Ricoh Interactive Whiteboard Controller Type 2 Operating Instructions Manual
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Ricoh Interactive Whiteboard Controller Type 2 Operating Instructions Manual

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Operating Instructions
Controller Features
For safe and correct use, be sure to read the Safety Information in Read
This First before using the machine.

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Summary of Contents for Ricoh Interactive Whiteboard Controller Type 2

  • Page 1 Operating Instructions Controller Features For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Introduction................................. 8 Administrator Password..........................8 How to Read This Manual..........................9 Symbols................................9 Disclaimer................................9 Notes................................9 Terminology..............................11 1. Overview Things You Can Do with Interactive Whiteboard..................13 How to Use the Welcome Screen........................18 Screen Configuration............................19 Screen Display Modes............................ 21 Icons Displayed on the Interactive Whiteboard....................
  • Page 4 Connecting a Video Conferencing Device to the Machine............... 102 Sharing the Whiteboard Screen in a Video Conference............... 104 Using a Projector to Project a Screen......................106 4. Connecting to a Video Conference Using the RICOH UCS Function........................109 Installation Requirements.......................... 110 Preparing for Use............................112 Holding a Meeting............................ 114 What you can do during a meeting......................115...
  • Page 5 Using IWB Remote Desktop Software......................134 Starting IWB Remote Desktop Software....................134 Using the Machine to Perform Operations on a Computer Screen............134 Uninstalling IWB Remote Desktop Software....................138 Uninstalling the Software from Windows Operating Systems...............138 Uninstalling the Software from Mac Operating Systems............... 138 7.
  • Page 6 Managing a Remote Contact List......................... 178 Creating a Remote Contact List........................ 178 Adding a Remote Contact List........................180 Exporting a Remote Contact List.......................181 Managing an Email Address Book......................182 Creating an Email Address Book......................182 Adding an Email Address Book....................... 184 Exporting an Email Address Book......................185 Managing a Shared Folder List........................
  • Page 7 Error Messages Related to Temporarily Saved Files................260 Error Messages Related to the RICOH UCS Function................261 Error Messages Related to the Authentication Function Using RICOH Streamline NX....... 263 Error Messages Related to the System....................267 Error Messages Related to Configuration Settings................. 268 Error Messages Related to Web Page....................
  • Page 8 When Displaying an Image........................286 When Playing Sound from the Speaker....................288 When Using the System as a Whiteboard....................288 When Using the System as a Monitor..................... 291 While Using Remote Whiteboard......................292 When Using a USB Flash Memory Device..................... 292 When Accessing the Web Page......................
  • Page 9 Disabling an Unnecessary Speaker......................314 Adjusting the Display.............................315 List of Video Input Signals Supported by the Machine................316 Specifications..............................321 RICOH Interactive Whiteboard Controller Type 2.................321 RICOH Interactive Whiteboard D5520....................323 RICOH Interactive Whiteboard D6500....................324 RICOH Interactive Whiteboard D6510....................326 RICOH Interactive Whiteboard D7500....................328 RICOH Interactive Whiteboard D8400....................330...

  • Page 10: Introduction

    Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Administrator Password The configuration screen for the administrator password appears when the machine's power is turned on for the first time or the machine's settings are restored to the factory defaults.

  • Page 11: How To Read This Manual

    Two kinds of size notation are employed in this manual. Unless specifically mentioned in this manual, there are no differences between following models: • RICOH Interactive Whiteboard D3210 and RICOH Interactive Whiteboard D3210BK • RICOH Interactive Whiteboard D5520 and RICOH Interactive Whiteboard D5520BK...
  • Page 12 • RICOH Interactive Whiteboard D6510 and RICOH Interactive Whiteboard D6510BK • RICOH Interactive Whiteboard D7500 and RICOH Interactive Whiteboard D7500BK • RICOH Interactive Whiteboard D8600 and RICOH Interactive Whiteboard D8600BK This manual uses screen samples that are not rotated by 90 or 180 degrees, unless specifically mentioned.

  • Page 13: Terminology

    All features of the whiteboard can be used when interactive pen is used. You cannot enter strokes with multiple interactive pens simultaneously. Note that an interactive pen works the same as a touch pen if you are using RICOH Interactive Whiteboard D3210/D8600.

  • Page 15: Overview

    1. Overview This chapter provides an overview of the whiteboard function of RICOH Interactive Whiteboard products. It also explains how to view the screen. Things You Can Do with Interactive Whiteboard You can use the Interactive Whiteboard in a variety of ways to fit your needs.
  • Page 16 (RICOH UCS screen sharing). You also can use a projector to project the screen of the machine. See page 102 "Connecting a Video Conferencing Device to the Machine".
  • Page 17 Things You Can Do with Interactive Whiteboard Connect to a video conference You can use RICOH UCS-based video conferencing to hold a meeting by connecting an external USB camera, microphone, and speaker to the machine. See page 109 "Connecting to a Video Conference".
  • Page 18 1. Overview Display the screen of a computer connected via a network You can use IWB Remote Desktop Software to display the screen of a computer connected via a network. You can also operate the computer from the machine. See page 134 "Using IWB Remote Desktop Software".
  • Page 19 Things You Can Do with Interactive Whiteboard • Before using this machine, configure the time, date, network, and other settings. For details about these settings, see Opening Administrator Settings.

  • Page 20: How To Use The Welcome Screen

    1. Overview How to Use the Welcome Screen Depending on the settings, the Welcome Screen may appear when the machine power is turned on or the machine exits the standby mode. The icons of the machine's representative functions are displayed on the Welcome Screen.

  • Page 21: Screen Configuration

    Screen Configuration Screen Configuration ECR020 1. Information display area This area displays the following information: • Date and time This area displays the current date and time. The date and time can be changed in Administrator Settings. For details about how to change the date and time, see page 172 "Setting the Date and Time".
  • Page 22 , the Show and Hide icons. 4. Floating toolbar The floating toolbar is displayed only when the RICOH UCS function is enabled. For details about the RICOH UCS function, see page 109 "Using the RICOH UCS Function". You can change the position of the floating toolbar.

  • Page 23: Screen Display Modes

    The connection to the meeting is maintained even after you switch to whiteboard mode. • When the RICOH UCS function is used for a meeting, a mark indicating a meeting is in progress appears on the icon for the mode that is displayed.

  • Page 24: Icons Displayed On The Interactive Whiteboard

    1. Overview Icons Displayed on the Interactive Whiteboard Main operation panel Icon Description • This icon is used to: • host a remote whiteboard session Share • participate in the hosted remote whiteboard session • The number of antenna bars that are displayed when connecting from a remote whiteboard may change depending on the communication status of the network.
  • Page 25 Icons Displayed on the Interactive Whiteboard Icon Description • Used to draw strokes, text, or figures, or enter a stamp. • This icon appears when handwritten entry mode is selected from the pen submenu. • Used to change the colors and thickness of the drawing. Handwritten Entry Mode •...
  • Page 26 1. Overview Icon Description • This icon appears when stamp entry mode is selected from the pen submenu. • Used to select and enter a stamp. Stamp Entry Mode • The color of the icon changes according to the selected color. Also, the shape of the selected stamp is displayed.
  • Page 27 • See page 53 "Changing the display magnification with the pen". • Rotates the screen by 180 degrees. • This icon appears when using RICOH Interactive Whiteboard D3210 and [Use Placed Flat] is specified for [Main Unit Setup Method] in the System Screen Rotate Settings.
  • Page 28 1. Overview Icon Description • Captures an entire screen or an entire image from the connected device. • This icon appears when an image from any of the external input terminals Capture Full is being displayed. Screen • See page 99 "Connecting a Computer or Tablet to the Machine". •...
  • Page 29 Icons Displayed on the Interactive Whiteboard Icon Description • Used to load a file. • Used to save pages. Import and Save • Used to add a template as a new page. • Used to send pages by e-mail. • Used to print pages. •...
  • Page 30 1. Overview 2. Insert Page icon Adds a new page before the currently selected page. For details, see page 56 "Adding a new page". 3. Page Copy icon Adds a page by making a copy of the page selected in the page list. For details, see page 57 "Copying a page".

