Ricoh Y406 Field Service Manual
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Ricoh Y406 Field Service Manual

Ricoh Y406 Field Service Manual

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Interactive Whiteboard Options
Machine Code:
Y406/Y407/Y413/Y414/Y419/Y420/Y4
22
Field Service Manual
Ver 2.20
Latest Release: January, 2019
Initial Release: January, 2019
Copyright (c) 2017 - 2019 Ricoh Co.,Ltd.

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Summary of Contents for Ricoh Y406

  • Page 1 Interactive Whiteboard Options Machine Code: Y406/Y407/Y413/Y414/Y419/Y420/Y4 Field Service Manual Ver 2.20 Latest Release: January, 2019 Initial Release: January, 2019 Copyright (c) 2017 - 2019 Ricoh Co.,Ltd.
  • Page 3 Revision History Version Revision Revision History Date V1.00 February, 2017 V2.00 22 January, Added Controller Type 2, Controller OP-10, and Controller OP-5 2018 Corrected information in [Troubleshooting - Error Messages] Corrected information in [Troubleshooting - Troubleshooting] V2.01 22 March, Corrected information in [Troubleshooting (Only Controller Type 1/Type 2) - 2018 Error Messages - Error Messages Related to the External Application] V2.10...
  • Page 4 Symbols, Abbreviations and Trademarks Symbols, Abbreviations This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Screw Shoulder screw Black screw (TCRU) Connector FFC (Flat Film Connector) Harness clamp Clip E-ring C-ring Spring Trademarks Intel and Core are trademarks of Intel Corporation in the U.S.
  • Page 5 Microsoft, Windows, Internet Explorer, Excel, OneDrive, and PowerPoint are either registered trademarks or trademarks of Microsoft Corporation in the United States and / or other countries. The proper name of Internet Explorer 11 is Windows® Internet Explorer® 11. The proper names of the Windows operating systems are as follows: •...

  • Page 7: Table Of Contents

    Table of Contents Product Information ..........................4 Product Overview ........................... 4 Controller Type 1 ..........................4 Controller Type 2/ OP-10/ OP-5 ......................6 Pen Sensor Kit Type 2/Type 3 ......................8 Camera Unit Type 1 ..........................9 Machine Codes and Peripherals ......................10 Product List ............................
  • Page 8 Log Collection ............................66 Collecting System Logs ........................66 Collecting Logs for Analyzing Problems Linked with Skype for Business ........66 Re-recognize the Electronic Pen ......................67 Breaking the SSD (Only Controller Type 1) ..................68 Service Mode ............................70 Service Mode ............................
  • Page 9 Signal Detection of the Electronic Pen ................... 122 Block Diagram (Controller Type 1) ....................123 Block Diagram (Controller Type 2/ OP-10/ OP-5) ................124 Parts Layout ............................ 125...

  • Page 10: Product Information

    1.Product Information 1. Product Information Product Overview Controller Type 1 Controller Box Name WiFi antenna RS232C Ethernet (10/100/1000 Mbps) POWER indicator HDMI output RESET button HDD indicator Audio output (line) Audio output (mic) USB2.0 USB3.0 Power button 2.5” SATA HDD tray...
  • Page 11 1.Product Information Capture Box Name HDMI input Display Port input VGA input USB3.0 output cable...

  • Page 12: Controller Type 2/ Op-10/ Op-5

    1.Product Information Controller Type 2/ OP-10/ OP-5 Controller Box [A] For D3210 [B] For D5520/D6500/D6510/D7500/D8400 [C] For D8600 Name WiFi antenna POWER indicator HDD indicator...
  • Page 13 1.Product Information Name Power button HDMI output USB3.0 Ethernet (10/100/1000 Mbps) Audio output (mic) Audio output (line) Capture Box (For Controller Type 2) [A] For D3210 [B] For D5520/D6500/D6510/D7500/D8400 [C] For D8600 Name HDMI input Display Port input VGA input...

  • Page 14: Pen Sensor Kit Type 2/Type 3

    1.Product Information Name USB3.0 output cable Pen Sensor Kit Type 2/Type 3 Pen Sensor Type 2 Type 3 Name Receiving module Receiving module bracket USB cable Electronic Pen Name Pen nib Battery cover Power indicator Pen bottom...

  • Page 15: Camera Unit Type 1

    1.Product Information Camera Unit Type 1 Name Camera Dial USB cable...

