Using Tcs Insight With The Ubiquistat; Install The Insight Software; Connect To The Ubiquistat - TCS UbiquiSTAT US4010 Product Manual

USING INSIGHT WITH UBIQUISTAT
6.2.7 Outputs Will Not Shut Off
First check the room temperature and the setpoints and determine whether the output should be on. There are delays
and minimum on and off times for the fan and heating and cooling stages. Also, check the status screen to verify that the
outputs are on. If the heating or cooling outputs are shown to be on, programming will need to be verified. If the heating or
cooling is shown to be off, the relays will need to be verified for proper operation or wiring will need to be checked. Turn-
ing the system mode to "Off" (Settings>System Mode) or resetting the thermostat will instantly turn all outputs off. The
thermostat can be reset by touching and holding the status button for five seconds. Note that polarity of the relay outputs
can be reversed such that the relays are Normally Closed. This causes the state of the relay to be closed (energized) when
the status is "Off" and open (de-energized) when the status is "On". The polarity can be changed using Ubiquity Cloud, TCS
Insight or a third party BACnet configuration tool.
6.2.8 Analog Output Not Working Properly
Check wiring. A separate transformer should be used for the actuators and motors, and a separate transformer should be
used for the thermostat. Check to make sure that the analog output is programmed correctly.
The Advanced Status Screen will show what the thermostat is trying to output. Compare this with the actual position on
the heating or cooling device. The system test mode can be used to vary the analog outputs to test for proper operation of
actuators (see Section 4.5.2.10).
Two conditions must be met before the economizer analog output is allowed to modulate. First, there must be a call for
cooling. Second, the outdoor air temperature must be less than its programmed setting. Once these two conditions are
met the analog output will modulate according to its programming.
6.2.9 Both Heating and Cooling Are On
If this occurs, it could be that the thermostat is programmed for heat pump operation on a conventional system. If this is
not the case, check the wiring. The thermostat is not designed to provide heating and cooling at the same time.
6.2.10 Wi-Fi Connection
If communications are not indicated on the status display, verify the appropriate network is selected, and the password is
correct. Check with the IT administrator to verify.
If network is not listed, investigate the Wi-Fi network to verify the network strength and visibility. Local IT network adminis-
trator would provide the troubleshooting and correction.

7 Using TCS Insight with the UbiquiSTAT

7.1 Install the Insight Software

Download and install the latest version of Insight software from www.tcsbasys.com in order to be compatible with the
UbiquiSTAT.

7.2 Connect to the Ubiquistat

There are two methods to connect to the UbiquiSTAT outlined below:
1. Direct Via USB
Connect Windows PC/laptop directly to the USB port that is accessible via the access window on the bottom of the Ubiqu-
iSTAT case with a "mini B" USB cable. The USB port is recessed within the window, so take care to properly align the cable
when connecting.
Set the baud rate to the "UbiquiSTAT USB" option.
The UbiquiSTAT will appear as a COM port in the list (the same as when using a QD1010).
Note: There is no need to disconnect the RS-485 network or the TCS gateway (QD2040) when using the built-in USB port.
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