Ricoh E-7000 Service Manual
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Ricoh E-7000 Service Manual

Ricoh E-7000 Service Manual

Color controller machine code: g815-01/-02
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Color Controller E-7000
(Machine Code: G815-01/-02)
SERVICE MANUAL

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  • Page 1 Color Controller E-7000 (Machine Code: G815-01/-02) SERVICE MANUAL...
  • Page 2 Read this "Safety Information" carefully before you use this product. For safety, please follow the instructions in information slip. SAFETY INFORMATION When using this machine, the following safety precautions should always be followed. Safety During Operation In this manual, the following important symbols are used: WARNING Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury.
  • Page 3 ACHTUNG (Deutch) • Die batterie darf nur durch eine des gleichen Typs ersetzt warden, da anderenfalls Explosionsgefahr besteht. • Sie die debrauchten Batterien entsprechend den gegebenen Anweisungen. Power Cord Precautions: To reduce the risk of electric shock or damage to the equipment: •...
  • Page 4 IMPORTANT SAFETY NOTICES PREVENTION OF PHYSICAL INJURY 1. Before disassembling or assembling parts of the controller, make sure that the AC power cord is unplugged. 2. The wall outlet should be near the controller and easily accessible. 3. Note that some components of the controller are supplied with electrical voltage even if the main power switch is turned off.
  • Page 5 This manual uses several symbols. Symbol What it means Refer to section number/document ☛ Screw " Connector Trademarks • Windows are registered trademarks of Microsoft Corporation in the United ® States and /or other countries. • Fiery is a registered trademark of Electronics For Imaging, Incorporated. ®...

  • Page 6: Table Of Contents

    USING A DONGLE ................1-15 2 GENERAL OPERATIONS FOR SERVICING......2-1 2.1 START-UP, SHUT-DOWN, AND REBOOT PROCEDURES......2-1 2.1.1 STARTING THE COPIER AND THE E-7000 ........2-1 2.1.2 SHUTTING DOWN THE COPIER AND THE E-7000......2-2 2.1.3 SHUTTING DOWN THE E-7000 ONLY ..........2-2 2.1.4 RESTARTING THE E-7000...............2-3 2.1.5 REBOOTING THE E-7000 ..............2-3...
  • Page 7 EXTENSION CARD ..............3-15 4 SOFTWARE MAINTENANCE ............. 4-1 4.1 GENERAL NOTES AND CAUTIONS ............4-1 4.2 CLEARING THE QUEUED PRINT JOBS IN THE E-7000......4-2 4.3 RESTORING THE E-7000 TO FACTORY DEFAULTS ......4-3 4.4 SYSTEM SOFTWARE INSTALLATION PROCEDURE ......4-4 4.4.1 OVERVIEW ..................4-4 4.4.2 INSTALLING SYSTEM SOFTWARE...

  • Page 8: Installation

    20 March, 2006 INSTALLATION REQUIREMENTS 1 INSTALLATION 1.1 INSTALLATION REQUIREMENTS 1.1.1 ENVIRONMENT 5°C to 40°C (41°F to 104°F) 1. Temperature Range: 10% to 90% RH 2. Humidity Range: Less than 1500 lux (do not expose to direct sunlight 3. Ambient Illumination: or strong light) Less than 0.10 mg/m 4.

  • Page 9: Minimum Space Requirements

    INSTALLATION REQUIREMENTS 20 March, 2006 1.1.3 MINIMUM SPACE REQUIREMENTS Place the machine near the power source, providing clearance as shown. You may place the machine on the rear side of the finisher as shown in the illustration. 100 mm Back Panel Front Panel 100 mm G815I906.WMF...

  • Page 10: Installation Flow Chart

    Select the language and do the minimum setup Print Test Pages and a Configuration Page The site administrator connects the E-7000 to the network and verifies the connections. The site administrator configures the setup options. The site administrator performs the color calibration.

  • Page 11: Machine Installation

    Documentation for the networked computer and the network operating software should be available. • The site administrator should install the user software shipped with the E-7000 (user documentation is also included) onto the networked PCs and Mac OS computers that will print to the E-7000.

  • Page 12: Unpacking The E-7000

    • [G] Media Package G815I901.WMF 3. Give the Media Package to the site administrator. 4. Take the remaining components out of the top container. 5. Remove the top container and any packing materials. 6. Carefully lift the E-7000 out of the box.

  • Page 13: Front And Back Panels

    MACHINE INSTALLATION 20 March, 2006 1.3.3 FRONT AND BACK PANELS After unpacking the E-7000, familiarize yourself with the front and back panels before you connect the E-7000 to the copier. • Front Panel Color Controller E-7000 G815R001.WMFMF • Back Panel...

