Partner Attendant; Backup For Receptionist - Avaya Partner 18 Programming And Use Manual

PARTNER Attendant

The PARTNER Attendant answers calls and directs them to a specified
extension or to a Hunt Group (based on the digits a caller dials after listening to
a list of choices in a recorded greeting). For example, the PARTNER Attendant
could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service,
and so on. The PARTNER Attendant can be set up for immediate call handling
or delayed call handling.

Backup for Receptionist

A common use of PARTNER Attendant is as a backup for the receptionist. If the
receptionist cannot pick up a call within a specified number of rings, PARTNER
Attendant handles it. This prevents calls from going unanswered. Figure 4-12
shows how the PARTNER Attendant would be connected to your system.
To Use
Follow the instructions packaged with the PARTNER Attendant. Make sure that
the unit is in backup call answering mode.
When callers call the main number for your company, the receptionist normally
picks up the call. If the receptionist is busy, the PARTNER Attendant answers
and plays a recorded message, such as: "Please hold for the receptionist or
dial an extension number now."
To Program
1. Set Line Ringing for all lines assigned to the PARTNER Attendant to Delayed
Ring.
2.
Set the PARTNER Attendant to pick up within a specific number of rings, so if
the receptionist does not pick up a call, the PARTNER Attendant will.
Lines
CONTROL
UNIT
Figure 4-12. Backup for Receptionist
PARTNER
Attendant
Ext.
X
Ext.
10
Receptionist's
Desk
Using Auxiliary Equipment
4-23