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Issue
General troubleshooting.
Note: It may be useful to reset the app to restore functionality. Perform a hard reset by unplugging and re-plugging the micro-
phone.
Firmware
Firmware is embedded software in each component that controls functionality. Periodically, new versions of firmware are devel-
oped to incorporate additional features and enhancements. To take advantage of design improvements, download new ver-
sions of the firmware when prompted.
Tip: For best results, before updating the DSP, make sure that the microphone is connected to the mobile device, and that the
device battery is fully charged. Do not disconnect until the update is complete.
System Requirements
System Requirements and Compatibility: iOS
•
iOS: iOS 12 and higher
•
iPhone: iPhone 6 and higher
•
iPod Touch: 6th gen
Note: iPad Pro (USB-C) is not supported.
System Requirements and Compatibility: Android
Will work with any Android device that has:
•
Android Oreo 8.0 and higher
•
USB Host Power Requirement of ≥100 mA
•
USB Audio Class 1.1 support and higher
Android is a trademark of Google Inc.
Note: See
https://www.shure.com/MOTIVcompatibility
Solution
Split your track in two, export both files and recombine them using audio editing software.
Ensure that your app is updated to the most current version.
Make sure that your phone's operating system is updated to the most current version.
Check to see how the microphone works using a different connection cable or different
device.
Close and restart the application.
Powering down and rebooting the device will clear the cache and can sometimes help
with software performance.
for information on supportive Android devices.
Shure Incorporated
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