HP Chromebox G3 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. Chromebox G3
  6. Maintenance and service manual

HP Chromebox G3 Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Advertisement

Table of Contents
loading

Related Manuals for HP Chromebox G3

Summary of Contents for HP Chromebox G3

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 The information contained herein is subject to contact your seller. change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Getting to know your Chromebox ................................5 Right ......................................5 Front ......................................6 Rear ......................................7 Bottom ....................................... 8 Labels ......................................9 3 Illustrated parts catalog ..................................13 Chromebox major components ............................13 Miscellaneous parts ................................
  • Page 4 Bottom cover ..........................27 I/O side frame ..........................28 Bottom shield ..........................29 Power connector cable ........................ 30 WLAN module ..........................31 Solid-state drive ..........................33 Memory module ..........................33 System board ..........................35 Fan ..............................37 Heat sink ............................38 Top shield ............................

  • Page 5: Product Description

    Product components and their descriptions Category Description Product Name HP Chromebox G3 Processors ● Intel™ Core® i7-1061U 1.8 GHz (SC turbo up to 4.9 GHz) processor (2666 MHz front side bus (FSB), quad core, 8 MB L3 cache, 15 W) Intel Core i5-1031U 1.7 GHz (SC turbo up to 4.4 GHz) processor (2666 MHz FSB, quad core, 6 MB L3 cache,...
  • Page 6 ● 65 W HP Smart Adapter (non-PFC, EM, standard barrel, 4.5 mm) ● 65 W HP Smart Adapter (non-PFC, standard barrel, 4.5 mm, right angle, 1.8 m [6.0 ft]) ● 65 W HP USB Type-C LC AC adapter Power cord: C5, 1.0 m (3.3 ft), conventional with sticker Security ●...
  • Page 7 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Chrome 64 Serviceability End user replaceable part: AC adapter ENWW...
  • Page 8 Chapter 1 Product description ENWW...

  • Page 9: Getting To Know Your Chromebox

    Pressing this button with the power button deletes all account information and data stored on your device, such as photos, downloaded files, and saved networks. HP recommends that you save files to an external hard drive, USB flash drive, or cloud storage for this reason. You can save your files to the cloud at any time by selecting the Google Drive™...

  • Page 10: Front

    Front Use the illustration and table to identify the components on the front of the Chromebox. Table 2-2 Front-side components and their descriptions Component Description Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.

  • Page 11: Rear

    Table 2-2 Front-side components and their descriptions (continued) Component Description microSD™ memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with the connectors facing the Chromebox. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

  • Page 12: Bottom

    Table 2-3 Rear-side components and their descriptions (continued) Component Description USB port Connects a USB device, provides data transfer, and (for select products) charges small devices (such as a smartphone) when the Chromebook is on or in Sleep mode. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

  • Page 13: Labels

    Table 2-4 Bottom component and description Components Description Vent Enables airflow to cool internal components. NOTE: The fan starts automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 14 The following label below represents Asia Pacific and Japan 1 countries and regions. The following label below represents Asia Pacific and Japan 2 countries and regions. Chapter 2 Getting to know your Chromebox ENWW...
  • Page 15 ● Regulatory labels—Provide regulatory information about the device. Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. ENWW Labels...
  • Page 16 Chapter 2 Getting to know your Chromebox ENWW...

  • Page 17: Illustrated Parts Catalog

    To identify the Chromebox major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your Chromebox, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your Chromebox, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your Chromebox.
  • Page 18 Table 3-1 Chromebox major component descriptions and part numbers Item Component Spare part number Top cover L17257-001 Top shield (includes wireless antenna) M24725-001 (3a) Power button board M24724-001 NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number M42089-001.

  • Page 19: Miscellaneous Parts

    Spare part number AC adapter: 90 W AC adapter (PFC, S-3P, 4.5 mm) 710413-001 65 W HP Smart Adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 65 W AC adapter (non-PFC, S-3P, 4.5 mm) 710412-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker):...
  • Page 20 Chapter 3 Illustrated parts catalog ENWW...

  • Page 21: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the Chromebox. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● ● Case utility tool or similar thin, nonmarking, plastic tool Flat-bladed screwdriver ●...

  • Page 22: Service Considerations

    Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the Chromebox, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts.
  • Page 23 Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and ● equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
  • Page 24 Chapter 4 Removal and replacement procedures preliminary requirements ENWW...

  • Page 25: Electrostatic Discharge Information

    Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 26: Preventing Electrostatic Damage To Equipment

    Table 5-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V...

  • Page 27: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 28 Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ● ● Transparent shielding tubes Chapter 5 Electrostatic discharge information ENWW...

  • Page 29: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the Chromebook or void the warranty. NOTE: Details about your Chromebook, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your Chromebook.

  • Page 30: Component Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your Chromebook, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 30 screws when you service the parts described in this chapter.

  • Page 31: Preparation For Disassembly

    Preparation for disassembly Bottom cover To remove the bottom cover, use this procedure and illustration. Table 6-1 Bottom cover description and part number Description Spare part number Bottom cover L17258-001 Before removing the bottom cover, prepare the Chromebox for disassembly (Preparation for disassembly on page 27).