  • Page 14: Connecting E-7000 To The Copier

    MACHINE INSTALLATION 1.3.4 CONNECTING E-7000 TO THE COPIER After you unpack the E-7000, connect the E-7000 to the copier before you connect it to the network. This is to confirm that there are no problems with the hardware and controller itself.
  • Page 15 Connect this to the extension card and fasten the screws. − “Controller Side” [E]: Connect this to the video interface CONTROLLER on the rear of the E-7000. SIDE NOTE: If the interface cable is connected in the opposite direction, the copier engine will...

  • Page 16: Startup And Initial Setup

    1. Connect the power cord of the copier to a power outlet and switch on the copier main power. NOTE: 1) The copier must be turned on before you turn the E-7000 on. 2) Make sure that all firmware modules for the copier are updated to the newest versions.
  • Page 17 The Setup main menu will appear on the Fiery menu screen. NOTE: The E-7000 setup options should be configured later by the site administrator. However, during the installation, a field technician must check that the E-7000 controller works correctly with the default configuration.
  • Page 18 20 March, 2006 MACHINE INSTALLATION 11. The system will reboot. The Fierydriven Server Name key will have no effect until after the Idle system reboots. To confirm that the reboot was successful, press the XXXXXMB (Version) Fierydriven key. The Fiery Menu screen will appear on the operation Main Menu/Cancel panel of the copier.

  • Page 19: Verifying The Connection (Local Test Print)

    MACHINE INSTALLATION 20 March, 2006 1.3.6 VERIFYING THE CONNECTION (LOCAL TEST PRINT) After you connect the E-7000 to the copier, print the Test Page and the Configuration Page to verify that the connection between the E-7000 and the copier is good.

  • Page 20: Veryfying Connection To The Network

    4. Turn the power switch on the E-7000 back panel to ON. 5. Allow startup to proceed without interruption, while you watch the diagnostic LED on the back panel of the E-7000. When the diagnostic LEDs show ‘00’, go to the copier operation panel.

  • Page 21: Installing Optional Features

    The dongle can now be used on another E-7000. If a dongle that has already a unique value (had its unit ID locked to a E-7000) is inserted into another E-7000 unit, the dongle will have no effect.

  • Page 22: Activate / Deactivate An Optional Feature Using Adongle

    3. Shut down the E-7000 and turn the power of the E-7000 OFF. (☛ 2.1.3) 4. Insert the dongle in a USB port. (There are two USB ports in the back panel of the E-7000. Any of the USB ports can be used.) 5.
  • Page 23 CAUTION After an optional feature has been activated, the optional feature license information is kept inside the U38 chip on the video board of the E-7000. If the U38 chip becomes defective, the following are needed as evidence in order to get a new U38 chip and optional feature dongle: •...

  • Page 24: General Operations For Servicing

    E-7000 switch in the ON (|) position. If you turn off the main power of the copier, this shuts down the E-7000 correctly. If you turn the copier power back on, this will wake up the E-7000 correctly.

  • Page 25: Shutting Down The Copier And The E-7000

    The E-7000 is now ready to turn back on automatically when the copier power is turned on. 4. If the E-7000 is being taken out of service, turn off the E-7000 using its power switch. (For example, if someone needs to move the E-7000, disconnect cables, or open the chassis.)

  • Page 26: Restarting The E-7000

    Main Menu/Cancel touch the “Reboot Server” key. 6. Wait until the E-7000 becomes idle. NOTE: Do not reboot the E-7000 by turning the copier main switch OFF and ON. Recycling power to the copier does not reboot the E-7000 properly.

  • Page 27: Cancelling The Current Print Job

    Main Menu/Cancel 2.3 PRINTING THE CONFIGURATION SHEET OR TEST SHEETS 1. Make sure that the E-7000 is not in use. 2. Press the Fierydriven key on the operation panel of the copier to access the Fiery menu screen. 3. Press the “Main Menu/Cancel” key to access the menu list.

  • Page 28: Running The E-7000 Setup

    NOTE: When the network settings (protocol, IP Address, etc.) are already configured and the “Enable Web Service” option is set to ON, you can also configure the E-7000 setup from “Fiery Web Setup”. To do this, use a web browser on a personal computer which is connected on the network.

  • Page 29: Replacement

    WARNING Turn off the power and unplug the E-7000 before attempting any of the procedures in this section. • Before accessing internal components, position the E-7000 so that it is resting on its right-hand side on a flat, anti-static surface.

