Print Troubleshooting - Citizen CLP-2001 User Manual

4.5

Print Troubleshooting

Problem
Printing doesn't start.
Missing all lines.
Partially dropouts.
(continued)
• Power to the printer is off.
• Printer is not properly
connected to a computer.
• Printer setting is not proper.
• Print head connector
connection failure.
• Paper and ribbon are not
set properly.
• Print head is dirty.
• Platen roller is dirty.
4-10
Cause and remedy
→
Turn on the power switch.
If power is not still turned on,
follow the steps in the Power
Troubleshooting.
→
Turn off the power switch and
connect it properly.
→
Correct the printer setting.
→
If the print head connector is
not properly connected, insert
it correctly.
→
Set them properly.
→
Check the print head
heating element for dirt. If
it's dirty, wipe the surface of
the print head heating
element with a soft clean
cloth soaked in ethylalcohol
etc.
→
Remove any dirt or label or
tape on the platen.
Note: If it can't be removed,
contact our service
personnel for general
maintenance.