Troubleshooting - ZyXEL Communications Network Storage NSA-220 Plus Quick Start Manual

Troubleshooting

Try the following if you cannot get to the NSA login screen.
• Make sure the NSA is turned on.
• Check the NSA's cable connections. Make sure the NSA's LAN
LED (located on the LAN port) is on or flashing.
• If you were trying to login directly by typing the server name (default
nsa220plus) into your web browsers address field, make sure you
typed it correctly. If it still doesn't work, try using the discovery utility.
• Make sure your computer's IP address is in the same subnet as the
NSA's IP address. You can use the discovery utility to find the
NSA's IP address. See the User's Guide appendix on setting up
your computer's IP address for how to change your computer's IP
address. Skip this if you know that there are routers between your
computer and the NSA (like if you are connecting through the
Internet).
• Ping the NSA from your computer. Make sure your computer's
Ethernet adapter is installed and functioning properly. In a
(Windows) computer, click Start, (All) Programs, Accessories
and then Command Prompt. In the Command Prompt window,
type "ping" followed by the NSA's IP address and press [ENTER].
Use the discovery utility to find the NSA's IP address if you don't
know it.
• Use Internet Explorer 6.0, Mozilla Firefox 1.07, Netscape Navigator
7.0, or later versions of these with JavaScript enabled.
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