Dukane iQ Auto-Plus 20AT060-U Series User Manual page 55

Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related problem,
be prepared to give the following information:
• Model number, line voltage and serial number
• Fault/error indicators from the Status LED and/or
iQ Commander .
• Software version (Displayed in the "MAIN" tab in
iQ Commander .
• Problem description and steps taken to resolve it
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Mailing Address
:
Phone:
E-mail:
Fax:
Main
Service & Parts
Website
The website has information about our products, processes,
solutions, and technical data. Downloads are available for
many kinds of literature.
This is the address for the main website:
www .dukane .com
Local Contact
You can locate your local representative
www .dukane .com/contact-us/
Dukane Manual Part No. 403-591-01
Dukane
2900 Dukane Drive
St. Charles, IL 60174 USA
(630) 797–4900
ussales@dukane .com
(630) 797–4949
(630) 584–0796
at:
Section 7 – Contacting Dukane
Page 49