Understanding Display Messages - Samsung SCX-5835NX User Manual

UNDERSTANDING DISPLAY MESSAGES

Messages appear on the control panel display to indicate the machine's
status or errors. Refer to the tables below to understand the messages' and
their meaning, and correct the problem, if necessary.
• If a message is not in the table, reboot the power and try the
printing job again. If the problem persists, call for service.
• When you call for service, provide the service representative with
the contents of display message.
• Some messages may not appear in the display depending on
options or models.
• [zzz] indicates the error code. When you contact the service
center, this error code help to handle the problem.
• You may see an exclamation mark (
the upper left of the display, in that case, press the question mark
to browse detailed information on the supplies.
MESSAGE MEANING
Fax memory is There is no more
almost full. Print or available fax memory.
remove received No more fax data can
fax Job be received.
Fax memory is full. Available fax memory
Print or remove is now 1MB.
received fax Job
Fuser error: [zzz]. There is a problem in
Please turn off the fuser unit working.
then on
LSU error: [zzz]. There is a problem in
Please turn off the control of LSU
then on unit.
Original paper jam The originals are
in front of scanner jammed in document
feeder.
Original paper jam The originals are
in front of scanner jammed during duplex
duplex path printing in the
document feeder.
Original paper jam The failed to activate
inside of scanner the gate sensor within
the correct time after
activating the scan
sensor.
When the machine is
on, jammed paper is
detected in the
document feeder.
) or a cross mark ( ) on
SUGGESTED
SOLUTIONS
Print the received fax or
delete them from the fax
memory. Call for service
to delete fax memory.
Delete the received fax
data in the memory to
secure memory. Call for
service.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Open the document
feeder cover and remove
the jammed original.
Clear the jam.
Open the document
feeder cover and remove
the jammed original.
Troubleshooting_ 107
MESSAGE MEANING
Original paper jam The document failed
while reversing to activate the duplex
paper in scanner sensor within the
correct time while
reversing the
document.
Paper Jam at the Paper has jammed
bottom of duplex during duplex printing.
path
Paper Jam at the Paper has jammed
top of duplex path during duplex printing.
Paper Jam in exit Paper has jammed in
area the fuser area.
Paper Jam in MP Paper misfed from
tray multi-purpose tray
Paper Jam in tray 1 Paper has jammed in
the feeding area of the
tray.
Paper Jam in tray 2 Paper has jammed in
the feeding area of the
tray.
Paper Jam inside Paper has jammed
of duplex path during duplex printing.
Paper Jam inside Paper has jammed in
of machine the registration area.
Scanner locking The CCD (Charged
switch is locked or Couple Device) lock
another problem has been locked.
occurred
Sensor failure: There is a problem in
[zzz]. Call for the sensor signal.
service
Shake toner The toner supply is
cartridge low.
System error: [zzz]. There is a problem in
Please turn off the system operation.
then on
SUGGESTED
SOLUTIONS
Lift up the document
input tray and remove the
jammed original. (See
"Clearing original
document jams" on
page 101.)
Clear the jam. (See "In
the duplex unit area" on
page 105.)
Clear the jam. (See "In
the duplex unit area" on
page 105.)
Clear the jam. (See "In
exit area" on page 104.)
Clear the jam. (See "In
the multi-purpose tray" on
page 104.)
Clear the jam. (See "In
tray 1" on page 103.)
Clear the jam. (See "In
optional tray 2" on
page 103.)
Clear the jam. (See "In
the duplex unit area" on
page 105.)
Clear the jam. (See
"Inside the machine" on
page 104.)
Unlock the CCD lock.
(See "Front view" on
page 19. ) Or turn off the
machine and on again. If
the problem persists, call
for service.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Thoroughly roll the new
cartridge five or six times
to distribute the toner
evenly inside the
cartridge. (See
"Redistributing toner" on
page 101.)
Turn the machine off and
back on again. If the
problem persists, call for
service.