Page 2 Getting to Know Your Advanced Settings Fios Router Channel Settings Guest Network 02 / CONNECTING YOUR FIOS 04 / ROUTER CONFIGURING NETWORK Setting up Your Fios SETTINGS Router Accessing Network Expanding Wi-Fi Settings coverage Using Network Computer Network Settings Configuration...
Page 3: Table Of Contents
IPv6 Pinholes Broadband Connection (Ethernet/Coax) 08 / 06 / CONFIGURING ADVANCED SETTINGS SETTING PARENTAL CONTROLS Using Advanced Settings Activating Parental Controls Utilities Rule Summary Network Settings Date And Time DNS Settings Monitoring System Settings verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 4 CONTENTS 09 / 11 / TROUBLESHOOTING NOTICES Troubleshooting 11.0 Regulatory Compliance Tips Notices Frequently Asked Questions 10 / SPECIFICATIONS 10.0 General Specifications 10.1 LED Indicators 10.2 Environmental Parameters...
Page 5 01 / INTRODUCTION Package Contents System Requirements Features Getting to Know Your Fios Router...
Page 6 01 / INTRODUCTION Verizon Fios Router lets you transmit and distribute digital entertainment and information to multiple devices in your office. Your Fios Router supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful routers available.
Page 7 A web browser, such as Chrome™, Firefox®, Internet Explorer 8® or higher, or Safari® 5.1 or higher 1.2/ FEaTURES Your Fios Router features include: • Support for multiple networking standards, including – WAN – Gigabit Ethernet and MoCA 1.1 interfaces –...
Page 8 Virtual server functionality; providing protected access to internet services such as web, FTP, email, and telnet – DMZ (demilitarized zone) host support of a network security neutral zone between a private network and the internet – Event logging verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 9 QoS support (end to end layer 2/3) featuring: Differentiated Services (Diffserv), 802.1p/q prioritization, and pass-through of WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to LAN-side devices • Secure remote management using HTTPS or My Fios app • Static routing • VPN (VPN pass through only) •...
Page 10 WPS capable devices to your Wi-Fi network. To activate the WPS function, press and hold the unified button located on the front of your Fios Router for more than two seconds. When WPS is initiated from your router, the Router Status LED slowly ﬂashes blue for up to two minutes, allowing time to complete the...
Page 11 Refer to the “Connecting A Wi-Fi Device Using WPS” for more details. In addition, the unified button also provides a quick view of the operational state of the Fios Router using various colors as indicated in the chart above. Please refer to section 9.0h for details on the rear LEDs.
Page 12 01 / INTRODUCTION The rear panel has seven ports; F-type coax, Ethernet LAN (four), Ethernet WAN, and USB. The rear panel also includes a DC power jack and a reset button. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 13 MoCA devices using a coaxial cable. Warning: The WAN coax port is intended for connection to Verizon Fios only. It must not be connected to any exterior or interior coaxial wires not designated for Verizon Fios. •...
Page 14 1.3c/ MOUNTING THE FIOS ROUTER TO a WaLL For optimum performance, the Fios Router is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Fios Router. However, if you wish to mount your Fios Router,...
Page 15 Then remove the wall bracket from the wall. There are two mounting slots located on the bottom of the Fios Router. It allows you to securely attach your router to the wall. Align the slots with the wall mount bracket.
Page 16 Attach the router to the wall mount bracket through an easy twist and lock action. Align the wall mount bracket with the attached router to the screws, then slide the bracket down until it locks in place. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 17 GETTING TO kNOW YOUR FIOS ROUTER To secure the bracket, place one screw into the small hole of the bracket and tighten the screw into your wall. Note: To release the lock, twist the router counter-clockwise and press down on the small clip on the bottom of the...
Page 18 02 / CONNECTING YOUR FIOS ROUTER Setting up Your Fios Router Expanding Wi-Fi coverage Computer Network Configuration Main Screen...
Page 19 02 / CONNECTING YOUR FIOS ROUTER Connecting your Fios Router and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 20 SETTING UP YOUR FIOS ROUTER Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Fios Router. 2.0a/ INSTaLLaTION INSTRUCTIONS CONNECT YOUR CABLES...
Page 21 Get the Wi-Fi name and password off the label on your router. On your device, choose your Wi-Fi name when it appears. Enter the Wi-Fi password exactly as it is on your router label. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 22 In the browser address field (URL), enter: myfiosgateway.com, then press the Enter Enter key on your keyboard. Alternately, you can enter: https://192.168.1.1 The first time you access your Fios Router, an Easy Setup Wizard displays to help step you through the setup process.
Page 23 Step 2: Personalize Your Wi-Fi Settings screen displays. Click on the check box next to Setup and Setup and Enable Your Guest Wi-Fi (Optional) Enable Your Guest Wi-Fi (Optional) to personalize your Guest Wi-Fi Name and Password. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 24 SEtting up YouR FioS RoutER For your protection, your Fios Router is pre-set at the factory to use WPA2 (Wi-Fi Protected Access) encryption for your Wi-Fi network. This is the best setting for most users and provides maximum security. Click Next Next.