  • Page 31: Operating The Screen

    Operating the Screen Operating the Screen You can use the pen or your fingers or palm to operate the screen. To select an icon or button, touch the item you want to use with the pen nib or your finger. To execute the function of an icon on the desktop, touch the same spot twice quickly with the pen nib or your finger.
  • Page 32 1. Overview • You cannot perform operations such as scaling, moving, or using the marker with your fingers drawing on the screen with interactive pen, touch pen, or your fingers. • While you are operating the screen with your fingers to scale or move an object, the touch may not be recognized accurately when the distance between your fingers touching the screen is too narrow.

  • Page 33: Inserting A Usb Flash Memory Device

    Inserting a USB Flash Memory Device Inserting a USB Flash Memory Device You can save the pages, log files and various settings that are created or specified on the machine to a USB flash memory device. To use this feature, attach a USB flash memory device to the machine using the following procedure.
  • Page 34 1. Overview...

  • Page 35: Using A Whiteboard

    2. Using a Whiteboard This chapter explains the basic operations such as writing text or drawing figures on the display, operations of pages, and how to save displayed on the screen. Basic Operations You can use the electronic pen, touch pen, or your fingers or palm to perform the following operations: Operation by the Interactive Pen, Touch Pen, or Your Fingers •...

  • Page 36: Writing On The Screen

    2. Using a Whiteboard • You cannot enter strokes with multiple interactive pens simultaneously. • When using the machine without the interactive pen, use the touch pen or your fingers to operate the marker, select the menu, manage dialog boxes, and operate the applications on the desktop. •...
  • Page 37 Basic Operations 2. Line colors (semi-transparent) Selects the color of drawn lines from the semi-transparent colors. You cannot select line colors in marker entry mode. 3. Thickness of the line Selects the thickness of the drawn lines. You cannot select line thicknesses in marker entry mode or stamp entry mode.
  • Page 38 2. Using a Whiteboard • The maximum size of partly captured images is 30 MB. • The maximum size of custom stamps is 30 MB. Writing in marker entry mode A marker is a semi-transparent, thick line drawn with your finger or touch pen. The drawn marker disappears in a few seconds after it is drawn.
  • Page 39 Basic Operations • You cannot draw markers while a compatible mode is enabled for a remote whiteboard session. • You cannot save, send by e-mail, or print markers. • When you are using an application that is linked to the whiteboard and you switch the mode to the marker entry mode with the mouse, the marker starts writing from where you press with the mouse button until you release it.
  • Page 40 2. Using a Whiteboard Horizontal and vertical lines, circles, and rectangles are also recognized and corrected automatically. Touch , the Fair Copy Entry mode icon. Select the color, size, and language of the characters to be entered. A guideline that corresponds to the selected character size is displayed. Write characters with the pen in the squares on the guideline.

  • Page 41: Deleting Strokes

    Basic Operations Touch the screen surface with the pen nib, and move the pen while keeping the pen on the screen surface. A line or arrow that connects the start and end points is drawn. • You cannot draw a line that is less than 10 mm in length. Writing in stamp entry mode Select and write a figure or stamp you want to use from the list.
  • Page 42 2. Using a Whiteboard Deleting individual strokes Deleting using the pen bottom Move the pen bottom across a stroke to erase it. CUE191 • This operation can be performed only when the interactive pen is used. Deleting using the pen nib Touch , the Select and Delete icon, and then touch , the Delete icon.
  • Page 43 Basic Operations Move the pen nib across a stroke to erase it. CUE192 Deleting a portion of a stroke Touch , the Select and Delete icon, and then touch , the Partially Delete icon. You can also touch , the Partially Delete icon, on the menu that appears when you touch and hold down the whiteboard screen.
  • Page 44 2. Using a Whiteboard Move the pen over the stroke. DAB030 Only the portions of the stroke touched by the pen nib are deleted. The thickness of the deleted portions is equal to the one selected by , the Pen icon. •...
  • Page 45 Basic Operations ECR014 Enclose a stroke with the pen nib to select the stroke. You can select a single stroke by touching it. DAB031 Touch anywhere in the selected area with the pen bottom or touch , the Select/Delete icon with the pen nib, and then touch [Delete].
  • Page 46 2. Using a Whiteboard ECR015 • Operations by the pen bottom is possible only when the interactive pen is used. Deleting all strokes You can erase all strokes on the screen. Touch , the Select and Delete icon. Touch [Erase All]. You can also touch [Erase All] on the menu that appears when you touch and hold down the whiteboard screen.
  • Page 47 Basic Operations Use the palm of your hand or the tips of your fingers as appropriate, depending on what area of a whiteboard entry you want to delete. In palm deletion mode, either a large or small icon is displayed, depending on the area of your contact on the screen with your hand or fingers.

  • Page 48: Enlarging, Reducing, Or Moving The Strokes

    • On the RICOH Interactive Whiteboard D6500/D8400, a message prompting you to update the firmware of the touch sensor may appear. If the message appears, follow the message to update the firmware.
  • Page 49 Basic Operations ECR014 Enclose a stroke with the pen nib to select the stroke. You can select a single stroke by touching it. CUE062 Touch [Select All] to select all strokes on the page. Enlarging or reducing strokes Place the pen nib on the corner or the center of a side, and then drag the pen nib so that the stroke can be enlarged or reduced to the size you want.

  • Page 50: Cutting, Copying, Or Pasting Strokes

    2. Using a Whiteboard CUE064 Moving strokes Drag the selected stroke to the area where you want to place the stroke. CUE063 Cutting, Copying, or Pasting Strokes You can select, cut, copy, or paste a stroke already drawn on the screen. Cutting or Copying Strokes Touch , the Select and Delete icon, and check that...
  • Page 51 Basic Operations ECR014 Enclose a stroke with the pen nib to select the stroke you want to cut or copy. You can select a single stroke by touching it. CUE062 Touch [Select All] to select all strokes on the page. Touch , the Select and Delete icon, and then touch [Cut] or...

  • Page 52: Changing Colors Of Strokes

    2. Using a Whiteboard Touch [Paste]. The cut or copied content is pasted. Also, dragging the pasted stroke continuously, you can move it. You can also touch [Paste] on the menu that appears when you touch and hold down the whiteboard screen.

  • Page 53: Changing The Display Magnification/Moving The Display Area

    Basic Operations ECR014 Enclose a stroke with the pen nib to select the stroke you want to change colors. You can select a single stroke by touching it. CUE062 Touch [Select All] to select all strokes on the page. Touch , the Pull-Down icon, in the selected area, and then touch , the Change Color icon.
  • Page 54 2. Using a Whiteboard • When hosting or participating in a remote whiteboard session, the result of the operation you perform is applied to all the devices. Changing the display magnification using your fingers When you change the display magnification or move the display area with your fingers, a zoom navigator appears in the top center of the screen.
  • Page 55 Basic Operations • This operation cannot be performed when [Handwritten Entry with Multiple Touch Pens (Cannot operate whiteboard using fingers)] on the Detailed Settings screen of the whiteboard is selected. Moving a displayed area Touch the screen with two fingers, and while maintaining the same distance between them, move them up or down, or left or right.

  • Page 56: Undoing Operations

    2. Using a Whiteboard To move the display area, touch and press down on the display area with the pen nib. While pressing down with the pen, drag it across the area. 600% 500% 400% 600% 500% 400% 300% 200% 100% 300% 200%...

  • Page 57: Rotating The Screen

    Basic Operations Rotating the Screen You can use this function if you are using RICOH Interactive Whiteboard D3210. Rotating the Screen by 180 degrees Select [Use Placed Flat] for [Main Unit Setup Method] under [System Settings] in Administrator Settings. , the Screen Rotate icon appears.

  • Page 58: Operating A Page

    2. Using a Whiteboard Operating a Page This section explains the operation of a page such as adding or deleting a page. Adding a Page You can also add or copy a page from the page list screen. Adding a new page On the page list, touch the thumbnail of the page that is right before the location where you want to add a page.

  • Page 59: Adding A Template

    Operating a Page A new blank page is created at the end of the captured pages list. The added page appears on the screen. Copying a page On the page list, touch the thumbnail of the page that you want to copy. The captured page operation panel appears.
  • Page 60 From the list of template images, select the template that you want to add. 6 template screens have been imported in advance. When using RICOH Interactive Whiteboard D3210, 6 horizontal template screens and 7 vertical template screens have been imported in advance.

  • Page 61: Deleting A Page

    Operating a Page Deleting a Page You can also delete a page from the page list screen. On the page list, touch the thumbnail of the page that you want to delete. The captured page operation panel appears. Touch , the Page Delete icon. DHG026 Touch [Delete].

