ZyXEL Communications PRESTIGE 660RU Series Quick Start Manual page 14

PROBLEM
The USB LED is
off or Windows
does not auto-
detect the USB
connection to
the Prestige.
The PPP LED is
off.
Certifications
1. Go to www.zyxel.com.
2. Select your product from the drop-down list box on the ZyXEL home page to go to
that product's page.
3. Select the certification you wish to view from this page.
Prestige 660RU Series Quick Start Guide
Make sure the Prestige is turned on and connected to the USB port
on the computer.
Perform a hardware scan by clicking Start, Settings, Control
Panel and double-clicking Add/Remove Hardware. (Steps may
vary depending on the version of Windows).
Follow the on-screen instructions to search for the Prestige and
install the driver.
Check for possible hardware conflicts. In Windows, click Start,
Settings, Control Panel, System, Hardware and then click
Device Manager. Verify the status of the Prestige under Network
Adapter. (Steps may vary depending on the version of Windows).
Remove the USB driver and install it on the computer again.
Connect the Prestige to another computer. If the error persists, you
may have a hardware problem. In this case, you should contact
your local vendor.
Make sure the Prestige is turned on and you have a PPPoE or
PPPoA connection.
Make sure you entered your username, password and/or service
name correctly. A username may be case-sensitive.
Check the schedule rules. Refer to the Call Scheduling chapter
(SMT) in the User's Guide.
If you use PPPoA or PPPoE encapsulation, check the idle time-out
setting. Refer to the WAN chapter (web configurator) or the
Remote Node Configuration chapter (SMT) in the User's Guide.
Contact your ISP.
CORRECTIVE ACTION
14