Page 25 You can click on Main router settings Main router settings to access the main screen of the Fios Router or click on Start browsing Start browsing and you will be directed to the Verizon.
Page 26 ExpanDing Wi-Fi CovERagE 2.1a/ WI-FI INSTaLLaTION Place the Fios Extender directly next to the Fios Router. Connect the power cord from the extender to an electrical outlet. When the light on the extender is solid yellow, press and hold the buttons on your router and extender for 2+ seconds until they slowly begin to blink blue.
Page 27 YOUR FIOS ROUTER 2.1b/ WIRED INSTaLLaTION Place the Fios Extender and Fios Router near a coax outlet—ideally in an area with spotty Wi-Fi coverage. Connect the coax cable from the extender to a coax outlet. (If the coax outlet is already in use, you can use the coax splitter included in the shipping box.)
Page 28 To configure Internet Protocol Version 6 (TCP/IPv6) to use dynamic IP addressing, repeat steps 1 to 7. However for step 4, select Internet Protocol Version 6 (TCP/IPv6) Internet Protocol Version 6 (TCP/IPv6) in the Properties Properties option (refer to IPv6 section for Fios Router configuration).
Page 29 IP addressing, repeat steps 1 to 9. However for step 6, select Internet Protocol Version 6 (TCP/IPv6) Internet Protocol Version 6 (TCP/IPv6) in the Properties Properties option (refer to IPv6 section for Fios Router configuration). verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 30 Assistant. 2.2b/ CONNECTING OTHER COMPUTERS aND NETWORk DEVICES You can connect your Fios Router to other computers or set top boxes using an Ethernet cable, Wi-Fi connection (Wi-Fi), or coaxial cable. ETHERNET Plug one end of an Ethernet cable into one of the open yellow Ethernet ports on the back of your Fios Router.
Page 31 Wi-Fi network connection. In most cases, this only requires the pressing of two buttons – one on your Fios Router and one on the Wi-Fi client. This could be either a built-in button or one on a compatible Wi-Fi adapter/card, or a virtual button in software.
Page 32 ComputER nEtWoRk ConFiguRation Enable the protected setup by moving the selector to On Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the unified button on your Router for more than two seconds, then click the WPS button on your Wi-Fi device (client) to start the WPS registration process.
Page 33 Verify each device that you are connecting with Wi-Fi has built-in Wi-Fi or an external Wi-Fi adapter. Open the device’s Wi-Fi settings application. Select your Fios Router’s Wi-Fi network name (SSID) from the device’s list of discovered Wi-Fi networks. verizon.com/business/products/fios-internet...
Page 34 (WPA2 or WPA3 key) into the device’s Wi-Fi settings. Your Router’s default Wi-Fi network name and password are located on the sticker on the rear panel of your Fios Router. Verify the changes were implemented by using the device’s web browser to access a site on the internet.
Page 35 • Status - this chapter • Wi-Fi - Chapter 3 • Network - Chapter 4 and Chapter 5 • Parental Controls - Chapter 6 • Firewall - Chapter 7 • Advanced - Chapter 8 verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 36 main SCREEn 2.3b/ STaTUS Router Status This section displays firmware and hardware version numbers, and the status of your router’s local network (LAN) and internet connection (WAN).
Page 37 03 / WI-FI SETTINGS Overview Wi-Fi Status Basic Settings Advanced Settings Channel Settings Guest Network...
Page 38 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 39 3.0/ OVERVIEW Your Fios Router provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. 802.11b has a maximum data rate of 11 Mbps, 802.11a and 802.11g have a maximum data rate of 54 Mbps, 802.11n has a maximum...
Page 40 Identifier) shared among all devices on a Wi-Fi network. The SSID is the network name. All devices must use the same SSID. • Wi-Fi Password Wi-Fi Password - displays the Pre-Shared Key of the Wi-Fi security. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 41 BaSiC SEttingS 3.2/ BaSIC SETTINGS You can configure the basic security settings for either 2.4 GHz or 5 GHz of your Wi-Fi network. To configure the basic security radio, SSID and security settings: Select Wi-Fi from the left pane, and then click Basic Basic Settings Settings.
Page 42 You can change your advanced Wi-Fi security settings, such as disable your SSID broadcast to secure your Wi-Fi traffic; stop your Fios Router from broadcasting your SSID; set Wi-Fi MAC authentication to limit access to specific Wi-Fi devices; and change the Wi-Fi mode to limit or allow access to your Wi-Fi network based on the type of technology as well as other advanced Wi-Fi options.
Page 43 SEttingS 3.3a/ BROaDCaST You can configure the Fios Router’s SSID broadcast capabilities to allow or disallow Wi-Fi devices from automatically using a broadcast SSID name to detect your router Wi-Fi network. Select Wi-Fi Wi-Fi from the left pane, and then click Advanced...
