Troubleshooting - Kohler K-4000 Installation And Care Manual

Troubleshooting

NOTICE: Risk of property damage. If the toilet is plugged, turn off
the water supply before attempting to unplug it. The sensor can be
inadvertently activated while unplugging the toilet, resulting in an
overflow.
NOTE: For service parts information, visit your product page at
www.kohler.com/serviceparts.
Symptoms
1. The toilet is blocked.
2. Nothing happens when the
user attempts to activate
the sensor.
The module works, there is
3.
a beep, the wheel rotates,
and the chain moves, but
the toilet does not flush.
4. The wheel contacts the
canister when flushing.
5. The toilet flushes, but the
flush is weak.
6. The sensor does not
activate a flush despite the
user's hand being within 1"
(25 mm) - 2" (51 mm).
7. The toilet flushes while in
use.
1224637-2-E
Recommended Action
A. Turn off the water supply then
clear the blockage using a plunger.
Consult the toilet troubleshooting
for further information.
A. Confirm the batteries are correctly
installed.
B. Confirm the batteries have a
charge. Install new batteries if
necessary.
C. Confirm the wires are not blocking
spring contacts.
A. Confirm the chain is attached to
the wheel and canister.
B. Remove any twists in the chain.
A. Confirm the bracket is positioned
between the location marks.
A. Consult the toilet troubleshooting.
A. Confirm the batteries have a
charge.
B. Confirm the sensor emblem is
located directly above the icon on
the module. Relocate the emblem
if it is not located correctly.
A. Confirm nothing is interfering with
the tank lid. Bumping the tank lid
may cause the toilet to flush.
B. Confirm the provided foam pads
are installed on the tank's four
corners to stabilize the tank lid.
8 Kohler Co.