Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother DCP-310CN User Manual

5
Troubleshooting and routine
maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your DCP identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, the Brother Solutions Center offers latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR CAUSE
MESSAGE
The scanner cover is not closed completely.
Cover is Open
Print data remains in the DCP's memory.
Data
Remaining
Print data remains in the DCP's memory. The
USB cable was unplugged while the
computer was sending the data to the DCP.
The print head is too warm.
High
Temperature
One or more of the ink cartridges is empty.
Ink Empty
The DCP will stop all print operations.
The print head is too cold.
Low
Temperature
The media card is either corrupted,
Media Error
improperly formatted, or there is a problem
with the media drive.

5 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

ACTION
Lift the scanner cover and then
close it again.
Re-start printing from your
computer.
Press Stop/Exit. The DCP will
cancel the job and eject the page
that is being printed.
Allow the DCP to cool down.
Replace the ink cartridges.
(See Replacing the ink cartridges on
page 5-20.)
Allow the DCP to warm up.
Re-insert the card firmly into the slot
to make sure it is in the proper
position. If the error remains, check
the media drive by inserting another
media card that you know is
working.