Page 44 Repeat step 2 and step 3 to add additional devices, as needed. To remove a specific device’s MAC address, click the Remove Remove button next to the specific MAC address. When all changes are complete, click Save Changes Save Changes to save the changes. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 45 aDvanCED SEttingS 3.3c/ 802.11 MODE From the 802.11 Mode page, you can limit the Wi-Fi access to your network by selecting the 2.4 GHz and 5 GHz Wi-Fi communication standard (mode) best suited or compatible with the devices you allow access to your Wi-Fi network. Select the Wi-Fi mode as follows: •...
Page 46 WMM Power Save - improves battery life on mobile Wi-Fi devices such as smart phones and tablets by fine-tuning power consumption. Important: WMM (Wi-Fi Multimedia) QoS and Power Save require a Wi-Fi client device which also supports WMM. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 47 ChannEL SEttingS 3.4/ CHaNNEL SETTINGS You can configure the channel settings for either 2.4 GHz or 5 GHz of your Wi-Fi network.
Page 48 Then the router will automatically assign itself a radio channel. – Select the Keep my channel selection during power cycle Keep my channel selection during power cycle check box to save your channel selection when your Fios Router is rebooted. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 49 Channel Analyzer Channel Analyzer - displays the analysis of channel availability. Click Perform New Scan Perform New Scan to perform channel availability scan for the Fios Router accommodating the best radio channel and providing the best Wi-Fi performance. • Channel Score Channel Score - scans and displays a network congestion score of one to ten in each Wi-Fi channel.
Page 50 Verizon MyFios app. The guest network SSID does not change when you make a change to your primary network SSID. The Fios Router is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory...
Page 51 guESt nEtWoRk 3.5a/ GUEST WI-FI To enable Guest Wi-Fi: From the main menu, select Wi-Fi Wi-Fi, then select Guest Guest Network Network. Click the On On radio button and enter a valid SSID SSID and Password Password. Press Save Changes Save Changes to save the changes.
Page 52 04 / CONFIGURING NETWORk SETTINGS Accessing Network Settings Using Network Settings...
Page 54 aCCESSing nEtWoRk SEttingS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your router and your local network. 4.0/ aCCESSING NETWORk SETTINGS The Network Network section allows you to view and manage your network connections and devices.
Page 55 Un-Block this Device - Click this option to quickly enable/disable a device from having internet access. • Website Blocking Website Blocking - To block specific websites, click Website Blocking. The Parental Controls page displays. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 56 uSing nEtWoRk SEttingS For additional information about blocking websites, refer to Chapter 6 Setting Parental Controls. • Block Internet Services Block Internet Services - Internet services blocking prevents a device on your network from accessing specific services, such as receiving email or downloading files from FTP sites.
Page 57: Using Network Connections
05 / USING NETWORk CONNECTIONS Accessing Network Connections Network (Home/Office) Connection Wi-Fi Access Point Connection Ethernet Connection Broadband Connection (Ethernet/Coax)
Page 58 05 / USING NETWORK CONNECTIONS Your Fios Router supports various local area network (LAN) and wide area network (WAN), or internet connections using Ethernet or coaxial cables. You can configure aspects of the network and internet connections as well as create new connections.
Page 59: Accessing Network Connections
aCCESSing nEtWoRk ConnECtionS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your router and your local network. 5.0/ aCCESSING NETWORk CONNECTIONS You can access your network connections and view the connections by connection type.
Page 60: Network (Home/Office) Connection
Note: When a network connection is disabled, the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Fios Router network interface. To view the connection: On the Network Connections Network Connections page, click the Network...
Page 61 nEtWoRk (homE/oFFiCE) ConnECtion To rename a network connection, enter the new network name in the Name Name field. Click Apply Apply to save the changes. 5.1a/ CONFIGURING THE HOME/OFFICE NETWORk To configure the network connection: In the Network (Home/Office) Properties Network (Home/Office) Properties page, click Settings Settings.
Page 63 No IPv4 Address: the connection has no IP address. This is useful if the connection operates under a bridge. – Obtain an IPv4 Address Automatically Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP...
Page 64 Network (Home/Office) Properties, you can configure the various LAN interfaces. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of your Fios Router and your local network. Verify the following information: •...
Page 65 DHCP Clients. There are 2 basic options in this section: Disabled Disabled and DHCP Server DHCP Server. To set up the Fios Router’s network bridge to function as a DHCP server: In the IP Address Distribution IP Address Distribution section, select the DHCP...
Page 66 Adding option 60 configurations allows for particular vendor to get lease from a specified pool of address. ROUTING TaBLE You can configure your Fios Router to use static or dynamic routing. • Static routing Static routing – specifies a fixed routing path to neighboring destinations based on predetermined metrics.
Page 67: Wi-Fi Access Point Connection
Wi-Fi aCCESS point ConnECtion To save your changes click Apply Apply. 5.2/ WI-FI aCCESS POINT CONNECTION A Wi-Fi Access Point network connection allows Wi-Fi devices to connect to the local area network (LAN) using the 2.4 GHz or 5 GHz Wi-Fi network. Note: Once disabled, all Wi-Fi devices connected to that Wi-Fi network will be disconnected from the LAN network and internet.
