Media Troubleshooting - Blackberry Curve 8350i User Manual

User Guide

Media troubleshooting

I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your
device from the computer or turn off mass storage mode.
• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager
tool of the BlackBerry® Desktop Manager.
• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify
that mass storage mode is turned off on your device.
• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to
open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file,
insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption
Mode field to None or Security Password.
Related topics
Turn off mass storage mode, 99
Encrypt the files on a media card, 98
My device does not recognize my media card
Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card
into your device, see the printed documentation that came with your device.
• In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off
mass storage mode. Format the media card. Turn on mass storage mode.
Related topics
Turn off mass storage mode, 99
Format a media card, 98
My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted on the media card using your BlackBerry® device
password and you reset your device, unlock your device.
Related topics
Lock the device, 229
100
Media troubleshooting