  • Page 30: Names Of Main Parts/Units

    20 March, 2006 NAMES OF MAIN PARTS/UNITS 3.2 NAMES OF MAIN PARTS/UNITS G815V903.WMF Name Refer to Name Refer to Base of case Video board ☛ 3.4.1 Front cover Video board bracket ☛ 3.4.1 Fierydriven keytops ☛ 1.3.4 14-pin LED cable ☛...

  • Page 31: Cover Removal

    COVER REMOVAL 20 March, 2006 3.3 COVER REMOVAL 3.3.1 SIDE COVER FOR THE E-7000 [A]: Side cover (! x 6) G815R003.WMF...

  • Page 32: Unit Removal

    U39 ROMs from the old board to the new board. G815R019.WMF • U38 Chip: Contains option upgrade information and licensing information for the E-7000. • U39 Chip: Contains the following printer-related configuration settings. • Shift Operation (E-7000 Printer Setup) • Bypass Tray Priority (E-7000 Printer Setup) •...

  • Page 33: Diagnostic Led Board

    UNIT REMOVAL 20 March, 2006 3.4.2 DIAGNOSTIC LED BOARD [A]: 14-pin LED cable (" x 1) [B]: LED board Notes for Re-assembling: • The red line on the LED cable must face down when you connect the cable to the LED board (see the illustration).

  • Page 34: Power Supply Unit

    20 March, 2006 UNIT REMOVAL 3.4.4 POWER SUPPLY UNIT Power supply cable (" x 4). • [A]: Harness from Main Power Switch. • [B]: HDD power connector from • [C]: 4-pin power connector from the J1 socket on the motherboard. •...

  • Page 35: Motherboard

    UNIT REMOVAL 20 March, 2006 3.4.6 MOTHERBOARD 1. Video board (☛ 3.4.1) 2. Fan case (☛ 3.4.5) 3. Cables (" x4): • [A]: 4-pin power connector from J1 • [B]: 20-pin power connector from J18 • [C]: Fan cable from FAN2 •...

  • Page 36: Memory - 512 Mb Dimm

    20 March, 2006 UNIT REMOVAL 3.4.7 MEMORY - 512 MB DIMM 1. Push outward on the levers [A-1], [A-2] on each side of the DIMM. 2. Slide the DIMM [B] straight out of the socket. Notes for Re-assembling: [A-1] • Always attach the DIMM [D] to the DIMM1 socket (closer to the CPU unit).
  • Page 37 UNIT REMOVAL 20 March, 2006 Cooling assembly removal procedure: [B-1] [B-2] 1. Remove the CPU fan cable [A] from the motherboard FAN1 (" x 1). 2. Open the clip levers [B-1] [B-2] by lifting them up. 3. Insert a flathead screwdriver between fan shroud and clip frame [C].

  • Page 38: Lithium Battery

    20 March, 2006 UNIT REMOVAL 3.4.9 LITHIUM BATTERY CAUTION There is danger of explosion if the battery is replaced with the incorrect type. Replace with only with the same lithium battery supplied as a spare part. Discard the used motherboard battery in accordance with the manufacturer’s instructions and local regulations.

  • Page 40: Software Maintenance

    • Clear Server: Deletes all queued print jobs from the E-7000 • Factory Default: Restores the E-7000 to the factory defaults • System Software Reinstallation The following table shows whether the current data on the E-7000 will remain or be deleted when each of these is used. “Clear System Software “Factory Default”...

  • Page 41: Clearing The Queued Print Jobs In The E-7000

    7000 – jobs in the E-7000 Print, Hold, and Printed queues. Clear Server also clears all jobs archived on the E-7000 hard disk, the index of archived jobs, and finally, all Fiery FreeForm masters and the index of Fiery FreeForm masters.

  • Page 42: Restoring The E-7000 To Factory Defaults

    If a unique administrator password is already set for the E-7000, but the site administrator does not remember the password, re-install the system software from the CD (or from USB flash drive).

  • Page 43: System Software Installation Procedure

    There are two ways to install/reinstall system software on the E-7000. a) Installing system software over the network port. Connect a PC to the E-7000 directly, or through a hub using a network cable. Install the system software from the System Software CD.

  • Page 44: Installing System Software Over The Network Port

    1. Print the Configuration Page. Then perform the Shut Down procedure from the copier operation panel (☛ 2.1.3) 2. When the E-7000 power is down (that is when the diagnostic LEDs are off), turn the main switch of the E-7000 to OFF.
  • Page 45 9. At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to the Confirmation screen. 10. Set the E-7000 service switches to the service mode position: ON. NOTE: The illustration shown on the PC screen, from the software, is incorrect.
  • Page 46 NOTE: 1) After you select a language, you cannot change the language unless you do “Factory Defaults (☛ 4.3)” or re-install the system software. 2) The default settings for the E-7000 depend on the language selection as follows: Selected Language & Market Region English –...