Page 68 To rename the connection, enter a name in the Name Name field. Click Apply Apply to save the changes. Reboot your Fios Router. 5.2a/ CONFIGURING Wi-Fi aCCESS POINT PROPERTIES To configure the connection: In the 5.0GHz Wi-Fi Access Point 1 Properties 5.0GHz Wi-Fi Access Point 1 Properties or 2.4GHz...
Page 69 Wi-Fi aCCESS point ConnECtion Verify the following information: • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type - displays the type of connection interface.
Page 70: Ethernet Connection
CONNECTIONS 5.3/ ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Fios Router’s Ethernet LAN ports. To view the connection settings: In the Network Connections Network Connections page, click the Network(Home/...
Page 71 EthERnEt ConnECtion 5.3a/ CONFIGURING ETHERNET PROPERTIES To configure the connection: In the Ethernet Properties Ethernet Properties page, click Settings Settings. The configuration page displays. Configure the following settings, as needed. GENERaL Verify the following information: • Status Status - displays the connection status of the network. •...
Page 72 This connection may be via either Ethernet or Coaxial cable. To view the connection settings: In the Network Connections Network Connections page, click the Broadband Broadband Connection (Ethernet/Coax) Connection (Ethernet/Coax) or Coax Coax link. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 73: Broadband Connection
BROADBAND CONNECTION (ETHERNET/COAX)
Page 74 Name field. Click Apply Apply to save changes. 5.4a/ CONFIGURING THE ETHERNET/COaX CONNECTION To configure the connection: In the Broadband Connection (Ethernet/Coax) Properties Broadband Connection (Ethernet/Coax) Properties page, click Settings Settings. The configuration page displays. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 75 BROADBAND CONNECTION (ETHERNET/COAX) Configure the following settings, as needed. GENERaL Verify the following information: • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type - displays the type of connection interface.
Page 76 In the Internet Protocol Internet Protocol section, specify one of the following: – No IPv4 Address No IPv4 Address: the connection has no IP address. This is useful if the connection operates under a bridge. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 77 IP address from the DHCP server. • In the Expires In Expires In field, enter the amount of time a network device is allowed to connect to the Fios Router with its currently issued dynamic IP address. • IPv4 DNS -...
Page 78: Setting Parental Controls
06 / SETTING PaRENTaL CONTROLS Activating Parental Controls Rule Summary...
Page 79 “How can I regulate what my employee does on the internet?” With that question in mind, your Fios Router’s Parental Controls were designed to allow control of internet access on all locally networked devices.
Page 80: Activating Parental Controls
PaRENTaL CONTROLS You can create a basic access policy for any computer or device on your Fios Router network. Parental controls limit internet access to specific websites based on a schedule that you create. Access can be limited on specific websites or keywords embedded in a website.
Page 81 Block ALL Internet Access – blocks the access to all internet websites. Enter the name of the Website Website or Embedded keyword within Embedded keyword within a URL a URL, then click Add Add. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 82: Rule Summary
Verizon My Fios app provides robust security to protect your office network. Click the Click here Click here link to download the My Fios app for using the My Fios app on the iOS or Android OS. 6.1/ RULE SUMMaRY You can view the rules created for your Fios Router.
Page 83: Configuring Security Settings
07 / CONFIGURING SECURITY SETTINGS Firewall Access Control Port Forwarding Port Triggering DMZ Host Static NAT IPv6 Pinholes...
Page 84 07 / CONFIGURING SECURITY SETTINGS Your Fios Router’s security suite includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms. These and other features help protect your computers from security threats on the internet.
Page 85: Firewall
FIREWaLL The firewall is the cornerstone of the security suite for your Fios Router. It has been exclusively tailored to the needs of the office user and is pre-configured to provide optimum security. The firewall provides both the security and ﬂexibility that office users seek.
Page 86 Fios Router, the firewall identifies the request type and origin, such as HTTP and a specific computer in the local network. Unless your Fios Router is configured to block requests of this type from this computer, the firewall allows this type of request to pass to the internet.
Page 87 FiREWaLL When the website is returned from the web server, the firewall associates the website with this session and allows it to pass; regardless HTTP access from the internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established.
Page 88 Using the Minimum Security Minimum Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access. Click Apply Apply to save changes. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 89: Access Control
aCCESS ContRoL 7.1/ aCCESS CONTROL You can block individual computers on your local network from accessing specific services on the internet. For example, you could block one computer from accessing the internet, then block a second computer from transferring files using FTP as well as prohibit the computer from receiving incoming email.
Page 90 Specify when the rule is active as Always Always or User Defined User Defined. Then click Add rule schedule Add rule schedule to specify the days of the week when the rule will be active. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 91 aCCESS ContRoL Click New Hours Range Entry New Hours Range Entry and set the start time and end time when the rule will be active. Click Apply Apply to save changes. Click Apply Apply again to save all changes. The Access Control page displays a summary of the new access control rule.
