Philips 37PF9631D/37 Service Manual page 14

EN 14 5. EJ2.0U LA
• To view operation hours.
• To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: key in the code "062596"
directly followed by the "INFO" button. After activating SAM
with this method a service warning will appear on the screen,
you can continue by pressing the red button on the RC.
Contents of SAM:
• Hardware Info.
– A. VIPER SW Version. Displays the software version
of the VIPER software (main software) (example:
EJ20U-1.2.3.4_12345 = AAAAB_X.Y.W.Z_NNNNN).
• AAAA= the chassis name.
• B= the region: A= AP, E= EU, L= Latam, U = US.
• X.Y.W.Z= the software version, where X is the
main version number (different numbers are not
compatible with one another) and Y.W.Z is the sub
version number (a higher number is always
compatible with a lower number).
• NNNNN= last five digits of 12nc code of the
software.
– B. SBY PROC Version. Displays the software version
of the stand-by processor.
– C. Production Code. Displays the production code of
the TV, this is the serial number as printed on the back
of the TV set. Note that if an NVM is replaced or is
initialized after corruption, this production code has to
be re-written to NVM. ComPair will foresee in a
possibility to do this.
• Operation Hours. Displays the accumulated total of
operation hours (not the stand-by hours). Every time the
TV is switched "on/off", 0.5 hours is added to this number.
• Errors. (Followed by maximal 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see paragraph "Error Codes").
• Defective Module. Here the module that generates the
error is displayed. If there are multiple errors in the buffer,
which are not all generated by a single module, there is
probably another defect. It will then display the message
"UNKNOWN" here.
• Reset Error Buffer. When you press "cursor right" and
then the "OK" button, the error buffer is reset.
• Alignments. This will activate the "ALIGNMENTS" sub-
menu. See also paragraph 8.
• Dealer Options. Extra features for the dealers.
• Options. Extra features for Service. See also paragraph 8.
• Initialize NVM. When an NVM was corrupted (or replaced)
in the former EMG based chassis, the microprocessor
replaces the content with default data (to assure that the
set can operate). However, all preferences and alignment
values are gone now, and option numbers are not correct.
Therefore, this was a very drastic way. In this chassis, the
procedure is implemented in another way: The moment the
processor recognizes a corrupted NVM, the "initialize
NVM" line will be highlighted. Now, you can do two things
(dependent of the service instructions at that moment):
– Save the content of the NVM via ComPair for
development analysis, before initializing. This will give
the Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
– Initialize the NVM (same as in the past, however now it
happens conscious).
Note: When you have a corrupted NVM, or you have replaced
the NVM, there is a high possibility that you will not have picture
any more because your display option is not correct. So, before
you can initialize your NVM via the SAM, you need to have a
picture and therefore you need the correct display option. To
adapt this option, use ComPair. The correct HEX values for the
options can be found in the table below.
Changing the display option code via a standard RC:
Service Modes, Error Codes, and Fault Finding
Key in the code "062598" directly followed by the "MENU"
button and "XXX" (where XXX is the 3 digit decimal display
option code as mentioned in the first column of the next table).
Make sure to key in all three digits, also the leading zero's. If
the above action is successful, the front LED will go out as an
indication that the RC sequence was accepted.
After the display option is changed in the NVM, the TV will go
to the Stand-by mode.
If the NVM was corrupted or empty before this action, it will be
initialized first (loaded with the default values). This initializing
can take up to 20 seconds.
When you have keyed in the wrong display option code, it is
possible that the TV will not start up properly. In some cases
the TV will go to standby again. In this case you need to re-
program the NVM via ComPair.
Table 5-2 Display option code overview (all FTV chassis)
Display Op- Technology Display
tion (Dec.) Make &
Type
000 PDP SDI V3
001 PDP SDI V3
002 PDP FHP A1
003 LCD LPL A3
004 LCD LPL A6
005 LCD LPL A6
006 LCD Sharp
007 PDP SDI V3
008 PDP FHP A1
009 LCOS XION -
010 LCD AUO
011 LCD LPL A6
012 LCD AUO V0.1
013 LCD Sharp
014 LCD LPL SL01
015 PDP SDI
016 PDP FHP
017 PDP FHP
018 PDP FHP
019 LCOS VENUS -
020 LCOS VENUS -
021 LCD LPL SL01
022 LCD LPL SL01
023 PDP LG
024 PDP SDI V4
025 PDP SDI V5
026 PDP FHP A2
027 PDP SDI V5
028 LCD Sharp
029 LCD AUO V0.1
030 LCD Sharp
031 LCD Sharp
032 LCD LPL SL0.1
033 LCD QDI
034 ECO PTV -
035 ECO PTV -
036 ECO PTV -
037 PDP FHP A3
038 DLP -
039 DLP -
040 LCD Sharp 2.3
041 LCD LPL SLA1
042 PDP SDI V4
043 LCD Sharp 3.0
044 LCD Sharp 2.3
045 LCD LPL SLB2
046 LCD LPL SL06
Size Vertical Horizontal
Resolution Resolution
42" 768p 1024
50" 768p 1366
42" 1024i 1024
30" 768p 1280
37" 768p 1366
42" 768p 1366
32" 768p 1366
42" 480p 852
37" 1024i 1024
- 720p 1280
30" 768p 1280
32" 768p 1366
32" 768p 1366
37" 768p 1366
42" 1080p 1920
37" 480p 852
37" 1080i 1024
42" 1080i 1024
55" 768p 1366
- 720p 1280
- 1080p 1920
26" 768p 1366
32" 768p 1366
42" 480p 852
42" 480p 852
42" 768p 1024
42" 1024i 1024
50" 768p 1366
37" 1080p 1920
32" 768p 1366
37" 1080p 1920
37" 1080p 1920
20" 768p 1366
23" 768p 1366
52" 1080i 1366
55" 1080i 1366
61" 1080i 1366
42" 1024i 1024
50" 720p 1280
60" 720p 1280
32" 768p 1366
42" 768p 1366
63" 768p 1366
37" 768p 1366
37" 768p 1366
26" 768p 1366
32" 768p 1366