Related Manuals for HP Chromebook x360
Summary of Contents for HP Chromebook x360
- Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
- Page 2 Chrome, ChromeOS, Chromebook, Google, and bound by the terms of the HP End User License To access the latest user guides, go to Google Drive are trademarks of Google LLC.
- Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
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Page 4: Table Of Contents
Grounding the work area ............................19 Recommended materials and equipment.......................19 Cleaning your computer ..............................20 Enabling HP Easy Clean (select products only) .......................20 Removing dirt and debris from your computer.......................20 Cleaning your computer with a disinfectant ......................21 Caring for wood veneer (select products only) .......................22 Packaging and transporting guidelines ..........................22... - Page 5 Display panel (without removing the display) ......................25 Bottom cover ................................27 Battery ..................................28 WLAN module ................................30 Solid-state drive ..............................31 Touchpad .................................33 Speakers ..................................34 I/O board ..................................35 Heat sink ..................................36 System board................................37 Display assembly..............................40 Top cover with keyboard............................44 6 Backing up, resetting, and recovering ..........................46 Backing up ..................................46 Resetting..................................46 Recovering ..................................46...
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Page 6: 1 Product Description
This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP Chromebook™ x360 13.3 inch Model numbers: 13b-ca0xxx CTO model number: 13b-ca000 Processors MediaTek™ processors MediaTek 1380 (3.0 GHz base frequency, 2 MB cache, 4 cores) MediaTek 1200 (2.6 GHz base frequency, 2 MB cache, 4 cores) - Page 7 B&O HD Audio Dual speakers HP Audio Boost 2.0 HP Wide Vision HD Camera with shutter door - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR/TNR, 88° wide field-of-view (WFOV) Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression...
- Page 8 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Google Chrome™ 64 Serviceability End user replaceable parts AC adapter Product description...
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Page 9: 2 Components
Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description... -
Page 10: Left
Table 2-2 Left-side components and their descriptions Component Description USB SuperSpeed 5 Gbps port with HP Sleep Connects a USB device, provides high-speed data transfer, and Charge and charges small devices (such as a smartphone), even when the computer is off. -
Page 11: Display
Table 2-2 Left-side components and their descriptions (continued) Component Description USB Type-C power connector and SuperSpeed Connects an AC adapter that has a USB Type-C connector, 5 Gbps port supplying power to the computer and, if needed, charging the computer battery. –... -
Page 12: Keyboard Area
Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones Record sound. Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. -
Page 13: Touchpad
Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the illustration and table to locate the special keys. NOTE: Your computer may appear slightly different from the illustration below. -
Page 14: Bottom
Table 2-5 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift. Search key Opens a search box. Action keys Execute frequently used system functions. Lock key Locks the keys to prevent accidental key presses. Bottom Use the illustration and table to identify the bottom components. -
Page 15: Labels
Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-7 Service label components Component Serial number Product ID HP product name Table 2-8 Service label components Component HP product name Chapter 2 Components... - Page 16 Product ID Serial number Warranty period Table 2-9 Service label components Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ●...
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Page 17: 3 Illustrated Parts Catalog
Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number... -
Page 18: Display Assembly Subcomponents
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page Backlit N24445-xxx Not backlit N24446-xxx Touchpad N24436-001 NOTE: The touchpad cable is available using spare part number N24421-001. - Page 19 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (includes panel adhesive) N24444-001 NOTE: The panel tape kit is available as spare part number N24896-001. Camera module N24437-001 Hinges (includes left and right display hinges) N24426-001 Hinge cover N24424-001...
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Page 20: Miscellaneous Parts
Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter (USB Type-C AC adapter (nPFC, 3 pin, 1.8 m [6 ft]) 45 W L43407-001 Screw Kit N24430-001 Screw Mylar N24427-001... -
Page 21: 4 Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Suction cups ● Tweezers ● Nonconductive, nonmarking pry tool ●... -
Page 22: Electrostatic Discharge Information
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the ● computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ●... -
Page 23: Preventing Electrostatic Damage To Equipment
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V... -
Page 24: Grounding The Work Area
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●... -
Page 25: Cleaning Your Computer
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. -
Page 26: Cleaning Your Computer With A Disinfectant
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 27: Caring For Wood Veneer (Select Products Only)
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements... - Page 28 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
- Page 29 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...
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Page 30: 5 Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement. - Page 31 Disconnect the battery cable from the system board (see Battery on page 28). Remove the display panel: Open the computer to 90° (1). Place suction cups in the middle on both sides of the top of the display (2). NOTE: Be sure not to place the suction cups on the camera module.
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Page 32: Bottom Cover
Pull the cable out of the connector (2). When installing a new display panel, be sure to install the tape in the locations on the display rear cover that are shown in the following illustration. To install the display panel, reverse the removal procedures. Bottom cover To remove the bottom cover, use this procedure and illustration. -
Page 33: Battery
Remove the four screw covers (1) and the four Phillips M2.5 × 7.0 screws (2) from the bottom cover. Starting near the hinges, use a tool to release the bottom cover (1). Remove the bottom cover (2). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. - Page 34 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
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Page 35: Wlan Module
When installing a new battery, be sure to install metal plates at the locations as shown in the following illustration. Be sure to install the metal plates on the same side as the battery label. To replace the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. -
Page 36: Solid-State Drive
If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Solid-state drive To remove the solid-state drive, use this procedure and illustration. - Page 37 Prepare the computer for disassembly (see Preparation for disassembly on page 25). Remove the bottom cover (see Bottom cover on page 27). Disconnect the battery cable from the system board (see Battery on page 28). Remove the solid-state drive: Remove the Phillips M2.0 × 3.0 screw (1) that secures the drive cover. Remove the cover (2).
