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Lenovo ThinkCentre M710q User Manual

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M710q User Guide
Machine Type: 10YC

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Summary of Contents for Lenovo ThinkCentre M710q

  • Page 1 M710q User Guide Machine Type: 10YC...
  • Page 2 Important safety information” on page iii and Appendix D “Notices” on page 45. First Edition (September 2018) © Copyright Lenovo 2018. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Rear view ....2 Lenovo Web site... . . System board ....4 Help and service .
  • Page 4 Appendix C. Restriction of India RoHS ....Hazardous Substances (RoHS) Chinese Mainland RoHS ... Directive ....41 Taiwan RoHS.

  • Page 5: Read This First: Important Safety Information

    Reading and understanding all the safety information reduces the risk of personal injury and damage to your product. If you no longer have a copy of the Safety, Warranty, and Setup Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/UserManuals...

  • Page 6: Static Electricity Prevention

    When replacing CRUs, be cautious of sharp edges or corners that might cause injury. If you suffer an injury, seek medical care immediately. Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or CRU, do not open the static-protective package containing the part until the instructions direct you to install When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage:...

  • Page 7: Japanese Power Cord And Power Adapter Description

    Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) cables while the computer power is on; otherwise, you might damage the computer. To avoid possible damage to connected devices, wait at least five seconds after the computer is shut down to disconnect external devices. © Copyright Lenovo 2018...

  • Page 8: Heat And Product Ventilation

    Heat and product ventilation Computers, power adapters, and many accessories can generate heat when turned on and when batteries are charging. Always follow these basic precautions: • Do not leave the computer, power adapter, or accessories in contact with your lap or any part of your body for an extended period when the products are functioning or when the battery is charging.

  • Page 9: Operating Environment

    Disconnect all power cords from electrical outlets before removing the computer cover or any part that has the above label attached. DO NOT disassemble components that have the above label attached. There are no serviceable parts inside these components. © Copyright Lenovo 2018...

  • Page 10: Lithium Coin-Cell Battery Notice

    Your product is designed for safe use. However, hazardous voltage, current, and energy levels are present inside any component that has this label attached. Disassembling of these components might cause fire or might even result in death. If you suspect a problem with one of these parts, contact a service technician. CAUTION: Bright Light, possible skin or eye damage.

  • Page 11: Using Earphones, Headphones, Or A Headset

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
  • Page 12 M710q User Guide...

  • Page 13: Chapter 1. Overview

    Note: Your computer model might look slightly different from the illustration. Figure 1. Front view Power indicator Power button Microphone connector Storage drive status indicator Headset connector USB 3.1 Gen 1 connector Always On USB 3.1 Gen 1 connector Illuminated red dot © Copyright Lenovo 2018...

  • Page 14: Rear View

    Power indicator This indicator is on when the computer is on. Power button Used to turn on your computer. When you cannot shut down the computer from the operating system, press and hold the power button for four or more seconds to turn off the computer. Storage drive status indicator This indicator is on when the storage drive is in use.
  • Page 15 Figure 2. Rear view Optional connector 1 Optional connector 2 Security-lock slot Wi-Fi antenna slot Ethernet connector USB 3.1 Gen 2 connectors (2) ® USB 3.1 Gen 1 connector DisplayPort 1.2 out connector DisplayPort 1.2 out connector USB 3.1 Gen 1 connector Power adapter connector Optional connector 2 Depending on the computer model, the connector might vary.

  • Page 16: System Board

    Used to secure a Kensington-style cable lock. Wi-Fi antenna slot Used to install the rear Wi-Fi antenna cable connector that is available only on some models. The rear Wi-Fi antenna is installed on the rear Wi-Fi antenna cable connector. Ethernet connector Used to connect an Ethernet cable for network access.
  • Page 17 Figure 3. System board Serial connector 1 Serial connector 2 USB 3.1 Gen 1 connector Storage drive fan connector Microprocessor socket Coin-cell battery Illuminated red dot connector Internal speaker or advanced speaker connector Chapter 1 Overview...

  • Page 18: Machine Type And Model Label

    M.2 storage drive slot Machine type and model label The machine type and model label identifies the computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify the computer and provide faster service.
  • Page 19 – Microphone connector Input/Output (I/O) features • Audio connectors (headset and microphone) • DisplayPort 1.2 out connectors • Ethernet connector • Serial connectors (optional) • USB connectors Expansion • Memory slots • M.2 solid-state drive slot Network features • Ethernet LAN •...
  • Page 20 M710q User Guide...