  • Page 62: Operating A Page From The Page List Screen

    2. Using a Whiteboard When the page side comes into view, release your fingers from the screen. DMT566 • This operation cannot be performed when [Handwritten Entry with Multiple Touch Pens (Cannot operate whiteboard using fingers)] on the Detailed Settings screen of the whiteboard is selected. Operating a Page from the Page List Screen You can perform the following operations using the page list screen that is displayed by touching , the...
  • Page 63 Operating a Page Touch the icon of the function you want to use. • , the Add Page icon A new blank page is created behind the emphasized page, and the newly created page is displayed. • , the Page Copy icon A copy of the selected page is added immediately after the emphasized page.
  • Page 64 2. Using a Whiteboard Touch [Delete]. Touch [Delete] in the message that appears. The selected page is deleted. Saving a page On the page list screen, touch the checkbox on the thumbnail of the page that you want to save. The checkbox of the selected page is selected.

  • Page 65: Operating A File

    Operating a File Operating a File This section explains how to save or print written text and drawn figures on the display or captured screens. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 66 2. Using a Whiteboard Touch [Save File]. DTW492 Specify the folder in which you want to save a file on the displayed screen. DWJ053 • Select “USB Memory” to save the pages in the USB flash memory device attached to the machine.
  • Page 67 Operating a File • When you touch the area indicating the name of the cloud storage service, a sign-in screen appears. If you have already signed in to the service, the home directory of the cloud storage is displayed. • When you touch the , the Move Up One Folder icon, you can move to the folder one level above.

  • Page 68: Saving Pages Temporarily

    Page size 243.84 × 137.16 mm (9.6 × 5.4 inches) When using RICOH Interactive Whiteboard D3210: • When using the whiteboard without its screen rotated: 243.84 × 137.16 mm (9.6 × 5.4 inches) •...
  • Page 69 Operating a File Enter the meeting code. Any number can be specified for the meeting code. The meeting code is used to do the following: • Import a temporarily saved file and resume from the last item of information you wrote •...

  • Page 70: Importing A File

    2. Using a Whiteboard Enter the meeting code. Any number can be specified for the meeting code. The meeting code is used to do the following: • Import a temporarily saved file and resume from the last item of information you wrote •...
  • Page 71 Operating a File PDF file Item Condition File size 100 MB or less PDF version PDF 1.3–1.7 (including PDF/A) Page size Postcards–A0 Document security No security setting *1 A password-protected PDF file cannot be read. Also, a print-prohibited PDF file cannot be read so as to prevent the file from being printed.
  • Page 72 2. Using a Whiteboard Touch [Import File]. DTW475 Select the file that you want to import to the Interactive Whiteboard. DWJ055 • Select “USB Memory” to display the files stored in the USB flash memory device that is attached to the machine.
  • Page 73 100 pages, only the first 100 pages will be imported. • When using RICOH Interactive Whiteboard D3210 with [Main Unit Setup Method] set to [Use Vertically], you can import, but not edit, the following files: •...

  • Page 74: Importing A Temporarily Saved File

    2. Using a Whiteboard • When using RICOH Interactive Whiteboard D3210 with [Main Unit Setup Method] set to [Use Horizontally] or [Use Placed Flat], you can import, but not edit, the following files: • Files saved on a whiteboard whose [Main Unit Setup Method] is set to [Use Vertically] Importing a Temporarily Saved File This section explains how to import a file that is temporarily saved to the Interactive Whiteboard.
  • Page 75 Operating a File Touch [Import File]. DTW475 Touch "Temporary Save Folder". DWJ056...
  • Page 76 2. Using a Whiteboard Enter the meeting code. Touch [OK]. The saved files which correspond to the entered meeting code are listed. Select the file you want to import. You can sort the files by [Save Date], [Number of Pages], [Size], or [Save Limit]. Press the item by which you want to sort or press the [ ] or [ ] buttons displayed on an item.

  • Page 77: Sending Pages By E-Mail

    Operating a File Enter the meeting code. Touch [OK]. The saved files which correspond to the entered meeting code are listed. Select the file you want to import. You can sort the files by [Save Date], [Number of Pages], [Size], or [Save Limit]. Press the item by which you want to sort or press the [ ] or [ ] buttons displayed on an item.
  • Page 78 2. Using a Whiteboard Touch , [Email Sending]. DTW476 To change the file name of a PDF file attached to an email, specify a password to the PDF file, prevent editing of the PDF file from being changed, or reduce the size of the file to be saved, touch [Option Settings for Saved File].
  • Page 79 Operating a File each) using the touch keyboard. When entering the password, you can choose whether to show or hide the password in the password box by touching [Display] or [Hide]. You must specify the [Permissions Password] to specify the [Open Password]. •...

  • Page 80: Specifying Destinations

    2. Using a Whiteboard • Paper size: A4 • To use this function, the multifunction printer must satisfy the following conditions: • Support the Mail to Print function. • Have a configured SMTP server and destination e-mail address. • To use this function, configure the necessary Email Settings in Administrator Settings to allow a file to be sent in parts.
  • Page 81 Operating a File • If the user authentication function is used, the e-mail address of the logged-in user is automatically set as the destination address. If you touch a different user's IC card to the IC card reader, that user's e-mail address is added to the "Destination" list. Select from email address book Select the e-mail address of the destination to which you want to send the pages from [Imported Address Book] tab.
  • Page 82 2. Using a Whiteboard Select from public address book Select the e-mail address of the destination to which you want to send the pages from [Public Address Book] tab. • Touch keyboard appears when you touch , the Search icon or the input box. An incremental search of a destination is performed as you enter characters in the input box.

  • Page 83: Printing

    Operating a File • Even when the necessary settings are specified, the [Public Address Book] tab does not appear if no public address book exists. • Even when the setting to use the public address book is selected, the destination address is not displayed if [Download Public Address Book and Search] in the Network Settings is not selected.
  • Page 84 • If the printer you want to use does not appear in the printer selection screen, download an appropriate printer driver for Whiteboard from the Ricoh website and install it in the machine. To do so, use a USB memory device. For details about how to install a printer driver, see page 204 "Updating the System Using a USB Flash Memory Device".
  • Page 85 Operating a File Touch [Print]. DTW477 A window for specifying the printing conditions appears. Specify the print conditions. • When you select "This Page" in "Print Range", you can print only the displayed page. • When multiple copies are selected, the pages are collated and the specified number of copies is printed.

  • Page 86: Linking With A Smart Device

    Linking with a Smart Device By using RICOH Smart Device Connector, you can connect to the machine from smart devices. To display the files shown on a smart device on the machine or to save the pages displayed on the machine to a smart device, scan the QR code from the machine that is displayed on the smart device.
  • Page 87 Operating a File • When multiple files are sent from the external application, the files are displayed in the order in which they are imported. • The maximum number of pages that can be imported to the machine is 100. If the total number of captured pages and pages in the files to be imported from the smart device exceeds 100, only the first 100 pages are imported.
  • Page 88 2. Using a Whiteboard...

  • Page 89: Connecting Devices

    The following are the input/output terminals on the Capture Board and Controller Unit and their descriptions. For the input/output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D3210. ECR021 1.
  • Page 90 3. Connecting Devices 6. DisplayPort Input DisplayPort 1.1a compliant 7. VGA Input 8. VGA Input Terminal Devices Connection method • Audio Visual device Use this terminal to output the image and sounds being played • External monitor HDMI Output on the whiteboard to an audio- •...
  • Page 91 HDMI Input of the main unit. For the input/ output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D3210. • Computer You cannot display copyright- protected content such as DVD •...
  • Page 92 The following are the input/output terminals on the Capture Board and Controller Unit and their descriptions. For the input/output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D5520/D6510/D7500. DXZ001 1.
  • Page 93 HDMI Input of the main unit. For the input/ output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D5520/ D6510/D7500. • Computer You cannot display copyright- protected content such as DVD •...
  • Page 94 RICOH Interactive Whiteboard D6500/D8400 The following are the input/output terminals on the Capture Board and Controller Unit and their descriptions. For the input/output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D6500/D8400.
  • Page 95 Devices That Can Be Connected to the Machine DXZ003 1. HDMI Input 2. DisplayPort Input DisplayPort 1.1a compliant 3. VGA Input 4. HDMI Output 5. USB Port 6. LAN Port 7. Audio Output 8. VGA Input...
  • Page 96 HDMI Input of the main unit. For the input/ output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D6500/ D8400. • Computer You cannot display copyright- protected content such as DVD •...
  • Page 97 RICOH Interactive Whiteboard D8600 The following are the input/output terminals on the Capture Board and Controller Unit and their descriptions. For the input/output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D8600.
  • Page 98 3. Connecting Devices EAH001 1. VGA Input 2. HDMI Output 3. USB Port 4. LAN Port 5. Audio Output 6. HDMI Input 7. DisplayPort Input DisplayPort 1.1a compliant 8. VGA Input Terminal Devices Connection method • Video conferencing See page 102 "Connecting a device.
  • Page 99 • To display a copyright- protected material, connect to the HDMI Input of the main unit. For the input/ output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D8600.
  • Page 100 HDMI Input 1/2 of the main unit. For the input/ output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D8600. • Computer See page 99 "Connecting a Computer or Tablet to the •...