Page 92: Port Forwarding
To create port forwarding rules: From the Firewall Firewall page, select Port Forwarding Port Forwarding. The Port Port Forwarding Forwarding page opens with the current rules displayed. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 93 poRt FoRWaRDing To create a new rule, select the IP address in the Select IP Select IP from menu from menu drop down. Select the application in the Application To Forward Application To Forward drop down. Click Add Add. The rule displays in the Applied Rules Applied Rules section.
Page 94: Port Triggering
• Firewall blocks inbound traffic by default. • Server replies to your Fios Router IP, and the connection is not sent back to the host since it is not part of a session. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 95 To resolve the conﬂict, a port triggering entry must be defined, which allows inbound traffic on UDP port 3333 only after a network host generated traffic to UDP port 2222. This results in your Fios Router accepting the inbound traffic from the web server and sending it back to the network host which originated the outgoing traffic to UDP port 2222.
Page 96: Dmz Host
From the Firewall Firewall page, select DMZ Host DMZ Host. Select Enable Enable for the DMZ Host. Enter the IP address of the device you want to designate as the DMZ Host. Click Apply Apply. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 97: Static Nat
StatiC nat 7.5/ STaTIC NaT Static NAT allows devices located behind a firewall that is configured with private IP addresses to appear to have public IP addresses to the internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the internet.
Page 98 If using port forwarding, select the Enable Port Forwarding Enable Port Forwarding for Static NAT for Static NAT check box. Click Apply Apply to save changes. Repeat these steps to add additional static IP addresses. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 99: Ipv6 Pinholes
7.6/ IPV6 PINHOLES The IPv6 Pinhole feature of the Fios Router allows an application to send incoming packets for a certain port number to the destination computer by setting up the rule of authorization. You can view the Pinhole rules created for your Fios Router. To view the rule summary, select IPv6 Pinhole IPv6 Pinhole.
Page 100: Configuring Advanced Settings
08 / CONFIGURING aDVaNCED SETTINGS Using Advanced Settings Utilities Network Settings Date And Time DNS Settings Monitoring System Settings...
Page 101 08 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Fios Router’s firmware and network. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 102: Using Advanced Settings
SEttingS Caution: Many of the settings described in this section should only be configured by experienced network technicians. Changes could adversely affect the operation of your Fios Router and local network. 8.0/ USING aDVaNCED SETTINGS You can access the following settings:...
Page 103: Utilities
UTILITIES You can access the following advanced settings: • Diagnostics – performs diagnostic tests. • Save and Restore – resets your Fios Router to its default settings. • Reboot Router – restarts your Fios Router. • MAC Cloning – clones the MAC address.
Page 104 utiLitiES 8.1a/ DIaGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: Select Diagnostics Diagnostics in the Utilities Utilities section. To ping an IP address, enter the IP address or domain name in the Destination Destination field and click Go The diagnostics will display the number of pings, status, packets sent, and round trip time.
Page 105 These files are used to backup and restore the current configuration of your Fios Router. Only configuration files saved on a specific Fios Router can be applied to that Fios Router. You cannot transfer configuration files between Fios Routers.
Page 106 Note: When restoring defaults, the setting and parameters of your Fios Router are restored to their default values. This includes the administrator password. A user-specified password will no longer be valid.
Page 107 SSID and passwords. Click Restore configuration Restore configuration button. The factory default settings are applied and your Fios Router restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. verizon.com/business/products/fios-internet...
Page 108 Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Fios Router using the Reboot Router Only feature. Refer to 1.3b/ REAR PANEL for power button options. To reboot your Fios Router using the user interface:...
Page 109 A MAC address is a hexadecimal code that identifies a device on a network. All networkable devices have a unique MAC address. When replacing a network device on your Fios Router, you can simplify the installation process by copying the MAC address of the existing device to your Fios Router.
Page 110 utiLitiES In the To Physical Address To Physical Address field, enter the MAC address of your new device. To locate the MAC address, refer to the documentation from the device manufacturer. Click Apply Apply to save changes. 8.1e/ aRP TaBLE You can view the IPv4 and MAC addresses of each DHCP connection.
Page 111 You can view the users that can currently access your Wi-Fi network. In addition, you can modify their login password and name as well as manage the number of unsuccessful login attempts a user can enter before your Fios Router temporarily denies all further login attempts by that user. verizon.com/business/products/fios-internet...
Page 112 utiLitiES To view users: Select Users Users in the Utilities Utilities section. In the Login Configuration Login Configuration section, enter the maximum number of unsuccessful login attempts. To edit usernames and passwords, click the Edit Edit in the Action Action column. The User Settings User Settings page displays.
Page 113 • Allow incoming WAN Access to Web Management Allow incoming WAN Access to Web Management - used to obtain access to your Fios Router’s UI and gain access to all settings and parameters through a web browser. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 114 • Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon. Web Management remote administration access may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary.
Page 115: Network Settings
NETWORk OBJECTS Network objects define a group, such as a group of computers, on your Fios Router network by MAC address, IP address, and/or host name. The defined group becomes a network object. You can apply settings, such as configuring system rules, to all devices defined in the network object.
