Headsets; Headset Features - Lucent Technologies MLX-5 User Manual

Headsets

Headsets for MLX telephones allow one-touch
operation, hands-free. Touch a button to answer a
call then touch it again to disconnect. Use the
features below to control headset operation.
Headsets consist of a headpiece and modular base
unit. The base unit plugs into the handset jack.
A calling group agent using a headset must press
the Headset Hang Up button to complete a call in
order to update the supervisor's Agent button.
Headpieces-
Mirage ® . Receiver fits over either ear. Not for noisy environments.
®
StarSet . Eartip fits in ear canal.
Supra ® Monaural. Adjustable headband and soft ear cushion.
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that
reduces background noise transmission by up to 75%.
Supra Binaural. Sound in both ears.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on
flexible boom; features windscreen and reduces background noise transmission by up to 75%.
Headset Features-
To program:
See Programming Buttons & Settings, p. 17.
There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer, and
Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button
(required) is programmed by your system manager and activates headset operation at your phone.
To use Headset Hang Up:
Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have
programmed a Headset Status button, headset operation is always on.
To use Headset Status:
Press the programmed button to switch between headset and handset operation; when headset
operation is on, the green light is on.
To use Headset Auto Answer:
Connects you automatically to ringing calls during headset operation. When you press the button to
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the
button again.
To use Headset/Handset Mute:
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your
conversation. The red light goes on when the headset (during headset operation) or the handset
(during handset operation) microphone is off.
Headpiece
5
Modular
Base Unit
Handset Jack