  • Page 101: Connecting A Computer Or Tablet To The Machine

    Connecting a Computer or Tablet to the Machine Connecting a Computer or Tablet to the Machine You can connect a computer, tablet, or document camera to the machine, and see its screen on the machine. You can also write text or draw figures on the displayed screen using a pen. CUE070 You can capture written text and drawn figures on an externally input image as a "Captured page".
  • Page 102 • Even when using RICOH Interactive Whiteboard D3210 with its screen rotated by 90 degrees, the following images maintain their horizontal length, and are displayed in the center of the...
  • Page 103 Connecting a Computer or Tablet to the Machine • Externally input images • Input images displayed using IWB Remote Desktop Software...

  • Page 104: Connecting A Video Conferencing Device To The Machine

    (RICOH UCS) of this machine. • To hold a video conference by using the RICOH UCS function instead of connecting a video conferencing device to the machine, see page 109 "Using the RICOH UCS Function".
  • Page 105 Connecting a Video Conferencing Device to the Machine DHG037 1. Subwindow display You can operate the machine displaying the images from the video conferencing device on the subwindow located at the upper right of the screen. You can display the image in a subwindow by pressing the [Enter/Input] button on the side or front of the display and selecting "PIP"...

  • Page 106: Sharing The Whiteboard Screen In A Video Conference

    3. Connecting Devices • When you use the RICOH UCS Screen Sharing function, you can receive a screen that is displayed on the following devices or applications. The received screen is displayed on the sub window of the machine. • Whiteboards using the RICOH UCS Screen Sharing function •...
  • Page 107 • When a Whiteboard screen in a Video Conference is shared, the sub-window display cannot be shared. • The RICOH UCS Screen Sharing function cannot be used if the video conferencing device does not support the language specified in the administrator settings of the whiteboard.

  • Page 108: Using A Projector To Project A Screen

    DHG038 • The machine cannot be connected to an analog input terminal such the VGA input of a projector. A Ricoh projector which supports full-HD is recommended for use with the machine. Supported models are as follows: • PJ WX3231N/X3241N •...
  • Page 109 Using a Projector to Project a Screen Project the screen. For details about how to use a projector to project screens, see the manual of the projector.
  • Page 110 3. Connecting Devices...

  • Page 111: Connecting To A Video Conference

    You cannot use this function when using RICOH Interactive Whiteboard D3210 with its screen rotated by 90 degrees. • The RICOH UCS function is only available to RICOH UCS service users. For details about RICOH UCS, consult the distributor where you purchased the machine or your sales representative.

  • Page 112: Installation Requirements

    • Registering a new contact or editing or deleting a contact • When you use the RICOH UCS function, you can receive a screen that is displayed on the following devices or applications. The received screen is displayed on the meeting screen of the machine.
  • Page 113 Using the RICOH UCS Function • Placing an external microphone speaker too close to the air outlet can cause the audio quality to deteriorate. About network environment • A poor network environment can cause delays in video streaming during meetings.

  • Page 114: Preparing For Use

    This section explains the preparations necessary to use the RICOH UCS function. • When using the RICOH UCS function for the first time, be sure to change the password and register your e-mail address in RICOH Unified Communication System Settings.
  • Page 115 For details about how to connect an external device via Bluetooth, see page 233 "Managing Devices Connected via Bluetooth". Switching to RICOH UCS mode You can use the floating toolbar to switch the screen display mode to RICOH UCS mode. For details, see page 19 "Screen Configuration". Specifying the settings Before connecting to a contact to have a meeting, you must first specify the audio and camera settings.

  • Page 116: Holding A Meeting

    4. Connecting to a Video Conference Holding a Meeting Calling a contact DSR003 1. Contact List From this list, select a contact with whom you want to have a meeting. You can select any contact that has a icon. 2. Your own contact information Check your contact name and Contact ID.

  • Page 117: What You Can Do During A Meeting

    Using the RICOH UCS Function Replying to an incoming call When there is an incoming call, an incoming call dialog box is displayed. Check the caller and reply to the call. What you can do during a meeting DSR004 Private Meeting icon This icon is displayed during meetings in which participants are limited.

  • Page 118: Specifying The Settings

    4. Connecting to a Video Conference The video of the other party is displayed in a larger window, while the videos of you and the other contacts appear in smaller windows. • Your video is displayed full screen. • The videos from all the contacts, including you, are displayed in windows of the same size. •...
  • Page 119 Using the RICOH UCS Function Item Description A/V Control • Volume adjustment • Camera Off • Adjusting the camera While looking at your displayed image, adjust the camera's orientation and position. • Echo Cancellation Eliminates the echoes in the sound that may occur during a meeting.
  • Page 120 When this mode is used, the image quality of the meeting screen might deteriorate. General tab Item Description Select Language Select your preferred language. Version You can check the software version of the RICOH UCS function that you are using.
  • Page 121 Send a Report If there is a problem with the machine, send the operation log, system information, and other details about the machine to Ricoh for problem diagnosis. Only send a report when requested to do so by the support desk.
  • Page 122 4. Connecting to a Video Conference...

  • Page 123: Using The Web Page Of The Machine

    Desktop Software". Downloading RICOH Interactive Whiteboard Client After installing RICOH Interactive Whiteboard Client on your Windows PC or Android or iOS smart device, you can participate in a remote whiteboard (remote conference) that is hosted on the whiteboard. RICOH Interactive Whiteboard Client for Windows or Android OS can be downloaded from the menu on the Web page.

  • Page 124: Displaying The Top Page

    5. Using the Web Page of the Machine Restart or shut down the machine You can restart or shut down the machine from the Web page. When there is an applicable Windows updates, you can choose whether to apply it before restarting or shutting down the machine.
  • Page 125 Things You Can Do on the Web Page • Up to 20 web browsers can access the machine at the same time. • You cannot access the Web page when the power of the machine is off. • If the administrator password is not set, you cannot use the whiteboard function. If a machine system that is using version 3.5.X.X or earlier is updated to version 3.6.0.0 while its administrator password is still "admin", you cannot change any settings in [Administrator Settings] unless you first change the administrator password.

  • Page 126: Downloading Temporarily Saved Files

    5. Using the Web Page of the Machine Downloading Temporarily Saved Files • To download a temporarily saved file, the meeting code entered when saving the file is required. For more details about the meeting code, see page 66 "Saving Pages Temporarily". Use your computer to access the Web page for the machine.

  • Page 127: Managing Temporarily Saved Files

    Managing Temporarily Saved Files Managing Temporarily Saved Files Click [Temporarily Saved File Management (for Administrator)] on the top page of the Web page. In the password input field, enter the administrator password. Y420WA8002 Click [OK]. The Temporarily Saved File Management screen appears. Delete or download the necessary files. •...
  • Page 128 5. Using the Web Page of the Machine 2. Number of Temporarily Saved Files Indicates the number of temporarily saved files and the maximum number of files that can be temporarily saved. 3. File List Displays a list of the temporarily saved files.

  • Page 129: Opening Administrator Settings

    Opening Administrator Settings Opening Administrator Settings • If the administrator password is not set, you cannot use the whiteboard function. If a machine system that is using version 3.5.X.X or earlier is updated to version 3.6.0.0 while its administrator password is still "admin", you cannot change any settings in [Administrator Settings] unless you first change the administrator password.

  • Page 130: Restarting Or Shutting Down The Machine From Its Web Page

    5. Using the Web Page of the Machine Restarting or Shutting Down the Machine from Its Web Page You can restart or shut down the machine from its Web page. Therefore, you do not need to physically access the machine when the machine needs to be restarted to reflect changes to settings. The page that is displayed before restarting the machine is restored after the machine is restarted.