  • Page 16: Machine Codes And Peripherals

    North America/Latin America: Y308-17 Europe/Asia: Y308-27 China: Y308-21 Options Brand name Product code RICOH Interactive Whiteboard Desktop Stand Type1 Y426-17 Ricoh Interactive Whiteboard Stand Type 2 Y405-17, 18 Ricoh Interactive Whiteboard Stand Type 3 Y408-17, 18 Ricoh Interactive Whiteboard Stand Type 4...

  • Page 17: Corresponding Options For Each Whiteboard

    North America/Latin America: Y419-17 Europe/Asia: Y419-27 Ricoh Interactive Whiteboard Controller OP-5 North America/Latin America: Y422-17 Europe/Asia: Y422-27 Ricoh Interactive Whiteboard Controller Custom-build Type 1 for North America/Latin America: Windows Y406-67 Europe/Asia: Y406-57 Ricoh Interactive Whiteboard Pen Sensor Kit Type 2 Y407-17...
  • Page 18 1.Product Information Main Unit Option Controller Firmware Electronic Camera Remote Stand Pen Kit Unit License inch Type 1 higher Kit Type 2 Controller V3.0 or Type 2 higher D8600 86 Controller V3.1 or inch Type 2 higher...

  • Page 19: Installation

    2.Installation 2. Installation Installation Requirements See the installation procedures in the service manual for the main unit for details (Main).

  • Page 20: Main Unit Installation

    2.Installation Main Unit Installation See the installation procedures in the service manual for the main unit for details (Main).

  • Page 21: Replacement And Adjustment

    3.Replacement and Adjustment 3. Replacement and Adjustment Special Tools The following tools are required. Item Note USB flash drive For system update Nutdriver For replacing the capture box Phillips screwdriver No. 0 For replacing the SSD...

  • Page 22: Controller

    3.Replacement and Adjustment Controller • Turn OFF the main power switch before disassembly. Controller Box (Controller Type 1) • This part can be removed without removing the optional stand. Disconnect the USB cable [A] and the RS-232C cable [B] (D6500 only). •...
  • Page 23 3.Replacement and Adjustment For D3210 • The following procedure is explained using photos of the unit with the stand detached, but it is also possible to remove the controller with the stand attached. • When placing the display face down, be sure that the pen tray has been removed. Placing the display face down with the pen tray may damage the pen tray.
  • Page 24 3.Replacement and Adjustment Remove the rear cover [A]. Install the rear cover on the new controller box. The rear cover has the serial number decal attached. Make sure that the rear cover removed from the old controller box is attached to the new controller box.
  • Page 25 3.Replacement and Adjustment Disconnect the USB cable [A]. Remove the controller box [A]. Remove the rear cover [A]. Install the rear cover on the new controller box. The rear cover has the serial number decal attached. Make sure that the rear cover removed from the old controller box is attached to the new controller box.
  • Page 26 3.Replacement and Adjustment • When installing a new controller box, be sure to perform Windows activation (Windows Activation) in Service mode. For D8600 • This part can be removed without removing the optional stand. Open the cover [A]. If the antennas are protruding from the cover [C], cross the antennas [A], pass them through the aperture [B], and then open the cover [C].
  • Page 27 3.Replacement and Adjustment Disconnect the USB cable [A]. Remove the controller box [A].

  • Page 28: Controller Box (Controller Op-10/ Op-5)

    3.Replacement and Adjustment Remove the rear cover [A]. Install the rear cover on the new controller box. The rear cover has the serial number decal attached. Make sure that the rear cover removed from the old controller box is attached to the new controller box.
  • Page 29 3.Replacement and Adjustment Disconnect the USB cable [A]. Remove the controller box [A]. • When removing the controller box, be sure to lift it slightly so that the rear cover will not be scratched. Be careful not to drag it out. Doing so will leave scratches as shown in the red frames.
  • Page 30 3.Replacement and Adjustment Remove the rear cover [A]. Remove the SSD from the old controller box. (Removing the SSD (Controller Type 2/ OP-10/ OP- Install the SSD on the new controller box. Remove the COA label [A] from the old controller box, and then put the COA label on the new controller box.
  • Page 31 3.Replacement and Adjustment Disconnect the USB cable [A]. Remove the controller box [A]. Remove the rear cover [A]. Remove the SSD from the old controller box. (Removing the SSD (Controller Type 2/ OP-10/ OP- Install the SSD on the new controller box. Remove the COA label [A] from the old controller box, and then put the COA label on the new...
  • Page 32 3.Replacement and Adjustment controller box. Put the transparent seal included in this replacement unit on the COA label to prevent it from peeling off. For D8600 • This part can be removed without removing the optional stand. Open the cover [A]. If the antennas are protruding from the cover [C], cross the antennas [A], pass them through the aperture [B], and then open the cover [C].
  • Page 33 3.Replacement and Adjustment Disconnect the USB cable [A]. Remove the controller box [A].

