Decommissioning/Removal From Service - VeriFone P400 Installation Manual

S S
ERVICE AND UPPORT
Service Returns
NOTE
Decommissioning/
Removal from
Service
NOTE
34
P400/P400 P I
LUS NSTALLATION
•
Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•
Give the MRA representative the information you gathered in Step 1.
•
Complete the Inquiry Contact Form at
contact-us.
•
Address the Subject box to "Verifone MRA Dept."
•
Reference the model and part number in the Note box.
One MRA number must be issued for each P400 unit you return to Verifone, even
if you are returning several of the same model.
3
Describe the problem(s).
4
Provide the shipping address where the repaired or replacement unit must be
returned.
5
Keep a record of the following items:
•
Assigned MRA number(s).
•
The serial number assigned to the P400 device (located at the bottom of
the unit.
•
Shipping documentation, such as air bill numbers, used to trace the
shipment.
•
Model(s) returned (model numbers are located on the bottom of the unit).
The decommissioning procedure applies to P200 and P400 series PCI PTS
version 4.x POI-approved devices.
Failure to use this decommission procedure causes non-compliance to the PCI
PTS POI Modular Security Requirements version 4.0 approval of the device.
To securely decommission the device:
1
Prepare your tool — a #8 Phillips head screwdriver is necessary.
2
Ensure that the device is disconnected from power and any other cables.
3
Turn the device face down, exposing the rear of the device.
4
Using the Phillips head screwdriver, remove each of the eight screws. Four of
the screws (screw numbers 3, 4, 5, and 6) are covered by the rear cable
cover. You must remove the cable cover to access these screws.
G
UIDE
https://www.verifone.com/en/us/