Page 116 nEtWoRk SEttingS For example, instead of setting the same website filtering configuration individually to five computers one at a time, you can define the computers as a network object. Website filtering can then be simultaneously applied to all the computers. You can use network objects to apply security rules based on host names, instead of IP addresses.
Page 117 UNIVERSaL PLUG aND PLaY You can use Universal Plug and Play (UPnP) to support new devices without configuring or rebooting your Fios Router. In addition, you can enable the automatic cleanup of invalid rules. When enabled, this functionality verifies the validity of all UPnP services and rules every five minutes.
Page 118 nEtWoRk SEttingS UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services. No new services can be defined.
Page 119 Select Port Forwarding Rules Port Forwarding Rules in the Network Settings Network Settings section. To edit a protocol rule, click the Edit Edit icon in the Action column. The Edit Service Edit Service page displays. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 120 nEtWoRk SEttingS Modify the Service Name Service Name and Service Description Service Description, as needed. To add server ports, click Add server ports Add server ports. To modify the current protocol, click the Edit Edit icon in the Action column. The Edit Service Server Ports Edit Service Server Ports page displays.
Page 121 (DHCPv6 or Static) to specify the method to be used to obtain your WAN IPv6 Address. Click Apply Apply to have changes take effect. Note: The Internet IPv6 service is required for this feature to work over the internet. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 122 nEtWoRk SEttingS To disable the IPv6 service, click on the Disable Disable option in the Enable IPv6 Support Enable IPv6 Support field. Click Apply Apply to have changes take effect. Once configured using valid IPv6 WAN and LAN configurations, you should not see any errors when you click on the Apply Apply button and the Status...
Page 123 IPv6 WAN Configuration IPv6 WAN Configuration (select Static) • Assigned Prefix Assigned Prefix (A numeric value between 16 and 128) • IPv6 WAN Address IPv6 WAN Address • Default Gateway Default Gateway: Fios Router verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 124 nEtWoRk SEttingS • IPv6 IPv6 (Primary) DNS Address 1 DNS Address 1 • IPv6 IPv6 (Secondary) DNS Address 2 DNS Address 2 After entering all appropriate IPv6 settings, click Apply Apply to have changes take effect. Static WaN with LaN IPv6 Stateful Settings To configure IPv6 LAN Stateful mode with Static Static WAN, select the Stateful (DHCPv6)
Page 125 Global IPv6 Address from WAN side - requesting an IPv6 address from any available DHCPv6 servers available on the ISP After entering all appropriate IPv6 settings, click Apply Apply to have changes take effect. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 126 nEtWoRk SEttingS Static WaN with LaN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with Static Static WAN, select the Stateless Stateless option on the IPv6 Configuration IPv6 Configuration Control Control page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 127 IPv6 connection to be updated by the ISP as needed. To configure IPv6 WAN Stateful (DHCPv6) mode, select the DHCPv6-PD DHCPv6-PD option on the IPv6 Configuration Control IPv6 Configuration Control page as shown below: verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 128 nEtWoRk SEttingS Check to either Obtain IPv6 DNS Server address Obtain IPv6 DNS Server address automatically automatically, or Use the following IPv6 DNS Server Use the following IPv6 DNS Server addresses addresses After entering all appropriate IPv6 settings, click Apply Apply to have changes take effect.
Page 129 Global IPv6 Address from WAN side - requesting an IPv6 address from any available DHCPv6 servers available on the ISP After entering all appropriate IPv6 settings, click Apply Apply to have changes take effect. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 130 nEtWoRk SEttingS DHCPv6 WaN with LaN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless Stateless option on the IPv6 Configuration IPv6 Configuration Control Control page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 131 To configure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN connection, select the None None option on the IPv6 Configuration IPv6 Configuration Control Control page. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 132 nEtWoRk SEttingS After entering all appropriate IPv6 settings, click Apply Apply to have changes take effect. LaN IPv6 Stateful (DHCPv6) with No WaN Settings To configure IPv6 LAN Stateful mode with No WAN connection, select the Stateful option on the IPv6 Configuration Control page as shown below:...
Page 133 Global IPv6 Address from WAN side - requesting an IPv6 address from any available DHCPv6 servers available on the ISP After entering all appropriate IPv6 settings, click Apply Apply to have changes take effect. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 134 nEtWoRk SEttingS LaN IPv6 Stateless with No WaN Settings To configure IPv6 LAN Stateless mode with No WAN connection, select the Stateless Stateless option on the IPv6 IPv6 Configuration Control Configuration Control page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 135 You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. Routing Table To view the rules: Select Routing Routing in the Network Settings Network Settings section. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 136 • Gateway Gateway – enter the IP address of your Fios Router. • Metric Metric – enter a measurement preference of the route. Typically, the lowest metric is the most preferred route.
Page 138 The DHCP server performs the following functions: • Displays a list of all DHCP host devices connected to your Fios Router • Defines the range of IP addresses that can be allocated in the network •...
