are
good, replace the user interface.
G. Replace the Chromatherapy
control.
A. If the red LED on the control
amplifier is not blinking, unplug
the control amplifier for 30
seconds, then plug in and restart.
B. Inspect the cables for loose
connections or damage. Secure or
replace cables as needed.
C. If the red LED on the control
amplifier does not blink following
restart, check the control amplifier
and replace as needed.
D. Cycle through the Chromatherapy
light functions. If the lights do not
cycle through all colors and the
blue icon on the user interface is
not lit, replace the user interface.
E. Contact the Customer Care Center
using the contact information on
the back cover.
Recommended Action
A. Set/reset GFCI or RCD breaker;
check wiring and power supply
connections.
B. If the red LED on the heated
surface control is not blinking,
unplug the control for 30 seconds,
then plug in and restart.
C. Inspect the cables between the user
interface, heated surface control,
and control amplifier. Secure
connections or replace cables as
needed.
D. Check the heated surface control.
Replace as needed.
E. Check the power supply. Replace
as needed.
F. Check the user interface. Replace as
needed.
A. Inspect the cables between the user
interface, heated surface control,
and control amplifier. Secure
connections or replace cables as
needed.
B. Secure heater/insulation to bath.
temperature.
D. Replace the heater.
Kohler Co.