Pump Service; Troubleshooting - Simer ACE IN THE HOLE Series Owner's Manual

Operation • Service • Troubleshooting
Restart: Make sure that the suction line is not obstructed,
and that it is connected to a water source.
• Press and hold the 'Restart' button for 5 seconds.
• The 'Pump on' LED should light up, and
• The 'Failure' LED should go off.
If flow is adequate, the pump will operate until
several seconds after it reaches the set-point pressure
and the flow stops.
Lubrication
The motor is lubricated at the factory for the life of
the bearings. The pump seal is water cooled and
self lubricating.

Troubleshooting

Symptom Possible Cause(s)
Fuse is blown or circuit breaker tripped.
Motor will not run.
Power cord not plugged in.
Motor runs hot and overload Voltage is too low.
kicks off or motor does not
Impeller not moving freely
run and only hums.
Improper priming.
Clogged water filter.
Motor runs but no water is
Discharge valve closed
delivered.*
Pipe size too small
* Unplug pump, then open
Impeller is plugged
faucets and see if water is
flowing through system.
Pipes are frozen
Corroded pipes.
Piping is too small in size.
*Pump does not deliver water
to full capacity.
Pump not being supplied with enough water.
Low voltage
Motor runs but makes
excessive noise. Or,
Motor fan cover pushed in too far, hitting the
fan blades or locking the fan still.
Motor only hums and does
not turn.
Leak in the system creating flow.
Pump starts, but then does not Pump not mounted on a flat horizontal
stop when no water is being surface.
used.
Debris lodged in the discharge valve of the
controller.
For parts or assistance, call Simer Customer Service at 1-800-468-7867 For parts or assistance, call Simer Customer Service at 1-800-468-7867

Pump Service

Hazardous voltage . Can shock, burn, or cause
death. Unplug the pump and controller before servicing
them. Do not handle the pump or controller or attempt
to work on the pump with wet hands or while standing
on a wet or damp floor.
The motor has an auto-reset thermal overload protector.
If the motor overheats, the overload will cut off the
power to prevent damage and will reset after the motor
cools. If the overload trips repeatedly, check the pump
for the cause (low voltage, a clogged impeller, etc.).
Corrective Action
DISCONNECT POWER; Replace fuse or reset circuit breaker.
Plug into 115 Volt grounded outlet.
Check voltage being supplied to pump.
Check that impeller moves freely and is not clogged.
Re-prime according to instructions.
Stop pump, shut off water, and change filter cartridge. Filter should be installed
on discharge side of pump.
Open valve.
Re-pipe using pipe of the same size as suction and discharge ports on pump.
Clean impeller.
Thaw pipes.
Replace with plastic or new steel pipe.
Re-pipe using pipe the same size as suction and discharge ports on pump.
Enlarge inlet pipe; check well pump system.
Make sure outletvoltage is at 115 Volts.
Remove motor fan cover and re-install so that it does not touch the fan blades.
Verify that there are no leaks in the system (creating flow). Confirm the system,
with the main city valve closed and the pump unplugged will hold pressure
without dropping (water not leaking).
Mount the pump on a solid, level, horizontal surface.
Remove the discharge pipe from the top of the controller. Look inside the
discharge and verify there are no debris holding the valve inside the discharge
in the up position. The valve should be seated in the down position when the
pipe is removed.
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