Hapter; Verifone Service And Support; Maintenance And Cleaning; Service Returns - VeriFone V240m Installation Manual

Verifone Service and Support

Maintenance
and Cleaning
CAUTION

Service Returns

NOTE
Returning One or
More Devices for
Repair or
Replacement
The V240m device has no user-serviceable parts. Unless otherwise instructed, do
not, under any circumstances attempt any service, adjustments, or repairs on the
unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a Verifone Cleaning Kit (refer to
Documentation).
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the V240m can be damaged by liquid, do not spray cleaners or other
solutions directly onto the keypad or display. Always apply the cleaner to a cloth
before cleaning the device.
Contact your local Verifone representative or service provider for any problems on
your device.
•
For product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-837-4366,
•
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your Verifone representative
You must obtain a Merchandise Return Authorization (MRA) number before
returning the device to Verifone. The following procedure describes how to return
one or more devices for repair or replacement (U.S. customers only).
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.
1
Gather the following information from the printed labels on the bottom of each
device to be returned:
•
Product ID, including the model and part number. For example, "V240m",
"M474-xxx-xx".
•
Serial number (S/N xxx-xxx-xxx).
2
Obtain the MRA numbers by completing the following:
C

HAPTER

Accessories and
V240 I G
M NSTALLATION UIDE
5
31