  • Page 34: Ssd

    3.Replacement and Adjustment Remove the rear cover [A]. Remove the SSD from the old controller box. (Removing the SSD (Controller Type 2/ OP-10/ OP- Install the SSD on the new controller box. Remove the COA label [A] from the old controller box, and then put the COA label on the new controller box.
  • Page 35 3.Replacement and Adjustment • When the SSD is replaced, all settings are initialized. Perform reconfiguration if necessary. For the following settings, ask the customer to reconfigure. • Administrator password • Network settings • Language settings • Remote license registration/ AE2 license registration •...
  • Page 36 3.Replacement and Adjustment Tap [OK]. The Administrator Settings dialog will appear. Tap the [ ] icon. (This means "Region and Language".) The following dialog box will appear. Tap [ ]. ( [ ] means "Language".) Select the preferred display language from the list and tap the [ ] button to move it to the top of the list.
  • Page 37 3.Replacement and Adjustment Close the window. Then, reboot the IWB. 10. Confirm that the display language has been changed to the language that was selected. Then, change other settings as necessary. Making Settings Related to the Region • "Region" settings Tap the [Region] button in the Region and Language dialog box.
  • Page 38 3.Replacement and Adjustment...
  • Page 39 3.Replacement and Adjustment • Date/Time Settings...
  • Page 40 3.Replacement and Adjustment Tap the [Set Date/Time] icon in the Administrator Settings dialog box. Change the time zone as necessary. Replacing the SSD (Controller Type 1) • This part can be removed without removing the optional stand.
  • Page 41 3.Replacement and Adjustment Remove the SSD with the cover [A] ( x2). Remove the SSD [A] from the cover ( x2). • After replacing, be sure to perform Windows activation (Windows Activation) in Service mode. Connecting the SSD Firmly Loose connection of the SSD with the controller box may cause unusual startup of the machine. Insert the SSD so that the SATA connector [A] is connected firmly .
  • Page 42 3.Replacement and Adjustment direction of the arrow. • If something doesn’t feel right when the SSD is being inserted, remove and reinsert the SSD. • If the SSD is forcibly inserted, the connector of the controller box may be damaged. Removing the SSD (Controller Type 2/ OP-10/ OP-5) When the SSD is encrypted, it is impossible to acquire the system data or the log data from the SSD.

  • Page 43: Memory Card (Only Controller Type 2/ Op-10/ Op-5)

    3.Replacement and Adjustment Remove the screw, and then remove the SSD [A]. Memory Card (Only Controller Type 2/ OP-10/ OP-5) Remove the controller box. (Controller Box (Controller Type 2),Controller Box (Controller OP-10/ OP-5)) Remove the rear cover [A]. Release the lock levers, and then remove the memory card [A].

  • Page 44: Capture Box (Only Controller Type 1/Type 2)

