Table of Contents
Advertisement
optics. Clean with soft cloth using normal glass cleaning fluid. - Always dry the parts carefully. - Clean
the external optics at least every 20 days. Clean the internal optics at least every 30/60 days.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RA #). Products
returned without an RA # will be refused. Call CHAUVET and request RA # prior to shipping the
fixture. Be prepared to provide the model number, serial number and a brief description of the cause
for the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate
packaging is the customer's responsibility. CHAUVET reserves the right to use its own discretion to
repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe
method to use.
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
General Troubleshooting
Symptom
Solution(s)
Auto shut off
Check fan thermal switch reset
Beam is very dim or not
Clean optical system or replace lamp
bright
Check 220/110v switch for proper setting
Breaker/Fuse keeps
Check total load placed on device
blowing
Chase is too slow
Check users manual for speed adjustment
Device has no power
Check for power on Mains.
Check device's fuse. (internal and/or external)
Fixture is not
Check DMX Dip switch settings for correct addressing
responding
Check DMX cables
Check polarity switch settings
ST-200X User Manual
15
Appendix
Applies to
Foggers
Lights
& Snow
Controllers
Revision: 2004-11-02/11:00
Dimmers
& Chaser
Advertisement
Table of Contents