  • Page 21: Chapter 2. Using The Computer

    Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register the computer with Lenovo, ensure that the computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.
  • Page 22 M710q User Guide...

  • Page 23: Chapter 3. You And Your Computer

    Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare. © Copyright Lenovo 2018...

  • Page 24: Air Circulation

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...

  • Page 25: Cleaning The Computer

    Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 26: Good Maintenance Practices

    If the local electrical outlet style is different from the type you are currently using, contact the Lenovo Customer Support Center to purchase either an electrical plug adapter or a new power cord. See “Calling for service” on page 30.

  • Page 27: Chapter 4. Security

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 5.
  • Page 28 M710q User Guide...

  • Page 29: Chapter 5. Troubleshooting

    If these troubleshooting instructions do not resolve your problem, continue with the next step. 3. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone...

  • Page 30: Screen Problems

    Solutions: • Ensure that all cables and cords are securely connected to the computer and connected devices. • Ensure that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the fans are working.

  • Page 31: Serial Connector Cannot Be Accessed

    Serial connector cannot be accessed Solutions: • Connect the serial cable to the serial connector on the computer and to the serial device. If the serial device has its own power cord, connect the power cord to a grounded electrical outlet. •...
  • Page 32 M710q User Guide...

  • Page 33: Chapter 6. Replacing Hardware

    • When installing or replacing an option, use the appropriate instructions explained in this manual along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of defective CRUs. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 34: Locating Frus (Including Crus)

    Locating FRUs (including CRUs) Notes: • Some of the components are optional. • To replace a component that is not in the list below, contact a Lenovo service technician. For a list of Lenovo Support phone numbers, go to: http://www.lenovo.com/support/phone...
  • Page 35 Figure 6. Locating FRUs (including CRUs) Self-service CRUs Non-CRUs Power adapter Computer cover Power cord Microprocessor ® VESA mount bracket Coin-cell battery Keyboard Internal speaker Mouse Illuminated red dot cable Advanced speaker Antenna bracket System fan System board Chassis Bottom cover Memory module M.2 solid-state drive Storage drive cable...

  • Page 36: Replacing The Keyboard Or Mouse

    Self-service CRUs Non-CRUs Storage drive Storage drive bracket Wi-Fi card shield Wi-Fi card Wi-Fi antennas Heat sink Replacing the keyboard or mouse 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Disconnect the old keyboard or mouse cable from the computer. 3.
  • Page 37 Figure 8. Removing the power adapter Figure 9. Removing the power cord Chapter 6 Replacing hardware...

  • Page 38: Replacing The Vesa Mount Bracket

    Figure 10. Installing the power cord Figure 11. Installing the power adapter Replacing the VESA mount bracket Attention: Do not open the computer or attempt any repair before reading and understanding “Read this first: Important safety information” on page iii in this document. 1.
  • Page 39 Figure 12. Removing the VESA mount bracket Figure 13. Installing the VESA mount bracket Chapter 6 Replacing hardware...
  • Page 40 M710q User Guide...

  • Page 41: Chapter 7. Getting Information, Help, And Service

    Information resources You can use the information in this section to access useful resources relating to your computing needs. Accessing other manuals All latest electronic manuals are available on the Lenovo Support Web site at: http://www.lenovo.com/support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 42: Calling For Service

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 43: Purchasing Additional Services

    • Upgraded or extended hardware repair services • Custom installation services Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com Chapter 7 Getting information, help, and service...
  • Page 44 M710q User Guide...

  • Page 45: Appendix A. Regulatory Information

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
  • Page 46 EU wireless module declarations are available at following Internet addresse: http://www.lenovo.com/eu-doc-desktops Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

  • Page 47: Eurasian Compliance Mark

    Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Korea compliance statement...

  • Page 48: Mexico Wireless-Radio Compliance Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http:// www.lenovo.com/UserManuals...

  • Page 49: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 50: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 51: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 52 M710q User Guide...

  • Page 53: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-waste (Management) Rules.

  • Page 54: Chinese Mainland Rohs

    Chinese Mainland RoHS M710q User Guide...

  • Page 55: Taiwan Rohs

    Taiwan RoHS Appendix C. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 56 M710q User Guide...

  • Page 57: Appendix D. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 58: Trademarks

    The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. All other trademarks are the property of their respective owners. © 2018 Lenovo. M710q User Guide...

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