I Cannot Make Calls Using A Voice Command - Blackberry Curve 8350i User Manual

User Guide

I cannot make calls using a voice command

Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled
device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the
language options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 20
Lock the keyboard, 229
Bluetooth technology, 183
My device does not recognize names or numbers in voice commands
Try performing the following actions:
• Say the first name and the last name of your contact.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.
Related topics
Improve voice recognition of numbers, 22
Set the matching sensitivity level for voice commands, 21
I cannot make a conference call
If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive
using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless
service provider.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
Phone troubleshooting
31