Returns Procedure; Claims - Chauvet DMX-40A User Manual

Returns Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RA #). Products
returned without an RA # will be refused. Call CHAUVET and request RA # prior to shipping the
fixture. Be prepared to provide the model number, serial number and a brief description of the cause
for the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate
packaging is the customer's responsibility. CHAUVET reserves the right to use its own discretion to
repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe
method to use.

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
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Appendix
Revised: 2006-01-04 14:52:58