    3.Replacement and Adjustment Capture Box (Only Controller Type 1/Type 2) For D3210 • For Class B compliance, be sure to attach the shield cover. After removing the capture box from the main unit, remove the shield cover and capture USB cable from the capture box, and then mount them on the new capture box.
  • Page 45 3.Replacement and Adjustment frames. Pinch the pawl of bushing [A] from the inside of the exterior cover and then push it outward. Open the slit in the bushing [A] and remove the bushing [A] from the capture USB cable [B]. •...
  • Page 46 3.Replacement and Adjustment Remove the capture USB cable [A]. • Keep the removed capture USB cable so it can be connected to the new capture box later. Remove the shield cover [A]. • Keep the removed shield cover so it can be connected to the new capture box later. Disassemble the new capture box.
  • Page 47 3.Replacement and Adjustment Remove the capture board with the bracket [B] from the exterior cover [A]. Pinch the pawl of bushing [A] from the inside of the exterior cover and push it outward, and then remove the exterior cover [B].
  • Page 48 3.Replacement and Adjustment • Dispose the removed exterior cover, because it is unnecessary when installing. 10. Open the slit in the bushing [A] and remove the bushing [A] from the USB cable [B]. • Keep the removed bushing; it will be required for connecting the capture USB cable later. 11.
  • Page 49 3.Replacement and Adjustment Step 12. 14. Attach the capture USB cable [A] removed in Step 5. 15. Attach the bushing removed in Step 10. Open the slit in the bushing [A], attach the bushing [A] to the capture USB cable, and then push in the bushing [A] from the outside of the capture box.
  • Page 50 3.Replacement and Adjustment For D5520/D6500/D6510/D7500/D8400 • This part can be removed without removing the optional stand. Disconnect the USB cable [A] from the controller box. Remove the capture box [A] ( x6). To attach the capture box, fasten the screw [A] first.
  • Page 51 3.Replacement and Adjustment For D8600 Before Replacing the Capture Box Remove the exterior cover of the capture box in the following procedure, because it is unnecessary when installing.Also reroute the USB cable. Remove the screws on the outside of the capture box [A]. Remove the capture board with the bracket [B] from the exterior cover [A].
  • Page 52 3.Replacement and Adjustment Open the slit in the bushing [A] and remove the bushing [A] from the USB cable [B]. Remove the clamp [A] and then change to position [B]. Open the slit in the bushing [A], attach the bushing [A] to the cable, and then push in the bushing [A] from the outside of the capture box with 150 to 180 mm of cable protruding from the capture...
  • Page 53 3.Replacement and Adjustment box. Installing Before Replacing the Capture Box • This part can be removed without removing the optional stand. Open the cover [A]. If the antennas are protruding from the cover [C], cross the antennas [A], pass them through the aperture [B], and then open the cover [C].
  • Page 54 3.Replacement and Adjustment Disconnect the USB cable [A] from the controller box. Remove the capture box [A].

  • Page 55: Capture Board (Only Controller Type 1/Type 2)

    3.Replacement and Adjustment Capture Board (Only Controller Type 1/Type 2) For D3210 Remove the capture box (For D3210). Pinch the pawl of bushing [A] from the inside of the exterior cover and then push it outward. Remove the capture USB cable [A].
  • Page 56 3.Replacement and Adjustment Remove the shield cover [A]. Remove the capture board [A]. For D5520/D6500/D6510/D7500/D8400 Remove the capture box (For D5520/D6500/D6510/D7500/D8400). Remove the screws on the outside of the capture box [A].
  • Page 57 3.Replacement and Adjustment Remove the capture board bracket [B] from the exterior cover [A]. Remove the capture board [A]. For D8600 Remove the capture box (For D8600). Remove the capture board bracket [B] from the exterior cover [A].
  • Page 58 3.Replacement and Adjustment Remove the capture board [A].

  • Page 59: Pen Sensor Kit

    3.Replacement and Adjustment Pen Sensor Kit • Turn OFF the main power switch before you start any of the procedures below. Receiving Module • The electronic pen and receiving module are paired. If the receiving module is changed, also change the electronic pen. Remove the receiving module [B] from the connector [A] of the USB cable.
  • Page 60 3.Replacement and Adjustment Type 2 Type 3 Remove the USB cable [B] from the receiving module bracket [A]. Type 2 Type 3...

  • Page 61: Camera Unit

    3.Replacement and Adjustment Camera Unit • Turn off the power before disassembly. Remove the USB cable of the camera from the USB connector at the top of the whiteboard. Remove the camera ( x2).

  • Page 62: System Maintenance (Only Controller Type 1/Type 2)

    4.System Maintenance (Only Controller Type 1/Type 2) 4. System Maintenance (Only Controller Type 1/Type 2) Displaying the Administrator Settings Changing the Administrator Password This section explains how to change the administrator password. The administrator settings can be displayed but cannot be changed without changing the administrator password. Press and hold down the [Exit] icon, tap [Close] to display the desktop.

  • Page 63: Displaying The Administrator Settings

    4.System Maintenance (Only Controller Type 1/Type 2) Tap [Change Administrator Password]. Enter the new password and tap [OK]. Displaying the Administrator Settings Press and hold down the [Exit] icon, Tap [Close] to display the desktop. Tap [AdminSettings] icon twice in quick succession.
  • Page 64 4.System Maintenance (Only Controller Type 1/Type 2) Tap [Software Keyboard] icon twice in quick succession and then enter the administrator password. The Administrator Settings screen appears. • If items other than [Change Administrator Password] are grayed out, change the administrator password.(Changing the Administrator Password) The administrator settings can be displayed but cannot be changed without changing the...