  • Page 47: Installing System Software Using A Usb Flash Drive

    • System Software CD • USB Flash Tools CD • A 1GB-size USB Flash drive. These USB flash drives can be used with the E-7000. • SanDisk Mini Cruzer 1G • Lexar JumpDrive Secure USB Flash 1G • PNY USB Pen Drive •...
  • Page 48 1. Print the Configuration Page. Then perform the Shut Down procedure from the copier operation panel (☛ 2.1.3) 2. When the E-7000 power is down (that is when the diagnostic LEDs are off), turn the main switch of the E-7000 to off.

  • Page 49: Patch Installation Procedure

    NOTE: 1) After you select a language, you cannot change the language unless you do “Factory Defaults (☛ 4.3)” or re-install the system software. 2) The default settings for the E-7000 depend on the language selection as follows: Selected Language & Market Region English –...

  • Page 50: Troubleshooting

    4. Verify that the E-7000 and connection with the copier has no problem by printing test pages. (☛ 2.3) 5. If the E-7000 can boot, check if the diagnostic LEDs on the backside of E-7000 stop on a particular diagnostic code. (☛ 5.2) 6.

  • Page 51: Led Diagnostic Codes

    LED DIAGNOSTIC CODES 20 March, 2006 5.2 LED DIAGNOSTIC CODES During startup, the EB-7000 advances through a standard diagnostic sequence. Each diagnostic code flashes rapidly on the LED display during this sequence until the EB-7000 reaches the Idle condition. In the Idle condition, the LED display shows the 00 code.
  • Page 52 20 March, 2006 LED DIAGNOSTIC CODES Suggested action LED diagnostic Possible cause (Try in the listed order. If the problem code persists, try the next one.) One of the following: Motherboard 1. Turn the copier power OFF/ON. defective 2. Check all cables and connections again.
  • Page 53 LED DIAGNOSTIC CODES 20 March, 2006 Suggested action LED diagnostic Possible cause (Try in the listed order. If the problem code persists, try the next one.) One of the following: Possibly one of the 1. Turn the copier power OFF/ON. following: 2.
  • Page 54 20 March, 2006 LED DIAGNOSTIC CODES Suggested action LED diagnostic Possible cause (Try in the listed order. If the problem code persists, try the next one.) Possibly one of the 1. Make sure the EB-7000 service following: switches are set to Normal mode •...

  • Page 55: Errors And Suggested Actions

    5.3 ERRORS AND SUGGESTED ACTIONS The most common causes of hardware problems are loose connections. Before you decide to replace any parts of E-7000, make sure that the parts and connectors are correctly and firmly installed. (☛ 3) 5.3.1 START-UP PROBLEMS...
  • Page 56 Suggested Action The E-7000 power can Motherboard / Memory / Disconnect the AC power cord to the be turned on, but will CPU is incorrectly E-7000 and check the following not continue to boot- installed. items: Memory: (☛3.4.7) CPU: (☛ 3.4.8) •...

  • Page 57: System Problems

    • Motherboard defective. system time and date. an old date (factory (☛ 3.4.9) default date) after you • Replace the motherboard. turn on the E-7000. (☛ 3.4.6) Or, the time and date settings that appear on the configuration sheet are sometimes earlier or later than the actual time and date.

  • Page 58: System Software Installation

    (☛ 3.4.6) • Replace the CPU. (☛ 3.4.8) • Retry the installation with a different USB flash drive. • USB defective or not • Turn off the E-7000 power and System software installation: correctly connected. reconnect the flash drive. Then •...

  • Page 59: Network Problems

    Page shows an error server. DHCP is setup. on the “IP Address” enabled by default on • If no LED is lit on the E-7000’s line under “Network the E-7000, but the network port, check the cable Setup”. customer’s network is connection to the E-7000 and the not using DHCP.