Page 139 To enable the DHCP server, select DHCP Server DHCP Server in the IPv4 IPv4 Address Distribution Address Distribution field. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defined below. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 140 192.162.1.2. • End IP Address End IP Address – enter the last IP address that your Fios Router will stop at for the IP address allocation. The maximum end IP address range that can be entered is 192.168.1.254. •...
Page 141 On the IPv4 Address Distribution IPv4 Address Distribution page, click Connection List Connection List. To define a new Static Static Connection with a fixed IP address, click Add Static Connection Add Static Connection. Enter the host name. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 142 nEtWoRk SEttingS Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. 8.2g/ IPv6 aDDRESS DISTRIBUTION To view a summary of the services provided by the DHCP server: Select IPv6 Address Distribution IPv6 Address Distribution in the Network Settings Network Settings...
Page 143 Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 144 nEtWoRk SEttingS 8.2h/ PORT CONFIGURaTION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. To configure the ports: Select Port Configuration Port Configuration in the Network Settings Network Settings section.
Page 145: Date And Time
08 / CONFIGURING ADVANCED SETTINGS 8.2i/ ZENREaCH aP SERVICE The Fios Router is compatible with Zenreach AP Service. To access the Wi-Fi service of Zenreach AP: Select Zenreach AP Service Zenreach AP Service in the Network Settings Network Settings section.
Page 146 Select Date and Time Date and Time in the Date and Time Date and Time section. Select the local time zone. Your Fios Router automatically detects daylight saving times for selected time zone. In the Automatic Time Update Automatic Time Update section, select the Enabled Enabled checkbox to perform an automatic time update.
Page 147 The time periods are either for days of the week or for hours of each day based on activity or inactivity. To define a rule: Verify that the date and time of your Fios Router is correct. Select Scheduler Rules Scheduler Rules in the Date and Time Date and Time section.
Page 148 DatE anD timE Enter the name of the rule. In the Rule Settings Rule Settings section, specify if the rule is active at the scheduled time or inactive at the scheduled time. Click the Add rule schedule Add rule schedule. The Edit Rule Schedule Edit Rule Schedule page displays.
Page 149: Dns Settings
IP address from a pool, and this address changes periodically. Dynamic DNS allows a static domain name to be mapped to the dynamic IP address, allowing a computer within your network to be more easily accessible from the internet. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 150 DnS SEttingS When using Dynamic DNS, each time the public IP address changes, the DNS database is automatically updated with the new IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible. To set up dynamic DNS: Select Dynamic DNS Dynamic DNS in the DNS...
Page 151 Apply to save your changes. To edit the host name or IP address: In the Action Action column, click the Edit Edit icon. The DNS Entry page displays. Edit the settings. Click Apply Apply to save the changes. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 152 DnS SEttingS 8.4b/ DNS SERVER You can edit the host name and/or IP address, if the host was manually added to the DNS table. If not, you can only modify the host name. To access the DNS server: Select DNS Server DNS Server in the DNS DNS section.
Page 153: Monitoring
8.5a/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Fios Router. In addition, you can view additional logs, such as the security, advanced, firewall, WAN, DHCP, and LAN DHCP. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 154 WAN DHCP Log, etc., click the appropriate link in the menu on the top. To update the data, click Refresh Refresh. 8.5b/ FULL STaTUS/SYSTEM WIDE MONITORING OF CONNECTIONS You can view a summary of the monitored data collected for your Fios Router.
Page 155 08 / CONFIGURING ADVANCED SETTINGS To view your Fios Router’s full system status and traffic monitoring data: In the Monitoring Monitoring section, click Full Status/System wide Full Status/System wide Monitoring of Connections/Traffic Monitoring Monitoring of Connections/Traffic Monitoring. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 156 monitoRing To modify the connection properties, click the individual connection links. To refresh the page, click Refresh Refresh. To continuously refresh the page, click Automatic refresh Automatic refresh 8.5c/ BaNDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps.
Page 157: System Settings
To continuously refresh the page, click Automatic refresh on Automatic refresh on. 8.6/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings: Select System Settings System Settings in the System System section. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 158 • Prompt for Password when Accessing via LAN Prompt for Password when Accessing via LAN – causes your Fios Router to ask for a password when trying to connect to the network. • Warn User Before Configuration Changes Warn User Before Configuration Changes –...
Page 159 • System Log Buffer Size – specify the size of the system log buffer. In the Auto WAN Detection Auto WAN Detection section, specify the DHCP timeout. Click Apply Apply to save changes. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 160 09 / TROUBLE SHOOTING Troubleshooting Tips Frequently Asked Questions...
Page 161 09 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Fios Router as well as frequently asked questions. Although the majority of the Fios Router’s internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g.
Page 162 The first thing to check is whether your Fios Router is powered on and is connected to the internet. Check the Router Status LED on the front of the Fios Router. Be sure to refer to the “1.3a/ FRONT PANEL” on page 10 to determine status of the Fios Router.
