AT&T Merlin Legend MLX-20L Operation Manual page 37

Communications system queued call console
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• When you're using a feature, line 1 shows the feature
name and may prompt you to enter information (depending
on the feature).
Line 3 shows the date, time, and the number of calls waiting
in queue.
• The number on the left is the number of calls waiting in
your personal queue. The number next to it is the number
of calls waiting in the system queue for all operators. When
this number reaches a preprogrammed limit, this area on
your screen is highlighted, and you will hear a beep in your
handset or headset (if you're on a call). This signals that
calls are stacking up, and you should handle calls as
quickly as possible.
• This line also shows reminder messages about held calls.
Lines 4 through 7 list the features you will use most often. To
use one of these features, press the unlabeled display button
next to it.
1-23

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