  • Page 65: System Update

    4.System Maintenance (Only Controller Type 1/Type 2) System Update System Update Procedure Download and unzip the update file (RICOH_Iwb_D****.zip). Save the file generated in step 1 (RIWB_*.*.**.zip) into the root directory on a USB flash drive and connect the USB flash drive to the D****. Display the "Administrator Setting."...

  • Page 66: Export/Import Of Application Settings

    4.System Maintenance (Only Controller Type 1/Type 2) Export/Import of Application Settings You can export and back up the information stored in Administrator Settings. If a problem occurs, you can import the backup file again to return the settings to their previous states. You can also synchronize the settings of multiple whiteboards at remote locations using the setting information of a single whiteboard.

  • Page 67: File Type

    4.System Maintenance (Only Controller Type 1/Type 2) • Use Synchronous Function on Device Configuration The following settings cannot be restored: • Remote license • Administrator password • Network Settings • 802.1X Authentication Settings • Connect to Access Point etc. • Manually Connect Wireless Network File Type The ZIP file named "iwb-settings-system version-date-time.zip"...
  • Page 68 4.System Maintenance (Only Controller Type 1/Type 2) The following screen is displayed when export completed successfully. Tap [OK]. One of the following screens is displayed when export failed.

  • Page 69: Import Procedure

    4.System Maintenance (Only Controller Type 1/Type 2) Import Procedure Copy the exported data (ZIP file) to the root of the USB flash drive. Tap [Import Device Configuration] on the Administrator Settings menu. Insert the USB flash drive into the USB port of the main unit. Tap [OK] when the following screen comes up.
  • Page 70 4.System Maintenance (Only Controller Type 1/Type 2) When import is completed normally, a dialog to request rebooting is displayed. Tap [OK] to reboot the main unit. One of the following screens is displayed when import failed. If [OK] is tapped, it will return to the Administrator Settings menu.
  • Page 71 4.System Maintenance (Only Controller Type 1/Type 2)

  • Page 72: Log Collection

    4.System Maintenance (Only Controller Type 1/Type 2) Log Collection Collecting System Logs Connect the USB flash drive to the USB port of the controller. Display the "Administrator Setting." (Displaying the Administrator Settings) Tap [Log Collection] in the Administrator Settings. Define [USB Memory] as the destination and tap [OK]. When log collection is completed, remove the USB flash drive.

  • Page 73: Re-Recognize The Electronic Pen

    4.System Maintenance (Only Controller Type 1/Type 2) Re-recognize the Electronic Pen One-to-one communication is working with the pairing for the electronic pen and receiving module but occasionally the pairing is canceled and the pen cannot be operated correctly. Re-recognize the electric pen according to the Pen Sensor Kit the user is using.

  • Page 74: Breaking The Ssd (Only Controller Type 1)

    4.System Maintenance (Only Controller Type 1/Type 2) Breaking the SSD (Only Controller Type 1) The SSD for Controller Type 2/ OP-5/ OP-10 can be encrypted, so it is not necessary to break the SSD. Remove the SSD (Notes on Replacing the SSD).
  • Page 75 4.System Maintenance (Only Controller Type 1/Type 2) • Be sure to break both the left and right connectors. Break the internal board using pliers. Remove the flash IC [A] and break the board further. Break the flash IC [A], using large nippers.

  • Page 76: Service Mode

    4.System Maintenance (Only Controller Type 1/Type 2) Service Mode Service Mode Outline The following functions are only for service. They can be set up and checked in the setting window for services. Item Contents Purpose of use Adjust Touch Sensor Touch sensor adjustment Checking for a touch sensor problem (See software "Dashboard"...
  • Page 77 4.System Maintenance (Only Controller Type 1/Type 2) Double-tap the [Settings] icon. Touch and hold [Version Information] for five seconds. Tap the [Service Settings] icon. Enter the password for service "y300kb" in the dialog box and tap [OK]. The Service Setting Menu is displayed.

  • Page 78: Device Manager

    4.System Maintenance (Only Controller Type 1/Type 2) Device Manager Tap [Device Manager Settings] in the Service Settings Menu. The hardware operation confirmation screen shown below is displayed, on which the status of each device can be checked. Display Color Patterns Connect a USB keyboard to the USB terminal of the main unit.

  • Page 79: Display Touch Keyboard

    4.System Maintenance (Only Controller Type 1/Type 2) Tap [Display Color Patterns] in the Service Settings Menu. Change the color pattern, using the F1 to F7 keys on the USB keyboard. Press the ESC key to finish the display color pattern check. Display Touch Keyboard Tap [Display Touch Keyboard] in the Service Settings Menu.