Page 163 • Be sure you are connecting to the correct Wi-Fi network; check to be sure you are using your Fios Router’s SSID. In some cases, if using a Wi-Fi password, you may need to enter the Wi-Fi password into your network device again to be sure your device accepts the password.
Page 164 • If you are still unable to access your Fios Router, you may need to try connecting to the Fios Router using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s configuration.
Page 165 Restore section of this guide. Note: If you reset or reboot your Fios Router, you may also need to disconnect your Fios Router’s power supply for a few minutes (3 or more) and then reconnect the power cable. However, in order to provide full synchronization to the coaxial network, disconnecting and reconnecting the power may be required.
Page 166 • Confirm that the computer and Fios Router are both on the same network segment. If unsure, let the computer get the IP address automatically by initiating the DHCP function, then verify the computer is using an IP address within the default range of 192.168.1.2 through 192.168.1.254.
Page 167 In rare cases you may also need to: • Unplug the Ethernet cable to Fios Router and restart the Fios Router, wait 1-2 mins. and insert the Ethernet cable again. • Under limited circumstances you may use a port forwarding configuration on the router, based on the application you are using (refer to the 7.2/ Port Forwarding section or Verizon’s...
Page 168 tRouBLEShooting tipS 9.0h/ REaR LIGHTED INDICaTORS Flash Speed • Slow ﬂash – Two times per second • Fast ﬂash – Four times per second WaN Ethernet • Unlit – Indicates no Ethernet link • Solid green – Indicates a network link •...
Page 169 9.1/ FREQUENTLY aSkED QUESTIONS 9.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY FIOS ROUTER. HOW DO I aDD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Fios Router. •...
Page 170 IS THE WI-FI SECURITY ON BY DEFaULT WHEN THE WI-FI OPTION IS aCTIVaTED? Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the rear panel of your Fios Router. 9.1e/ aRE MY FIOS ROUTER’S ETHERNET PORTS aUTO- SENSING? Yes.
Page 171 CaN I USE aN OLDER WI-FI DEVICE TO CONNECT TO MY FIOS ROUTER? Yes, your Fios Router can interface with 802.11b, g, n, ac or ax devices. Your Fios Router also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of the three.
Page 172 I CaNNOT aCCESS MY FIOS ROUTER UI. WHaT SHOULD I If you cannot access the UI, verify the computer connected to your Fios Router is set up to dynamically receive an IP address. 9.1k/ I HaVE a FTP OR WEB SERVER ON MY NETWORk. HOW...
Page 173 9.1l/ HOW MaNY COMPUTERS CaN BE CONNECTED THROUGH MY FIOS ROUTER? Your Fios Router is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases.
Page 174 10 / SPECIFICaTIONS 10.0 General Specifications 10.1 LED Indicators 10.2 Environmental Parameters...
Page 175 10 / SPECIFICATIONS The specifications for your Fios Router are as follows. This includes standards, cabling types and environmental parameters. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 176 gEnERaL SpECiFiCationS Note: The specifications listed in this chapter are subject to change without notice. 10.0/ GENERaL SPECIFICaTIONS Model Number: G3100 Standards: IEEE 802.3x, 802.3u IEEE 802.11a/b/g/n/ac/ax IP versions 4 and 6 MoCA WAN: 975 - 1025 MHz 175 Mbps MoCA LAN: 1125 –...
Page 177 WAN Coax, LAN Coax, WAN Ethernet, and LAN Ethernet [4] 10.2/ ENVIRONMENTaL PaRaMETERS DIMENSIONS aND WEIGHT Fios Router (unit only): Size: 5.32” wide x 9.27” high x 5.94” deep Weight: 2.50 lbs / 1.138 kg Complete System (inc. packaging): Size: 12.24” wide x 6.26” high x 7.09”...
Page 178 EnviRonmEntaL paRamEtERS Operating Temperature: 5° C to 40° C (41° F to 104° F) Storage Temperature: -5° C to 50° C (23° F to 122° F) Operating Humidity: 5% to 85% Storage Humidity: 5% to 93% (non-condensing)
Page 179 11 / NOTICES 11.0 Regulatory Compliance Notices...
Page 180 11 / NOTICES This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 181 REguLatoRY CompLianCE notiCES 11.0/ REGULaTORY COMPLIaNCE NOTICES 11.0a/ Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 182 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 2.4GHz operation of this product in the U.S.A. is firmware-limited to channels 1 through 11. This device is restricted for indoor use. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 183 REguLatoRY CompLianCE notiCES 11.0b/ Safety Warning: The circuit of cable distribution system under consideration is TNV-1 circuit. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts).
Page 184 (Type 4 ports as described in GR-1089) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. verizon.com/business/products/fios-internet ©2020 Verizon. All Rights Reserved...
Page 185 REguLatoRY CompLianCE notiCES Caution: The Fios Router must be installed inside the office. The Router is not designed for exterior installation. 11.0e/ GENERaL PUBLIC LICENSE This product contains certain software that is covered by open source licensing requirements. Copies of the licenses and a...

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