  • Page 60: Printing Problems

    • Check that the copier operates correctly. (Check if you can make hard copies without any problem) • Loose cable connection. • Make sure the E-7000 power • Interface cable switch is in the “ON” position. defective. • Turn the copier power OFF/ON.
  • Page 61 • PostScript error • Make sure ‘Print to PostScript on the list of printers on Error’ in Setup is set to Yes. Check the customer’s for error messages on the E-7000 workstation, but certain output. jobs do not print. • Application problem •...
  • Page 62 20 March, 2006 ERRORS AND SUGGESTED ACTIONS Symptom Possible Cause Suggested Action • Out of calibration or • Start ColorWise Pro Tools from a calibration client computer and click the information/curves on Calibratior icon. Then click Restore the active partition are Device in the calibrator window.
  • Page 63 • Loose cable connection • Check the copier interface cable Pages come out blank, or tinted with green or between the E-7000 and the connection at the E-7000 some other color. and the copier. and the copier. • Turn the copier power OFF/ON.
  • Page 64 20 March, 2006 ERRORS AND SUGGESTED ACTIONS If the customer can print the Configuration Page from the copier operation panel but cannot print a job from a computer on the network, ask the network administrator to do the following: • Check all components of the network, including cables, connectors, network adapter boards, and network drivers.

  • Page 65: Testing The Voltage Supplies

    TESTING THE VOLTAGE SUPPLIES 20 March, 2006 5.4 TESTING THE VOLTAGE SUPPLIES To check if the power supply is working, use a multimeter at the following locations on the power supply unit. Test the voltages on the ends of the connectors coming from the power supply unit. The following table lists the power connectors.

  • Page 66: Detailed Section Descriptions

    20 March, 2006 BLOCK DIAGRAM AND FUNCTIONS 6 DETAILED SECTION DESCRIPTIONS 6.1 BLOCK DIAGRAM AND FUNCTIONS N ETW O R KED PRINT C O M P U TER S ENGINE P R I N T P O W ER P O W ER SU P P LY EN G I N E SW I TC H H D D...
  • Page 67 BLOCK DIAGRAM AND FUNCTIONS 20 March, 2006 Networking Cable requirements: • 10BaseT (Ethernet): Unshielded Twisted Pair (UTP), Category 3 or higher • 100BaseTX (Fast Ethernet): UTP, Category 5 or higher (4-pair/8-wire, short length) • 1000BaseT (Gigabit Ethernet): UTP, Category 5e or higher (4-pair/8-wire, short- length) NOTE: If the print engine is 230V, use a shielded network cable.

  • Page 68: Print Data Processing

    20 March, 2006 PRINT DATA PROCESSING 6.2 PRINT DATA PROCESSING 6.2.1 FLOW CHART IO / P rin t/ IO / P rin t/ V ide o V ide o IO / P rin t/ IO / P rin t/ V ide o V ide o D rive rs D rive rs...
  • Page 69 PRINT DATA PROCESSING 20 March, 2006 But, for the 2 and subsequent prints, printing can continue at full speed without stopping, because the ripped data is already on the hard disk. Because of this, multi-copy mode is faster than a sequence of single-copy jobs.

  • Page 70: Specifications

    20 March, 2006 GENERAL SPECIFICATIONS 7 SPECIFICATIONS 7.1 GENERAL SPECIFICATIONS Configuration: External Type Printer Controller Unit Motherboard: CPU: Intel Celeron 2GHz Network Interface: RJ-45 Network port (1000-BaseT/100-BaseTX/10-BaseT) Memory: 512MB (standard and max.) 184 pin SDRAM: PC2100 DDR HDD: Internal HDD: 40GB Operating System: Linux Network Protocols:...
  • Page 71 GENERAL SPECIFICATIONS 20 March, 2006 Media Type: See the table on the following pages. Power Consumption: Maximum 100 W Noise Emission: Sound Power Level : Less than 51db(A) (Sound Power Level) Sound Pressure Level: Less than 39db(A) Dimensions (W x D x H): 124.3 x 344.5 x 294.6, 4.9"...

  • Page 72: Supported Paper Sizes

    20 March, 2006 SUPPORTED PAPER SIZES 7.2 SUPPORTED PAPER SIZES Paper Orientation: SEF = Short Edge Feed, LEF=Long Edge Feed Tandem Tray Tray2 / Tray3 Bypass Direction Paper Size Europe Europe Common Europe 297 x 420 (Y)T (Y)T 257 x 364 (Y)T (Y)T (Y)L...

  • Page 73: Supported Media Types

    SUPPORTED MEDIA TYPES 20 March, 2006 7.3 SUPPORTED MEDIA TYPES Media Type Setting Tray1 Tray2, 3 Bypass None Thin (Plain) Normal Thick1 Thick2 Recycled Thin Normal Thick1 Thick2 Special Thin Normal Thick1 Thick2 Color1 Thin Normal Thick1 Thick2 Color2 Thin Normal Thick1 Thick2...
  • Page 74 20 March, 2006 SUPPORTED MEDIA TYPES Media Type Setting Tray1 Tray2, 3 Bypass Translucent Thin Normal Thick1 Thick2 Transparency (OHP) Remarks: Available media types are marked as “X”.

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