Dukane iQ Auto-Plus 20AT060-U Series User Manual page 70

Dukane ISO
ISO CERTIFICATION
Dukane chose to become ISO certified in order
to demonstrate to our customers our continu-
ing commitment to being a quality vendor. By
passing its audit, Dukane can assure you that
we have in place a well–defined and systematic
approach to quality design, manufacturing,
delivery and service. This certificate reinforces
Dukane's status as a quality vendor of technol-
ogy and products.
To achieve ISO certification, you must prove to
one of the quality system registrar groups that
you meet three requirements:
1. Leadership
2. Involvement
3. Quality in Line Organizations and Quality
System Infrastructure.
The ISO standards establish a minimum re-
quirement for these requirements and starts
transitioning the company from a traditional
inspection–oriented quality system to one
based on partnership for continuous improve-
ment. This concept is key in that Dukane no
longer focuses on inspection, but on individual
processes.
Dukane's quality management system is based
on the following three objectives:
1. Customer oriented quality. The aim is to
improve customer satisfaction.
2. Quality is determined by people. The aim
is to improve the internal organization and
cooperation between staff members.
3. Quality is a continuous improvement. The
aim is to continuously improve the internal
organization and the competitive position.
Dukane products are
manufactured in ISO
registered facilities
View the Dukane ISO certificate of compliance at:
www .dukane .com/support/downloads/