  • Page 80: Simple Can Bus

    4.System Maintenance (Only Controller Type 1/Type 2) Simple CAN Bus Tap [Simple CAN Bus] in the Service Settings Menu. Make sure that you can draw a line with your finger. Initialize Administrator Password Tap [Initialize Administrator Password] in the Service Settings Menu. Tap [Initialize].

  • Page 81: Windows Activation

    4.System Maintenance (Only Controller Type 1/Type 2) Windows Activation License Activation via the Internet Tap [Window Activation] in the Service Settings Menu. Tap [Activate]. Tap [Close] to finish the activation. Tap [Close]. If activation failed, the screen below is displayed.
  • Page 82 4.System Maintenance (Only Controller Type 1/Type 2) If error code 80072EE7 is displayed, check the connection with the Internet and perform license activation again. For any error code other than above, refer to the URL below to take the appropriate countermeasures.
  • Page 83 4.System Maintenance (Only Controller Type 1/Type 2) Select the nearest location, and then tap [Next]. Call the phone number displayed. Enter the installation ID listed on the screen into the phone’s keypad. • Write down the confirmation ID given by the phone guidance. Enter the confirmation ID on the screen, and then click [Next].
  • Page 84 4.System Maintenance (Only Controller Type 1/Type 2) Tap [Close] to finish the activation. Tap [Close]. If activation failed, the screen below is displayed. Enter the confirmation number again.

  • Page 85: Troubleshooting (Only Controller Type 1/Type 2)

    5.Troubleshooting (Only Controller Type 1/Type 2) 5. Troubleshooting (Only Controller Type 1/Type 2) Error Messages Error Messages during the System Startup Error Message Cause Solution Name Startup Cannot start the Failed to start up because the system Restart the error application.

  • Page 86: Error Messages Related To Operating Pages

    5.Troubleshooting (Only Controller Type 1/Type 2) Error Messages Related to Operating Pages Error Name Message Error Cause Solution Code Creating page Cannot create the 1008- An abnormal operation Restart the error page 2002 such as memory full, disk whiteboard. If the (Unexpected full, and the SSD failure message appears...

  • Page 87: Error Messages Related To Drawing Strokes

    5.Troubleshooting (Only Controller Type 1/Type 2) Error Messages Related to Drawing Strokes Error Message Error Cause Solution Name Code • Reached Nothing more can be entered 1012- Delete You have input total because the total number of entries 2001 reached the unnecessary page upper on the whiteboard has reached the...
  • Page 88 5.Troubleshooting (Only Controller Type 1/Type 2) Error Message Error Cause Solution Name Code writing Reduce the total number of entries figures, and then try again. contents by deleting handwritten stamps that can normally) entries/texts/lines/graphics/pages. be drawn in total on a single page (strokes: 3000, text: 1000, figures: 1000,...

  • Page 89: Error Messages Related To Remote Whiteboard Sharing

    5.Troubleshooting (Only Controller Type 1/Type 2) Error Message Error Cause Solution Name Code • The total number of strokes, text, figures, and stamps on a single page has reached 3,000. • The total number of strokes, text, figures, and stamps on all pages has reached 9,000.
  • Page 90 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code Check the network status and then try again. • Hosting error Cannot start remote 1001- Check the network The network (Communication) whiteboard 2110 setting is status and open the incorrect.
  • Page 91 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code Administrator Go to network settings Settings. in administrator settings to set the DNS server. Participation error Cannot participate in 1001- The specified host Check the specified (Host name) remote whiteboard 2510 name is incorrect.
  • Page 92 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code Participation error Cannot participate in 1001- Cannot participate in Use up to the limit (Exceeding remote whiteboard 2501 remote whiteboard of 20 locations. maximum number because it would because it would of locations) exceed the maximum...

  • Page 93: Error Messages Related To Capture Input

    5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code display error image on other 2003 disconnected. status and then try (Communication) whiteboards because again. of a communication error Check the network status and then switch to the externally inputted image again.
  • Page 94 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code Either reconnect the then connect the cable or connect with cable again. another resolution. External Cannot display the 1002- The resolution of the Change the resolution of input image externally inputted 2004...

  • Page 95: Error Messages Related To Sending Email

    5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code occurred. 2001 occurred. and then try again. 1002- Please call service. 3001 Error Messages Related to Sending Email Error Name Message Error Cause Solution Code • • Sending mail Cannot send the email 1006-...

