Solving Other Problems; Touch Screen Problem; Paper Feeding Problems - Samsung SCX-5835NX User Manual

MESSAGE MEANING
This IP address The IP address is
conflicts with an IP used elsewhere.
address already in
use. Check it
Toner cartridge is The toner cartridge
not compatible. you have installed is
Check user's guide not for your machine.
Toner cartridge is The toner cartridge is
not installed. not installed or the
Install it CRUM (Consumer
Replaceable Unit
Monitor) in the
cartridge is not
properly connected.
Toner cartridge is The toner cartridge
worn. Replace with has run out. The
new one machine stops
printing.
Toner is empty. The toner cartridge
Replace toner has reached the end
cartridge of its lifespan.
Toner is low. Order The toner cartridge is
new toner almost empty.
cartridge
SUGGESTED
SOLUTIONS
Check the IP address or
obtain a new IP address.
Install a
Samsung-genuine toner
cartridge, designed for
your machine. (See
"Available supplies" on
page 118.)
Try to install or reinstall
the toner cartridge.
You can select the option
among Stop, Continue.
If you select Stop, the
machine stops printing. If
you select Continue, the
machine keeps printing,
but the quality cannot be
guaranteed. (See
"Replacing the toner
cartridge" on page 119.)
This message appears
when the toner is
completely empty, and
your machine stops
printing. Replace the
toner cartridge with a
Samsung-genuine toner
cartridge. (See
"Replacing the toner
cartridge" on page 119.)
Ensure a replacement
cartridge is in stock. (See
"Redistributing toner" on
page 101.)
Troubleshooting_ 108

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.

Touch screen problem

CONDITION
The touch screen Turn the machine off and back on again. If the
does not show problem persists, call for service.
anything.

Paper feeding problems

CONDITION
Paper jams during Clear the paper jam. (See "Clearing paper jams"
printing. on page 103.)
Paper sticks • Check the maximum paper capacity of the
together. tray. (See "Print media specifications" on
page 126.)
• Make sure that you are using the correct type
of paper. (See "Print media specifications" on
page 126.)
• Remove paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of Different types of paper may be stacked in the
paper do not feed. tray. Load paper of only one type, size, and
weight.
Paper does not feed • Remove any obstructions from inside the
into the machine. machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Print media specifications" on
page 126.)
• If an original does not feed into the machine,
the document feeder rubber pad may require
to be replaced. Contact a service
representative.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS