Frequently Asked Questions - PURE Fun 12' Owner's Manual

FREQUENTLY ASKED QUESTIONS

Question: "My net seems too tight for the frame, but it's the right size for my
trampoline, what's going on?"
Answer: THE NETTING IS DESIGNED TO FIT SNUGLY AROUND THE TRAMPOLINE FRAME, AND AS
SUCH YOU WILL NEED TO EXERT REASONABLE FORCE TO SECURE IT TO THE UNDERSIDE OF THE
TOP RAIL. DO NOT PULL THE NETTING FROM THE FABRIC ITSELF, OR FROM THE ELASTIC BANDS.
ALWAYS STRETCH THE MATERIAL FROM THE SEWN SEAMS.
Question: "I need to order a new net" or "I need to order a replacement poles or
other replacement parts, who do I contact?"
Answer: YOU CAN PURCHASE SPRINGS, FRAME PADS, JUMP MATS, AND EVEN LARGE STEEL DI-
RECTLY FROM PURE FUN. PLEASE SUBMIT YOUR REQUEST VIA E-MAIL AT:
customerservice@puregbi.com, OR YOU CAN CALL 888-498-5269 TO SPEAK WITH A REPRESENTATIVE.
IF YOU STILL HAVE YOUR PROOF OF PURCHASE, YOU MAY BE ELIGIBLE FOR A DISCOUNTED RATE
EVEN IF YOU ARE OUT OF WARRANTY.
Question: "Something was missing from the packaging," or "I discovered a dam-
aged piece. What should I do?"
Answer: CONTACT PURE FUN CUSTOMER SERVICE AT: customerservice@puregbi.com or by calling 888-
498-5269. YOU MUST HAVE YOUR PROOF OF PURCHASE AND/OR ORDER CONFIRMATION AVAILABLE
TO BE CONSIDERED FOR WARRANTY REPLACEMENT. YOU MUST REPORT MISSING PIECES WITHIN
30 DAYS FROM DATE OF PURCHASE. PLEASE BE AWARE THAT UNDER OUR LIMITED WARRANTY,
FOR SOME PARTS WE REQUIRE A PICTURE OF THE DAMAGED ITEM AND/OR RETURN OF THE ITEM
TO OUR QUALITY CONTROL OFFICE FOR REVIEW.
For more information on this product please visit www.pureglobalbrands.com or
call: 866-498-5269