  • Page 96: Error Messages Related To Reading And Saving

    5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code save folder. • Save the file to a shared folder. Public address No search result was The search keywords Narrow down the book error found. do not exist. search keywords.
  • Page 97 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code and corruption) The following are corrupted. Detected when possible causes. The USB memory was saving - The USB disconnected while being memory has been accessed. USB memory 1004- removed.
  • Page 98 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code (100 pages). Delete some pages and try again. Import page error Cannot add all of 1004- Cannot add all of the To continue importing (Number of the pages 1001 pages.
  • Page 99 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code permission to read the file. Set read permission on the file and then try again. Import file error Cannot import the 1004- Attempted to read an Select another PDF (PDF version) file 2009...
  • Page 100 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code • Security is set on Printing the PDF file this file. is prohibited. Select another PDF file. Import file error Cannot import the 1004- A password is set on this Select another PDF (File password) file...
  • Page 101 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code Only file sizes up to 100 MB can be imported. Select a file under 100 MB. Import file error Cannot import all 1004- The file is corrupted and a Check the import (Unexpected the pages...
  • Page 102 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code on the screen page. computer screen. • Saving file error Cannot save the Change the USB The USB memory page device was memory to a writable disconnected when one.
  • Page 103 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code (Insufficient free files through “Administrator space) Settings.” Insufficient free space in the temporary save folder. Contact your administrator. Import temporary Cannot save 1012- The number of Delete some file error temporarily saved 2008...
  • Page 104 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code whiteboard. Perform the operation again later. Shared folder Cannot find the 1019- The other users accessed Select another folder. error folder 2006 to the shared folder and (Deleted and 1019- deleted or moved it.
  • Page 105 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code • contact your The user name or administrator. password is incorrect. • The network cable is not properly connected. • The IP address is not configured. • The DNS server is not configured.

  • Page 106: Error Messages Related To The Ucs Screen Sharing

    Solution Name • • RICOH Cannot start The UCS is connected correctly with the USB Restart the RICOH UCS cable on the IWB side, but when starting the UCS. • screen screen screen sharing with a PC screen sharing Reconnect...

  • Page 107: Error Messages Related To The Ucs Linkage

    5.Troubleshooting (Only Controller Type 1/Type 2) Error Messages Related to the UCS Linkage Error Name Message Cause Solution Initial On the IWB: RICOH UCS Initial registration is Initial Register the unregistered error required registration account on for RICOH UCS On the UCS: When using for the first time,...
  • Page 108 P3000/3500 cannot be used external use the linkage and UCS is screen external UCS RICOH UCS function for this device and screen recognized sharing sharing function for RICOH UCS P3000/3500 when the function for cannot be used at the same time.

  • Page 109: Error Messages Related To The External Application

    (Waiting reconnect to or during a the network. meeting) Unexpected error On the IWB: RICOH UCS Error has occurred A system Switch to On the UCS: An error occurred. This application error whiteboard will be closed.
  • Page 110 5.Troubleshooting (Only Controller Type 1/Type 2) RICOH Smart Device Connector Error Name Message Error Cause Solution Code Import PDF file {File name}: Cannot 1004- The page size Send the error (Size) import the file, the 2010 exceeds the limit. correct file.

  • Page 111: Error Messages Related To The System Update

    5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Error Cause Solution Code of pages has reached the limit of 100 pages Import PDF file error (Size {File name}: Cannot The PDF file you are Select and upper limit) import the file, only importing to the upload a PDF *Ticker message...
  • Page 112 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Message Cause Solution (Unexpected error) processing. the system. resolved, change the SSD. • Firmware of touch An internal error has Restart the whiteboard. If Failed to update the sensor updating occurred. touch sensor the message appears error firmware.

  • Page 113: Troubleshooting

    5.Troubleshooting (Only Controller Type 1/Type 2) Troubleshooting Problems with the Display Manual Operation Buttons See the service manual for the main unit for details. Problems in the Display See the service manual for the main unit for details. Problems in the Capture Board Problem Cause Solution...
  • Page 114 5.Troubleshooting (Only Controller Type 1/Type 2) Error Name Error Condition/ Cause/ Solution • Controller startup LED of the controller is not lit. • problem LED of the display is lit or blinks. D6500/D8400: The LED is lit blue or blinks red. D3210/D5520/D6510/D7500/D8600: The LED is lit blue.
  • Page 115 • BIOS startup Beep sounds when starting up. • problem No signal displayed on a black screen after the RICOH logo is (Device error) displayed. • The LED of the display is lit or blinks. D6500/D8400: The LED is lit blue or blinks red.

