Using Other Services; Purchasing Additional Services - Lenovo ThinkCentre M710q Hardware Maintenance Manual

These items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
If possible, be at the computer when you call. Have the following information available:
• Machine type and model
• Serial numbers of your hardware products
• Description of the problem
• Exact wording of any error messages

Using other services

You might travel with the computer or relocate it to a country or region where the machine type for your
desktop or notebook computer is sold. In such a situation, the computer might be eligible for International
Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries.
International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site
service) that is provided in the servicing country. Service centers in certain countries might not be able to
service all models of a particular machine type. In some countries, fees and restrictions might apply at the
time of service.
To determine whether the computer is eligible for International Warranty Service and to view a list of the
countries or regions where service is available, go to .
http://www.lenovo.com/support
For technical assistance with the installation of or questions related to Service Packs for your product,
contact Amazon Helpdesk.

Purchasing additional services

During and after the warranty period, you can purchase additional services. Examples of these additional
services include:
• Support for hardware, operating systems, and application programs
• Network setup and configuration services
• Upgraded or extended hardware repair services
• Custom installation services
Service availability and service name might vary by country or region. For more information about these
services, go to the Lenovo Web site at:
http://www.lenovo.com
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M710q Hardware Maintenance Manual