  • Page 131: Using The Machine To Perform Operations On A Computer Screen

    6. Using the Machine to Perform Operations on a Computer Screen This chapter explains how to perform operations on a computer screen displayed on the machine using IWB Remote Desktop Software. This section explains operations for Windows 7 and macOS 10.14. IWB Remote Desktop Software Overview After you install IWB Remote Desktop Software on your computer, you can display a computer screen via a wireless LAN.

  • Page 132: Downloading Iwb Remote Desktop Software

    6. Using the Machine to Perform Operations on a Computer Screen Downloading IWB Remote Desktop Software Start your web browser. Enter "http://(machine's IP address or host name)/" in your web browser's URL bar and display the Web page for the machine. Click [Download Software].

  • Page 133: Installing Iwb Remote Desktop Software

    Installing IWB Remote Desktop Software Installing IWB Remote Desktop Software Installing the Software to Windows Operating Systems • To install IWB Remote Desktop Software on a computer, log on as a user with administrator privileges. Operating environment Item Specifications Operating system •...

  • Page 134: Installing The Software To Mac Operating Systems

    6. Using the Machine to Perform Operations on a Computer Screen Click [Next]. The software license agreement appears in the [License Agreement] dialog box. After reading the agreement, click [I accept the terms in the license agreement], and then click [Next].
  • Page 135 Installing IWB Remote Desktop Software Click [Agree]. If you click [Disagree], the installer will end. Specify the installation folder in [Change Install Location...] if you want to change the one that is displayed in the window. Click [Install]. Enter the user name and the password of the administrator account if you are asked to do so, and then click [Install Software].

  • Page 136: Using Iwb Remote Desktop Software

    Starting IWB Remote Desktop Software Starting with Windows Operating System On the [Start] menu of the computer, select [All Programs]. Select [Ricoh], and then click [IWB Remote Desktop Software]. Click [IWB Remote Desktop Software]. Starting with Mac Operating System Open the Finder.
  • Page 137 Using IWB Remote Desktop Software DXZ015 Change the [Image Quality/Speed] setting as required. Select [Quality], [Standard Image Quality], or [Speed], according to the specified quality under the image transfer settings. The default is [Speed]. To give priority to speed over quality, select [Speed].
  • Page 138 6. Using the Machine to Perform Operations on a Computer Screen • Pen nib A left-click or drag operation • Pen bottom A right-click operation When you click the touch keyboard icon, you can enter text using the touch keyboard displayed on the computer.
  • Page 139 Using IWB Remote Desktop Software • You can connect to Whiteboard Version 1.3.X.X from IWB Remote Desktop Software Version 1.5.X.X or later. In such case, the machine operates in "Standard Image Quality" even if the [Image Quality/Speed] setting is specified. •...

  • Page 140: Uninstalling Iwb Remote Desktop Software

    6. Using the Machine to Perform Operations on a Computer Screen Uninstalling IWB Remote Desktop Software Uninstalling the Software from Windows Operating Systems • Log on to the computer as a user with administrator privileges to uninstall the software. On the [Start] menu of the computer, select [Control Panel]. When [View by:] is set to [Category], click [Uninstall a program].

  • Page 141: Using A Remote Whiteboard To Share The Screen

    Settings". For details about how to add your Remote License, see page 174 "Adding or Deleting Your Remote License". • You cannot use this function when using RICOH Interactive Whiteboard D3210 while [Use Vertically] is selected for [Main Unit Setup Method] in System Settings.
  • Page 142 For details about connection patterns for remote whiteboards, see the table below. In addition, photos taken with a terminal (smart device only) on which RICOH Interactive Whiteboard Client is installed or image files and PDF files stored on such a terminal can be uploaded to the machine.
  • Page 143 • Up to 20 whiteboards including the host whiteboard can participate in a remote whiteboard session at the same time. Up to 50 devices in which RICOH Interactive Whiteboard Client is installed can participate in a remote whiteboard session at the same time.

  • Page 144: Opening A Remote Whiteboard Session

    Projector with interactive × functionality Remote Viewer × Web browser RICOH Interactive Whiteboard × Client • : Can participate. • ×: Cannot participate. *1 If a participating whiteboard running system version 1.6.0.0 or later participates in a remote whiteboard session opened in compatible mode or by a machine running system version 1.1 or earlier, a message is...
  • Page 145 Opening a Remote Whiteboard Session Touch [Open]. DHG346 • When a video conferencing device is connected to the machine via USB, a confirmation screen to start screen sharing is displayed upon starting a video conference using the device. Touch the [Start] button to share the image displayed on the machine screen. For details, see page 104 "Sharing the Whiteboard Screen in a Video Conference".

  • Page 146: Opening A Remote Whiteboard Session In Compatible Mode

    7. Using a Remote Whiteboard to Share the Screen • When the "Limit participating whiteboard's functions" check box is selected, the participating whiteboards cannot save files, print pages, or send e-mail during the session. • When the "Open in compatible mode" check box is selected, the remote whiteboard session is opened in compatible mode.
  • Page 147 Opening a Remote Whiteboard Session Touch [Open]. A remote whiteboard session is opened in compatible mode. • You can use , the Share icon, to check the communication status while participating in a remote whiteboard session. For details about the communication status, see page 155 "Checking the Remote Whiteboard Information".

  • Page 148: Closing A Remote Whiteboard Session

    • When a video conferencing device is connected to the machine via USB, touch , the sharing icon, and then touch [RICOH UCS screen sharing will be stopped] to stop sharing the machine's screen. When compatible mode is active, the machine's screen cannot be shared.

  • Page 149: Participating In A Remote Whiteboard Session

    Participating in a Remote Whiteboard Session Participating in a Remote Whiteboard Session This section explains how to participate in a remote whiteboard session. • When you join a remote whiteboard session, all the pages that existed prior to joining the session are deleted and the contents of the host whiteboard are imported.

  • Page 150: Participating From The Interactive Whiteboard

    7. Using a Remote Whiteboard to Share the Screen Participating from the Interactive Whiteboard Touch [Join] of , the Share icon. DHG347 When a message appears, touch [Proceed]. Specify the remote whiteboard session you want to join. For details about how to specify a remote whiteboard session, see page 149 "Specifying the remote whiteboard session to join".
  • Page 151 Participating in a Remote Whiteboard Session • If the page size of a file imported to the host whiteboard is larger than the maximum file size that can be imported by a participating whiteboard, the imported file may not be displayed. Specifying the remote whiteboard session to join The host whiteboard can be specified as follows: •...

  • Page 152: Participating From The Web Browser

    7. Using a Remote Whiteboard to Share the Screen ECR019 1. IP address display field Displays the IP address of a whiteboard location that was entered. 2. [Manual Entry] Touch this icon to display the area where you type in the IP address. Touch this area to type in the IP address.

  • Page 153: Participating From Remote Viewer

    Participating in a Remote Whiteboard Session "Configuring Network Settings". For details about how to add your Remote License, see page 174 "Adding or Deleting Your Remote License". • A remote whiteboard session cannot be viewed from a web browser in the following situations: •...
  • Page 154 7. Using a Remote Whiteboard to Share the Screen Click the [Start] menu on the computer. From [All Programs], select [Ricoh], [Interactive Whiteboard Remote Viewer]. Click [Interactive Whiteboard Remote Viewer]. The Remote Viewer screen appears. Click [Join] from , the Share icon.
  • Page 155 Participating in a Remote Whiteboard Session [Manual Entry] tab • Specify the IP address of the host whiteboard by entering it manually. After entering the address, click [Enter]. A confirmation message about the history appears. If you do not want to keep the entered IP address in the history, click [Cancel].

  • Page 156: Leaving A Remote Whiteboard Session

    7. Using a Remote Whiteboard to Share the Screen Leaving a Remote Whiteboard Session • When you finish using the Interactive Whiteboard, leave the remote whiteboard session, and then turn off the power. Touch , the Share icon. Touch [Close Remote Whiteboard]. XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX DHG355...

