Troubleshooting; Software; Problems Installing And Uninstalling Software; Mp Drivers/Mp Toolbox - Canon MultiPASS MP390 User Manual

Chapter
13

Software

Problems Installing And Uninstalling Software

PC

MP Drivers/MP Toolbox

Cause
Software is not installed correctly. If you have not followed the installation procedure correctly,
Other applications are open.
The computer has an old version of
the software installed. (Canon
MultiPASS is registered as a
startup item in the Start menu
program.)

MP Toolbox Only

Cause
Installation is not completed, and
unnecessary files remain.

MP Drivers Only

Cause
Windows 2000 Service Pack 1
(SP1) is not installed on the
computer.
Chapter 13

Troubleshooting

uninstall first, then reinstall the software. If there was an error during
installation and installation was not completed, restart your computer
and reinstall the software.
Close all applications including anti-virus software, and reinstall the
software.
Uninstall the earlier version of the software following the
instructions in the Software Guide of that version, and reinstall the
new version.
Follow this procedure:
1. To prepare for forced re-installation, double-click [My Computer]
on the Windows desktop. Open the CD-ROM icon, then
double-click [Frclnst.exe] or [Frclnst] in the
[\MP\English\Toolbox\Setup\Frclnst.exe] folder.
2. Then double-click [Setup.exe] or [Setup] in the
[\MP\English\Toolbox\Setup.exe] folder to reinstall.
Install Windows 2000 Service Pack 1 (SP1) or later. To acquire
Service Pack, contact Microsoft Corporation.
Action
Action
Action
Troubleshooting
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