During Calls - Mitel 6863 Quick Reference Manual

Callback
The busy extension calls back when free
Order: Press
France, New Zealand and Sweden: 5
Cancel all callbacks:
Cancel single callback:
number
U.S.A. and Canada: #6*
Call Waiting
A call waiting signal is sent to the busy number
: Press
Order
keep the handset off hook.
Sweden: 4
France and New Zealand: 6
Cancel call waiting:
Call Waiting signal is indicated by CAW tones during an
ongoing call.
Answer: Hang up the ongoing call, and the
phone will ring for the waiting call.
Intrusion
I
ntrude a busy extension to ask the party to hang up.
Press
Activate:
France, New Zealand and Sweden: 8
Bypass
Bypass Diversion (e.g. Follow-me) on a specific
extension.
Activate:
#
U.S.A. and Canada: *1*...
MX-ONE – Mitel 6863
6
#37#
Press Dial
#37*
extension
#
5
. If you hear a ring tone,
4
*60*
Desired number
Mitel 6863 Quick Reference Guide

During Calls

Put on Hold
Ongoing call: Press
Resume a call: Press
Inquiry
Ongoing call: Press the Transfer key, enter the
number to the 3rd party. Press L2
and wait for answer.
Switch between calls: Press the line key that holds the call
you want to retrieve.
Conference
Ongoing call: Press the skortcut key for Transfer,
dial the number to the 3rd party,
press a free Line key and after
answer press 3
The number of participants is
shown in the display.
Repeat to add more participants.
Transfer
Ongoing call: Press the softkey for Transfer, enter
the number to the 3rd party. Press
L2 and then press the Transfer key
again (either before or after
answer) to transfer the call
Encrypted call
Ongoing call: When a padlock is shown in the
display, the speech is encrypted to
and from the phone.
again
5