  • Page 157: Checking The Remote Whiteboard Information

    Checking the Remote Whiteboard Information Checking the Remote Whiteboard Information When you touch , the Share icon, during a remote whiteboard session, you can check the information of the devices joining the remote whiteboard session. When you touch , the Share icon, the following submenu appears. The submenu indicates the status of the remote whiteboard.
  • Page 158 7. Using a Remote Whiteboard to Share the Screen Normal mode icon/Compatible Communication status Communication speed mode icon Good 512 kbps–1.5 Mbps Antenna 3/ 200 kbps–512 kbps Antenna 2/ Very Low 200 kbps or less Antenna 1/ • On the host whiteboard, the icon indicates the participating whiteboard with the worst communication status.

  • Page 159: Changing The Interactive Whiteboard Settings

    [Handwritten Entry with Touch Pen] is enabled For details, see page 206 "Changing the System Settings". • [Use External Input/Page Switch/Add Page/Image Upload] Specifies whether or not to use RICOH Interactive Whiteboard Client to switch to an external input, switch pages, add a page, or upload an image.
  • Page 160 8. Changing the Interactive Whiteboard Settings • [Handwritten Entry/Deletion/Marker] Specifies whether or not to use the handwritten entry/deletion/marker functions in RICOH Interactive Whiteboard Client. Touch [Close]. • When any of the (Stamp Entry mode) icons other than (Select and Delete) or...

  • Page 161: Displaying The Desktop

    Displaying the Desktop Displaying the Desktop You can open General Settings or Administrator Settings from the desktop. The procedure for displaying the desktop is as follows: Press and hold on , the close icon, with the pen nib until a message appears. Touch [Close].
  • Page 162 8. Changing the Interactive Whiteboard Settings Icon Behavior Reference Displays the touch keyboard. It may take approximately two seconds until the touch keyboard Software Keyboard is displayed.

  • Page 163: Opening General Settings

    Opening General Settings Opening General Settings To perform operations such as checking the system information, open General Settings. Display the desktop. Touch [Settings] two times in quick succession. • When you finish configuring General Settings, touch [Close]. General Settings Icons Touch the icon with the pen nib to activate an icon on General Settings.

  • Page 164: Opening Administrator Settings

    8. Changing the Interactive Whiteboard Settings Opening Administrator Settings Open Administrator Settings to configure machine settings such as network or date and time settings. • If the administrator password is not set, you cannot use the whiteboard function. If a machine system that is using version 3.5.X.X or earlier is updated to version 3.6.0.0 while its administrator password is still "admin", you cannot change any settings in [Administrator Settings] unless you first change the administrator password.
  • Page 165 Opening Administrator Settings • Certain settings for using a network, settings for authentication cannot be configured from Administrator Settings on the machine. To configure such settings, use the Administrator Settings Web page. For details about how to access the Administrator Settings Web page, see page 127 "Opening Administrator Settings".
  • Page 166 8. Changing the Interactive Whiteboard Settings Icons displayed on Items on the Web Behavior this machine page Set Date/Time Sets the date and time displayed at the top of the main operation panel. For details about how to configure the settings, see Set Date/Time page 172 "Setting the Date and Time".
  • Page 167 Opening Administrator Settings Icons displayed on Items on the Web Behavior this machine page Device Settings Exports and then backs up the information set in Management Administrator Settings to a USB flash memory device. For details about how to back up the machine Export Device configuration, see page 237 "Restoring Configuration Settings...
  • Page 168 For details, see page 226 "Managing Certificates". Also, you can specify whether to cooperate with RICOH Smart Integration. *1 You can manage the custom stamp from the machine's Web page only. *2 This item cannot be displayed from the machine's Web page.

  • Page 169: Configuring Network Settings

    Configuring Network Settings Configuring Network Settings You can configure the following settings on the "Network Settings" window in Administrator Settings. When the configuration is complete, the machine automatically restarts. Item Description Initial value Wired Network Settings Opens Wired Network Settings Wireless Network Settings Opens Wireless Network Settings.
  • Page 170 8. Changing the Interactive Whiteboard Settings Item Description Initial value Use Public Address Book Specifies whether or not to use a public address Not selected Function book (Active Directory / LDAP server address). When this check box is selected, enter the following items to access a public address book: •...
  • Page 171 Configuring Network Settings Wired Network Settings Item Description Initial value Network Auto Settings Specify whether or not to configure the Network Selected Settings automatically. If you clear this check box, specify the following settings: • IP Address • Subnet Mask •...
  • Page 172 8. Changing the Interactive Whiteboard Settings Wireless Network Settings Item Description Initial value Connect to Access Point etc. Configures the settings to connect to a network node such as the access point. Touch [Connect to Access Point etc.] to display the list of access points that can be connected.
  • Page 173 Configuring Network Settings Item Description Initial value Network Auto Settings Specify whether or not to configure the Network Selected Settings automatically. If you clear this check box, specify the following settings: • IP Address • Subnet Mask • Default Gateway •...

  • Page 174: Setting The Date And Time

    8. Changing the Interactive Whiteboard Settings Setting the Date and Time You can change the settings of the date and time or the time zone on the "Set Date/Time" window in Administrator Settings.

  • Page 175: Configuring Region And Language Settings

    Configuring Region and Language Settings Configuring Region and Language Settings You can configure the following settings on each tab of "Region and Language" window in Administrator Settings. Touch [Region] or [Language] in the [Region and Language] dialog box to display the following tab or screen.

  • Page 176: Adding Or Deleting Your Remote License

    8. Changing the Interactive Whiteboard Settings Adding or Deleting Your Remote License This section explains how to enable the remote whiteboard session by adding a license code of Remote License, which is an external option. Adding Your Remote License Touch , the Register/Delete License icon, in Administrator Settings.
  • Page 177 Adding or Deleting Your Remote License Touch [OK] in the message that appears. [Open] and [Join] in the remote Whiteboard submenu that appears by touching the Sharing icon are disabled. Touch [OK]. • To register or delete a remote license from the Web page of the whiteboard, click [Register/Delete License] in Administrator Settings.

  • Page 178: Configuring Smtp Server Settings

    8. Changing the Interactive Whiteboard Settings Configuring SMTP Server Settings You can configure the following settings of the SMTP Server on the "Email Settings" window in Administrator Settings. Item Description Initial value Address Enter the address of the SMTP server. You can also enter the host name.

  • Page 179: Settings For Using The Mail To Print Function

    Configuring SMTP Server Settings Settings for Using the Mail to Print Function When using the Mail to Print function, select "Set the max size for attached files", and then specify the maximum file size. The maximum file size set on the machine should be at least 1.4 times smaller than the maximum size of incoming mail sent to the destination device.

  • Page 180: Managing A Remote Contact List

    8. Changing the Interactive Whiteboard Settings Managing a Remote Contact List A contact list contains the names and addresses of the devices using remote whiteboard. After a contact list has been added, you can select a host whiteboard from the list. To add or change a contact list, export the list first, and then make changes and save the list.
  • Page 181 Managing a Remote Contact List • Uppercase letters: A-Z • Lowercase letters: a-z • Numbers: 0-9 • Symbols: - . 4. Group column Enter the group name of the host whiteboard. When you enter a group name, you can sort or filter the rows by group.

  • Page 182: Adding A Remote Contact List

    • Name column: The entry is named "Projector". • Address column: "IK_PROJECTOR" is entered. • Group column: The entry is included in the group "RICOH". 4. Fourth entry (5th row) The host whiteboard with an IP address of "123.45.67.89" is registered.

  • Page 183: Exporting A Remote Contact List

    Managing a Remote Contact List For details about how to connect a USB flash memory device, see page 31 "Inserting a USB Flash Memory Device". Touch , the Added Data Management icon, in Administrator Settings. When adding the contact list from the Web page of the machine, click [Added Data Management] in Administrator Settings.

  • Page 184: Managing An Email Address Book

    8. Changing the Interactive Whiteboard Settings Managing an Email Address Book If an email address book is added, you can select a destination e-mail address from the added email address book when saving and sending pages. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 185 Managing an Email Address Book 4. Group column Enter the group name of the e-mail address. When you enter a group name, you can sort or filter the rows by group. The number of characters must be 255 or less. If you omit the name, a blank entry is added.

  • Page 186: Adding An Email Address Book

    The e-mail address "name3@mail.com" is registered. • Name column: The entry is named "User003". • Address column: "name3@mail.com" is entered. • Group column: The entry is included in the group "RICOH". 4. Fourth entry (5th row) The e-mail address "guest@mail.co.jp" is registered.

  • Page 187: Exporting An Email Address Book

    Managing an Email Address Book Exporting an Email Address Book Insert a USB flash memory device into a USB port. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 31 "Inserting a USB Flash Memory Device".