  • Page 32: I/O Side Frame

    Remove the bottom cover (3). To replace the bottom cover, reverse the removal procedures. I/O side frame To remove the I/O side frame, use this procedure and illustration. Table 6-2 I/O side frame description and part number Description Spare part number I/O side frame M24729-001 Before removing the I/O side frame, follow these steps:...

  • Page 33: Bottom Shield

    Remove the I/O side frame (3) by swinging it up and out of the Chromebox. To replace the I/O side frame, reverse the removal procedures. Bottom shield To remove the bottom shield, use this procedure and illustration. Table 6-3 Bottom shield description and part number Description Spare part number Bottom shield...

  • Page 34: Power Connector Cable

    Disconnect the power connector cable from the system board connector (5). Remove the bottom shield. To replace the bottom shield, reverse the removal procedures. Power connector cable To remove the power connector cable, use these procedures and illustrations. Table 6-4 Power connector cable description and part number Description Spare part number...

  • Page 35: Wlan Module

    Inspect the power connector cable gasket (4). If the gasket needs to be replaced, it is available using spare part number L17265-001. Reverse this procedure to install the power connector cable. WLAN module To remove the WLAN module, use this procedure and illustration. Table 6-5 WLAN module description and part number Description...
  • Page 36 NOTE: The #1/Main WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/Aux WLAN antenna cable connects to the WLAN module #2/Aux terminal. Remove the Phillips M2.0 × 2.9 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.

  • Page 37: Solid-State Drive

    Solid-state drive To remove the solid-state drive, use this procedure and illustration. Table 6-6 Solid-state drive description and part number Description Spare part number 128 GB, 2230, PCIe, NVMe, value solid-state drive M11040-005 Solid-state drive absorber M24278-001 Before removing the solid-state drive, follow these steps: Prepare the Chromebox for disassembly (Preparation for disassembly on page 27).
  • Page 38 Before removing the memory module, follow these steps: Prepare the Chromebox for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (Bottom cover on page 27). Remove the I/O side frame (I/O side frame on page 28). Remove the bottom shield (Bottom shield on page 29).

  • Page 39: System Board

    Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
  • Page 40 Prepare the Chromebox for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (Bottom cover on page 27). Remove the I/O side frame (I/O side frame on page 28). Remove the bottom shield (Bottom shield on page 29). When you replace the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: WLAN module (see...

  • Page 41: Fan

    Remove the four Phillips M2.5 × 5.0 screws that secure the system board to the top cover. Lift the rear edge of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it forward at an angle. Reverse this procedure to install the system board.

  • Page 42: Heat Sink

    Remove the I/O side frame (I/O side frame on page 28). Remove the bottom shield (Bottom shield on page 29). Remove the system board (System board on page 35). Remove the fan: Turn the system board right side up with the front toward you. Disconnect the fan cable (1) from the system board.

  • Page 43: Top Shield

    Remove the heat sink: Remove the four Phillips M2.0 × 4.0 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). Each time the heat sink is removed, thoroughly clean the thermal material from the processor component (1) and the surface of the heat sink (2).

  • Page 44: Power Button Board

    Prepare the Chromebox for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (Bottom cover on page 27), and then remove the following components: Remove the I/O side frame (I/O side frame on page 28). Remove the bottom shield (Bottom shield on page 29).
  • Page 45 Remove the power button board: Remove the two Phillips M2.0 × 3.0 broad head screws (1) that secure the power button board to the top shield. Remove the power button board (2). If it is necessary to replace the power button board cable, disconnect the cable from the connector (3) on the power button board.
  • Page 46 Chapter 6 Removal and replacement procedures for authorized service provider parts ENWW...

  • Page 47: Specifications

    Specifications This chapter provides specifications for your Chromebox. Chromebook specifications This section provides specifications for your Chromebook. When traveling with your Chromebook, the Chromebook dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 7-1 Chromebook specifications Metric U.S.
  • Page 48 Table 7-1 Chromebook specifications (continued) Metric U.S. Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C® 5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A –...

  • Page 49: Solid-State Drive Specifications

    Solid-state drive specifications This section provides specifications for your solid-state drives. Table 7-2 Solid-state drive specifications 128 GB* Dimensions Height 1.0 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type PCIe Ready time, maximum (to not busy) 1.0 ms Access times, logical 0.1 ms...
  • Page 50 Chapter 7 Specifications ENWW...

  • Page 51: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the Chromebox permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the Chromebox meets the requirements for use in the country or region where the equipment is purchased.
  • Page 52 Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 53 Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SVT/SJT or equivalent, No.
  • Page 54 Chapter 8 Power cord set requirements ENWW...

  • Page 55: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 56 Chapter 9 Recycling ENWW...

  • Page 57: Index

    Index transporting 17 pointing device, product description Bluetooth label 9 workstation 17, 18 bottom cover power button board removal 27 removal 40 hard drive spare part number 27 spare part number 40 specifications 43 bottom shield power button board cable heat sink removal 29 removal 41...
  • Page 58 solid-state drive removal 33 spare part number 33 specifications 45 specifications Chromebook 43 Chromebox 43 display 43 hard drive 43 solid-state drive 45 static electricity 17, 21 system board removal 35 spare part numbers 35 top shield removal 39 spare part number 39 transporting guidelines 17 traveling with the Chromebox 9 wireless certification label 9...

Table of Contents