Call Handling; Answering Calls; Making Calls; Line Button Lights - AT&T Merlin Legend MLX-20L Quick Reference

CALL HANDLING

DSS Button Lights
Light Meaning
Off
Extensions Telephone is not in
use and Do Not
Disturb is not
activated.
Pool At least one trunk in
the pool is available.
Trunk
Trunk is available.
Park Zone
Park Zone is not in
use.
Group Page These features are not
and Page All in use.
Calling Group The number of calls in
the calling group
queue is less than the
number your system
manager
programmed.
Steady
Extensions This co-worker is on
the phone or using Do
Not Disturb, the
handset is lifted, or the
speakerphone is on.
Pool
All trunks in the pool
are busy.
Trunk
This trunk is in use.
Park Zone A call is parked on this
button.
Group Page This feature is in use.
and Page All
Calling Group The number of calls in
the calling group
queue is equal to or
more than the
number your system
manager
programmed.
Fast Flashing
Extensions This co-worker is
calling you, or a
parked call, or a call
you put on hold is
returning to you.
Trunk A directed, parked, or
held call on this
trunk is returning to
you.
Slow Flashing
Extensions
A call you directed
to this extension is
returning to you.
Trunk
A call is ringing on
this trunk at your
console or
somewhere else in the
system.

Answering calls

1. Press call button.
2. Lift the handset, press
Speaker, or use headset.

Making Calls

1. Lift the handset, press
Speaker, or use the
handset.
2. For inside calls:
Press the DSS button or
dial the extension.
For outside calls:
Dial the dial-out code, or
pool access code and the
phone number.

Line Button Lights

Light Meaning
Steady red
You are automatically
Call button
connected to this call
button when you lift the
handset or press
Speaker.
Alarm Something is wrong with
buttons the system.
Headset/ The Headset/Handset
Mute button Mute feature is on.
Steady green
Fixed feature The feature on this
button
button is active.
Steady red
and green
Call button You are on this call
button.
Flashing green
An incoming call is
Call
button
on this button.
Night You must enter the
Service
password to turn Night
button Service on/off.
Fast flashing green
Call You put a call on hold
Source, on this button.
Destination
buttons
Conference
Using Join:
(Up to three participants,
including yourself.)
1. Press Start.
2. Dial number, extension or
press DSS.
3. Press Join.
4. Press Release to drop out
of the 3-way conference,
leaving 2-way conference.
5. Press Forced Release to
end conference.
Using Conf:
(Up to five participants, including
yourself.)
1. Press DSS or dial first
extension or number.
2. Press Conf.
3. Press call button.
4. Dial next extension, press
DSS, or dial number.
5. Announce call, press Conf.
6. Repeat Steps 2-5 for each
person.
To drop or leave:
Press Drop and call button
for conference to drop last
person.
Press Hold to leave 4- or 5-
way conference.
Press call button to rejoin
conference.
Press Forced Release to
end conference.
Hold
For call buttons:
Press Hold.