  • Page 116: Problems With The Electronic Pen

    Replace the SSD when it is not recovered after restarting. IWB application The Windows desktop is remained to display and cannot transit to startup problem whiteboard screen after pushing the power button and the RICOH logo is displayed. IWB application problem Restart the whiteboard.
  • Page 117 5.Troubleshooting (Only Controller Type 1/Type 2) The procedure to diagnose “defective recognition” and “defective component” for receiving module. Remove the receiving module from the USB cable. Insert the receiving module to the USB port of the controller directly. Start the IWB and operate the finger drawing mode. Check a blue marker is appeared. Storage method for electronic pen When the electric pen tip and the back of the pen remain pressed, cannot transit to the power saving...

  • Page 118: Problems With Skype For Business

    5.Troubleshooting (Only Controller Type 1/Type 2) mode. If the user stores the pen in a pen stand and so on, the battery life may remain only about a few days. Therefore confirm the user’s storage method. Problems with Skype for Business When installing the Skype for Business application on the IWB Problem Cause...
  • Page 119 5.Troubleshooting (Only Controller Type 1/Type 2) Problem Cause Solutions The SfB application does The SfB application is hidden. Touch the [Show App] button. not start even if touching The SfB application does not the [Start App] button. stop with the x button; it is just hidden.
  • Page 120 5.Troubleshooting (Only Controller Type 1/Type 2) Error message Cause Solutions There was a problem acquiring a personal Cached certificate IWB: Clear cached credentials certificate required to sign in. If the or credentials are and certificates. problem continues, please contact your expired or support team.

  • Page 121: Iwb Network Environment Check Tool

    5.Troubleshooting (Only Controller Type 1/Type 2) IWB Network Environment Check Tool Outline • Application for Windows for checking the state of a network connection • The tool is started with two computers connected to the same LAN as the device (IWB/remote viewer), the IP address of the remote location is input, and diagnosis is started.
  • Page 122 5.Troubleshooting (Only Controller Type 1/Type 2) Operation on the Server Side When the Caution dialog is displayed, press [OK]. Start up the IWB Network Environment Check Tool. When the Starting screen is displayed, press [Next].
  • Page 123 5.Troubleshooting (Only Controller Type 1/Type 2) When the Site selection picture is displayed, click [Server Computer] (originating side). When the server's (originating side) IP address is displayed, inform the IP address to the partner (client computer side). The partner (client computer side) inputs the server's (originating side) IP address, and presses [verification start].
  • Page 124 5.Troubleshooting (Only Controller Type 1/Type 2) Verification is started. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and obtain information by pressing [Save a Diagnostic Report].
  • Page 125 5.Troubleshooting (Only Controller Type 1/Type 2) Operation on the Client Side Start up the network diagnostic tool. When the Starting screen is displayed, press [Next]. When the Site selection picture is displayed, click [Client Computer] (receiving side).
  • Page 126 5.Troubleshooting (Only Controller Type 1/Type 2) Input the IP address informed from the server side, and press [Start Diagnosis]. Verification is started. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and obtain...
  • Page 127 5.Troubleshooting (Only Controller Type 1/Type 2) information by pressing [Save a Diagnostic Report].

  • Page 128: Detailed Descriptions

    6.Detailed Descriptions 6. Detailed Descriptions Overview Signal Detection of the Electronic Pen This machine uses two signal detection systems. Detecting the signal of the electronic pen Discriminating the start and end of drawing Detecting the signal of the touch sensor Tracing the drawing Description Electronic pen (Push): Start...

  • Page 129: Block Diagram (Controller Type 1)

    6.Detailed Descriptions Description Receiving module Wireless signal of the nib Wireless signal of the pen bottom Detecting the Signal of the Touch Sensor Refer to the service manual for the main unit for details. Block Diagram (Controller Type 1) When Mounted on the D6500...

  • Page 130: Block Diagram (Controller Type 2/ Op-10/ Op-5)

    6.Detailed Descriptions When Mounted on the D8400/D5520/D6510/D7500 Block Diagram (Controller Type 2/ OP-10/ OP-5)

  • Page 131: Parts Layout

    6.Detailed Descriptions Parts Layout Capture Box Capture board...

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