  • Page 188: Managing A Shared Folder List

    8. Changing the Interactive Whiteboard Settings Managing a Shared Folder List If a shared folder list is added, you can select a shared folder from the added shared folder list when saving pages and importing a file. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 189 Managing a Shared Folder List 2. Name column Enter the name of the shared folder. The name of the shared folder that you enter here is displayed in the folder list. To save pages or import files, specify the name of the shared folder you want to use from the folder list.
  • Page 190 FQDN is a formula that is expressed in the "host name.domain name" format. For example, if the host name is "aaa" and the domain name is "ricoh.co.jp", the FQDN is expressed as "aaa.ricoh.co.jp". To enable access using FQDN, the DNS server must be configured.
  • Page 191 The shared folder "Folder01" on the computer whose host name is "Office_PC" is registered. • Name column: The entry is named "Office_Folder". • Path column: "\\Office-PC.ricoh.co.jp\Folder01" is entered. • User column: "DomainUser@ricoh.co.jp" is entered. • Password column: "password123" is entered.

  • Page 192: Importing A Shared Folder List

    8. Changing the Interactive Whiteboard Settings • Password column: The password of the user "User001" is "abc123". • Readable column: The entry is not listed in the file list. • Writable column: The entry is listed in the file list. 3.

  • Page 193: Exporting A Shared Folder List

    Managing a Shared Folder List Touch , the Added Data Management icon, in Administrator Settings. Touch [Connection Test] in "Shared Folder". The connection test begins. If an error occurs during the connection test, a report will be sent to the USB flash memory device when you touch [Output Report].

  • Page 194: Managing A Template

    When using RICOH Interactive Whiteboard D3210 and [Use Vertically] is selected for [Main Unit Setup Method] in System Settings of the whiteboard, you can only import and export templates for vertical display.
  • Page 195 The maximum size of zip folders is 40 MB. Sample template file list Using a text editor such as Notepad to create a template file list file name display name Image 01.jpg image 01 Image 02.jpg xxxxxx Calendar.png month 01 RICOH.png DVH054...

  • Page 196: Importing A Template

    • Displayed file name column: "month 01" is entered. 4. Fourth entry (5th row) The image file name " RICOH" is registered to the machine and displayed on the screen as " RICOH". • Image file name column: "RICOH" is entered.

  • Page 197: Exporting A Template

    The compressed file uploaded to the machine is downloaded. The 6 preset templates cannot be exported. When using RICOH Interactive Whiteboard D3210, the 6 preset horizontal templates and 7 preset vertical templates cannot be exported. Displaying the Template when the Interactive Whiteboard Starts If you import a template as a default screen for the whiteboard, the template is displayed when the whiteboard starts.
  • Page 198 8. Changing the Interactive Whiteboard Settings • When using RICOH Interactive Whiteboard D3210, the templates that you import are shown in sequence following the whiteboard templates, and the 6 preset horizontal templates or the 7 preset vertical templates. • You can configure the default screen even if no images have been imported as a template. In this case, the initial value of the default screen is the whiteboard screen.

  • Page 199: Managing A Custom Stamp

    Managing a Custom Stamp Managing a Custom Stamp You can import an image file that you want to use as a custom stamp. Also, you can export or delete a custom stamp after it is uploaded. You can use this setting from the Web page only. Importing a Custom Stamp Create a registered image as a custom stamp and save all image files in the same folder.

  • Page 200: Exporting A Custom Stamp

    8. Changing the Interactive Whiteboard Settings • Depending on the version of the whiteboard, the custom stamp may not be displayed properly when you are using the remote whiteboard function to share the screen. Exporting a Custom Stamp Use your computer to access the Web page for the machine. For details about how to access the Web page, see page 122 "Displaying the Top Page".

  • Page 201: Managing A Display Guide For External Input

    Save the image file with the following settings: • File extension: PNG, JPG • Recommended resolution: 1000 × 700 px • Recommended resolution for vertical: 800 × 1024 px (For RICOH Interactive Whiteboard D3210 only) • File size: 20 MB or less Use your computer to access the Web page for the machine.
  • Page 202 8. Changing the Interactive Whiteboard Settings Click [System Settings]. Click [Delete] of "Display Guide for External Input". Click [Delete] in the message that appears. Click [OK] in the message that appears. The display guide for external input is deleted. These settings are reflected after the whiteboard application is restarted.

  • Page 203: Collecting Logs

    Collecting Logs Collecting Logs • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately. • The log that is collected by this function is for troubleshooting purposes only and is not needed under normal conditions.

  • Page 204: Saving The Log To A Usb Flash Memory Device

    • Remote whiteboard participation information • Information about sent e-mail • Print information • User authentication log (if RICOH Streamline NX is used) • Information about what operations have been performed by clicking the menu buttons associated with the application linking function •...
  • Page 205 Collecting Logs You must first configure the network and SMTP server settings to send a log by e-mail. For details about how to configure the Network Settings, see page 167 "Configuring Network Settings". For details about how to configure the SMTP Server Settings, see page 176 "Configuring SMTP Server Settings". Display Administrator Settings, and then touch , the Collect Debug Logs icon.

  • Page 206: Updating Your System

    • You can download the driver for a wide format multifunction printer or inkjet printer from the RICOH website and install on the machine as you download the firmware. For the installation procedure, see the installation guide that is included in the compressed file to be downloaded.

  • Page 207: Updating The System Using A Web Page

    Updating the System Using a Web Page You can update your system by uploading firmware from the Web page. The firmware can be downloaded from the Ricoh website. Save the downloaded firmware to your computer, and then decompress the file.

  • Page 208: Changing The System Settings

    8. Changing the Interactive Whiteboard Settings Changing the System Settings You can configure the following settings on the "System Settings" window in Administrator Settings. Item Description Initial value Whiteboard Location Name To change the name, touch [Change]. Specifies Blank the name of the location where the machine is installed.
  • Page 209 This item is displayed only when using the RICOH Interactive Whiteboard D3210/ D8600. Display Welcome Screen on Specify whether to display the Welcome...
  • Page 210 8. Changing the Interactive Whiteboard Settings Item Description Initial value Show Application Button on Specify the display position of the application Selected the Opposite Side of the Main linking function icon. When [ON] is set for this Operation Panel item, the application linking function icon is displayed on the opposite side of the main operation panel.
  • Page 211 For details about each item, see page 157 "Changing the Detailed Settings". Use RICOH Interactive Specifies whether or not to use the "RICOH Selected Whiteboard Client Function Interactive Whiteboard Client" function to access a remote whiteboard from an iPad, Android tablet, or Windows PC.
  • Page 212 RICOH Smart Device Connector. If you select this, you can upload photos, images, and PDFs from the RICOH Interactive Whiteboard Client. Authenticate with Password Can be set when the connection from external Not selected applications is enabled.
  • Page 213 Changing the System Settings Item Description Initial value Device Management (SNMP) Set this item when you want to use a device SNMP v1/v2 management software. Select [SNMP v1/v2] or [SNMP v3] according to the software you are using. If you enable this item, the following items must be specified: •...
  • Page 214 • Select [Use Vertically] to rotate the screen by 90 degrees. This item appears when using RICOH Interactive Whiteboard D3210. *1 When the machine settings are being configured from the Web page of the machine, this item is displayed as [Background Image Quality].
  • Page 215 Changing the System Settings • Automatic temporary saving is a supplemental feature, and a temporarily stored file may be lost when a forced termination of the machine occurs. To save pages, enter a meeting code for the pages and temporarily save them to the machine, or save them in a shared folder or to a USB flash memory device.

  • Page 216: Changing The Security Settings

    8. Changing the Interactive Whiteboard Settings Changing the Security Settings You can configure the following settings on the Security Settings screen under the administrator settings: • Enable [Allow to Enable TLS 1.0/1.1] only when you are using a server that does not support TLS 1.2.
  • Page 217 Changing the Security Settings Item Description Initial value Invalidate email address Specifies whether or not to disable the record of Not selected history e-mail addresses that are directly entered. Minimum passcode digits Specifies the number of digits (from 4 to 10) to be used as a passcode.
  • Page 218 Display confirmation dialog Specifies whether or not to display a confirmation Selected box before starting RICOH screen to start RICOH UCS screen sharing upon UCS screen sharing starting a video conference when a video conferencing device is connected to the machine via USB.
  • Page 219 Changing the Security Settings *3 When the machine settings are being configured from the Web page of the machine, this item is displayed as [Display confirmation dialog box before starting RICOH UCS P3000/3500 screen sharing].

