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How to reset the control from Lockout Conditions:
The following procedure is for service and installation personnel only. Resetting lockout conditions without
correcting the malfunction can result in a hazardous condition.
If an error code is displayed (except for #4, low flame sense current), the water heater will be in a "lockout condition" with the
water heater display showing the error code number and "Service Needed" in the status section of the display window. Error codes
62 (maximum number of retries detected) and 63 (maximum number if ignition recycles detected) are "Soft Lockouts" in which the
control can be reset in the "User Mode" by pressing the lower right button under "Lockout Reset" shown in the lower right portion
of the display. The control will also go through 3 attempts to relight the burners every hour in the soft lockout condition.
All other error codes will put the water heater into a "Hard Lockout" condition, in which the water heater will not operate and
cannot be reset in the "User Mode". To reset a hard lockout, first enter the "Service Mode" described earlier by pressing both the
"Temperature Up" and "Select Buttons" at the same time for 3 seconds. Then press the lower right button under "Lockout Reset" in
the water heater display and hold for 3 seconds.
Step 1: Press for 3 seconds
to enter service mode
Resetting Error Codes in Soft Lockout Condition
Resetting Error Codes in Hard Lockout Condition
Status Service Needed
SELECT
SET
.
WARNING
Status
Service needed
SELECT
Lockout RESET
Error Code Shown in
Water Heater Display
63
Error Code Shown in
Water Heater Display
Press for 2 seconds
Status Service Needed
SELECT
Lockout RESET
Step 2: Press for 3 seconds to
reset control in service mode
.
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