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Page 38: Touchpad
Before installing a solid-state drive, be sure that a thermal pad is installed on the system board under the drive as shown in the following illustration. When replacing the cover, be sure to insert the edges of the cover into the six clips positioned around the drive. To install the solid-state drive, reverse the removal procedures. -
Page 39: Speakers
Lift the top of the touchpad up to approximately 30°, and then pull it into the computer to remove it (5). To install the touchpad, reverse this procedure. Speakers To remove the speakers, use this procedure and illustration. Table 5-7 Speaker description and part number Description Spare part number... -
Page 40: I/O Board
Remove the speakers from the computer (4). To install the speaker, reverse this procedure. I/O board To remove the I/O board, use these procedures and illustrations. Table 5-8 I/O board description and part number Description Spare part number I/O board N24428-001 I/O board cable N24422-001... -
Page 41: Heat Sink
To install the I/O board, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-9 Heat sink descriptions and part numbers Description Spare part number Heat sink N24425-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 25). -
Page 42: System Board
Lift the heat sink off the system board (2). Be sure to lift the heat sink evenly up off the system board. Putting too much pressure on one side can cause the heat sink to bend. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. - Page 43 Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 25). Remove the bottom cover (see Bottom cover on page 27). Remove the battery (see Battery on page 28). Remove the heat sink (see Heat sink on page 36).
- Page 44 Remove the Phillips M2.0 × 3.0 screw (4) from the left side of the system board. Lift the inside of system board up to approximately 30° (1), and then pull the system board into the computer and away from the connectors to remove it (2). System board...
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Page 45: Display Assembly
When replacing a system board, be sure that a thermal pad is installed at the location shown in the following illustration. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is spared at the subcomponent level. - Page 46 Remove the antenna cables from the clips along the top of the computer (5). Remove the four Phillips M2.5 × 5.0 screws (1) that secure the display assembly to the computer. Remove the bracket from each hinge (2). Open the display to 90° to open the hinges (3). Remove the antenna cable from the clip in the right hinge cavity (4).
- Page 47 Disconnect the cable from the module (2). Note that the camera cable routes under the camera. The camera module is available as spare part number N24437-001. To remove the camera cable, peel the cable off the inside of the display back cover. The camera cable is available as spare part number N24423-001.
- Page 48 To remove the hinges from the display rear cover: Remove the three Phillips M2.5 × 2.5 broadhead screws (1) from each hinge. Remove the hinges from the display back cover (2). The display hinges are available as spare part number N24426-001. To remove the hinge covers from the hinges: Remove the rubber insert from the inside of each hinge cover (1).
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Page 49: Top Cover With Keyboard
To remove the magnets, use a tool to release the magnets from the bottom corners and side of the panel. To reassemble and replace the display assembly, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. The first table provides the main spare part number for the top cover with keyboards. - Page 50 Table 5-12 Spare part country codes For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Belgium -A41 Iceland -DD1 Solvenia -BA1 Brazil -201 India -D61...
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Page 51: 6 Backing Up, Resetting, And Recovering
Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com. -
Page 52: Option 1: Recovering Using An Internet Connection
IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: A USB flash drive or SD memory card with a capacity of 4 GB or greater. -
Page 53: Recovering The Chrome Operating System With Recovery Media
Turn on a computer that has internet access. NOTE: You must have administrative rights to the computer. Select the Launcher icon, and then select All Apps. In the Apps window, select Recovery, and then select Get started. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media will be deleted. - Page 54 Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using a formatting tool provided by your operating system.
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Page 55: 7 Specifications
Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 7-1 Computer specifications Metric U.S. -
Page 56: Solid-State Drive Specifications
Table 7-2 Display specifications (continued) Metric U.S. Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA (FHD) Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. Table 7-3 Solid-state drive specifications 256 GB* 512 GB* 1 TB* Dimensions... -
Page 57: 8 Power Cord Set Requirements
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 58 Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
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Page 59: 9 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. -
Page 60: Index
Index HP Easy Clean 20 removing dirt and debris 20 AC adapter light 4, 6 hard drive components AC adapters, spare part product description 1 bottom 9 numbers 15 specifications 50 display 6 action keys 8 headphone (audio-out) jack 5... - Page 61 10 processor traveling with the computer 10 service labels, locating 10 product description 1 serviceability, product product description description 3 audio 2 solid-state drive USB SuperSpeed port with HP Sleep display panel 1 illustrated 13 and Charge, identifying 5 Index...
- Page 62 USB Type-C power connector and SuperSpeed port, identifying 5, video, product description 2 volume button, identifying 6 wireless certification label 10 wireless, product description 2 WLAN antennas 7 WLAN device 10 WLAN label 10 WLAN module removal and replacement 30 spare part numbers 30 workstation guidelines 16 Index...