  • Page 220: Changing User Authentication Settings

    The items that are displayed for the following settings vary depending on the server you specified to use as the authentication server for authenticating users. For details about RICOH Interactive Whiteboard Add-on Service for Office 365, see Administrator's Guide for RICOH Interactive Whiteboard Add-on Service for Office 365.
  • Page 221 Changing User Authentication Settings Item Description Initial value Proxy User Name Enter the login user name for the Active Directory Blank server (up to 256 characters). Password Enter the Password for the Active Directory server Blank (up to 256 characters). Connection Test Performs the connection test for the authentication server.
  • Page 222 Specify which authentication method to use from the following: • Active Directory • LDAP Server • RICOH Streamline NX • Card Authentication Package/Enhanced Locked Print NX • Server Address 1 Specify the address of the LDAP server. Enter the...
  • Page 223 Changing User Authentication Settings Item Description Initial value Search Query Enter the search query (up to 256 characters). Blank Port Number Enter the port number of the LDAP server (an integer from 1 to 65535). The default port number of the LDAP server is 389. Proxy User Name Enter the login user name for the LDAP server (up Blank...
  • Page 224 *1 [Card Authentication Package/Enhanced Locked Print NX] is available only for Japan. Even if you select this method, you cannot use it. *2 This operation can be executed only when the background image has been imported. When using RICOH Streamline NX Item Description...
  • Page 225 Changing User Authentication Settings Item Description Initial value Server Settings (RICOH Specify which version of RICOH Streamline NX is RICOH Streamline NX) used. Streamline NX v2 *2*3 Server Address RICOH Streamline NX v2 Blank Specify the address of the AAM (Authentication and Accounting Manager) server.
  • Page 226 [RICOH Streamline NX v2] in [Server Settings (RICOH Streamline NX)]. RICOH Streamline NX v3 Enter the embedded security connection key that you specified on RICOH Streamline NX, when you selected [RICOH Streamline NX v3] in [Server Settings (RICOH Streamline NX)].
  • Page 227 *1 [Card Authentication Package/Enhanced Locked Print NX] is available only for Japan. Even if you select this method, you cannot use it. *2 This item can be configured if the RICOH Streamline NX-based authentication function is used. *3 The configured value is not changed when [Use User Authentication Function] is not selected.

  • Page 228: Managing Certificates

    • Root certificate This certificate is needed to confirm the validity of the server when the machine is communicating with the authentication server. It is used when RICOH Streamline NX is used for authentication, etc. • Client certificate This certificate is needed to confirm the validity of the machine when the machine is communicating with the authentication server.
  • Page 229 Managing Certificates Enter the corresponding information for the certificate files in the following format: Only one file can be uploaded as the server certificate. certificate1.p12 ****** certificate2.p12 ****** DXZ005 1. Certificate file name column Enter the name of the certificate you want to upload to the machine. Enter the file name with its extension.

  • Page 230: Uploading Certificates

    8. Changing the Interactive Whiteboard Settings 3. Text file (arbitrary file name) 4. The certificate file specified in the text file *1 For the root certificate and client certificate, you can include multiple files. Do not set a password when you zip the folder. Uploading Certificates •...
  • Page 231 Managing Certificates Touch [Export] of "Root Certificate", "Client Certificate", or "Server Certificate". When operating from the Web page of the machine, click [Download]. Touch [OK]. Touch [Close] twice.

  • Page 232: Changing The Print Settings

    Sets the IP address of the printer. You also can enter Blank the host name. RICOH Streamline NX v2 If you are using RICOH Streamline NX-based authentication, enter the SPM (Secure Print Manager) server address of the printer. RICOH Streamline NX v3...
  • Page 233 Priority printer not driver properties screen to reconfigure the driver selected properties. If you are using RICOH Streamline NX-based authentication, you will need to reconfigure your settings appropriately. If the driver properties are configured, the settings become valid when the machine restarts.

  • Page 234: Changing The Video Conference Settings

    Function] check box is selected. Open Account Settings Displays RICOH Unified Communication System Settings. Priority Start Screen If the [Use RICOH UCS Function] check box is Whiteboard selected, select the display screen mode to be applied when the machine is restarted.

  • Page 235: Managing Devices Connected Via Bluetooth

    You can add or delete a device connected via Bluetooth from the Device Management screen in Administrator Settings. • When using RICOH Interactive Whiteboard D5520/D6510, do not connect the supplied Bluetooth receiver to either the display or the Controller Unit because the Controller Unit has a built-in Bluetooth function.

  • Page 236: Optimizing The Driver For The Ic Card Reader

    8. Changing the Interactive Whiteboard Settings Optimizing the Driver for the IC Card Reader If the IC card reader stops responding, optimize the driver. Remove the IC card reader from the machine. Touch , the Device Management icon, in Administrator Settings. Touch [Driver Optimization].

  • Page 237: Managing The Device Settings

    Managing the Device Settings Managing the Device Settings You can export and back up the information set in Administrator Settings. If a problem occurs, you can import the backup file again to return the settings to their previous states. You can also synchronize the settings of multiple whiteboards at remote locations using the setting information of a single whiteboard.

  • Page 238: Performing A Configuration Settings Backup

    8. Changing the Interactive Whiteboard Settings • Use Cloud Storage • Network Settings • Network Auto Settings (Wired Network Settings and Wireless Network Settings) • IP Address (Wired Network Settings and Wireless Network Settings) • Subnet Mask (Wired Network Settings and Wireless Network Settings) •...

  • Page 239: Restoring Configuration Settings

    Managing the Device Settings Touch [OK]. • The exported configuration file is protected by a password. It cannot be extended. Restoring Configuration Settings The configuration settings can be restored using the Web page of the machine or the Administrator Settings of the main unit. When loading the settings from the Web page of the machine, click [Device Settings Management] >...

  • Page 240: Synchronizing Settings On Multiple Whiteboards

    8. Changing the Interactive Whiteboard Settings Select the file that you want to restore from the displayed list and touch [OK]. The restoration will then begin. When the restoration is complete, a message for confirming restart is displayed. Touch [OK]. •...
  • Page 241 Managing the Device Settings Click [Device Settings Management]. Click [Set as Synchronization Source for Device Settings]. Click [Upload] in "Synchronization Destination Management". Select the list of destination whiteboards to be synchronized. Import of the list begins. When the import is complete, a message is displayed. •...
  • Page 242 8. Changing the Interactive Whiteboard Settings • An IP address must consist of four sets of numbers, each set separated by a period (.). The numbers must be decimal numbers between 0 and 255. • The host name must contain 1 to 255 characters. The available characters are as follows: •...
  • Page 243 Managing the Device Settings Exporting a List of Synchronized Whiteboards Open Administrator Settings of the Web page of the machine. • See page 127 "Opening Administrator Settings". Click [Device Settings Management]. Click [Download] in "Synchronization Destination Management", and the save the list. Whether or not the items in Administrator Settings can be synchronized on multiple whiteboards Items in Administrator Settings...
  • Page 244 • × : Cannot be synchronized. *1 [Whiteboard Location Name] and each item in [Cloud Storage Settings] cannot be synchronized. Also, the setting values for [Main Unit Setup Method] cannot be synchronized while using RICOH Interactive Whiteboard D3210. *2 Each item in [Network Auto Settings], [802.1X Authentication Settings], [Connect to Access Point etc.], and [Manually Connect Wireless Network] cannot be synchronized.

  • Page 245: Restoring The Factory Default Settings

    Restoring the Factory Default Settings Restoring the Factory Default Settings You can reset the settings changed in Administrator Settings to the factory default values. In addition, all the entered data and logs are deleted. However, the following settings are retained: •...
  • Page 246 8. Changing the Interactive Whiteboard Settings...

  • Page 247: Troubleshooting

    If the message appears again, contact your service representative. When you are using the RICOH Interactive Whiteboard D3210/ D8600 and [For standby press the power button] is enabled, press and hold the power button to shut down...

  • Page 248: Error Messages Related To Drawing/Editing/Erasing Strokes

    9. Troubleshooting • A bootable device has not been detected. • Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key_ • CMOS Battery Low • CMOS Checksum Bad • Memory Size Decreased •...
  • Page 249 If a Message is Displayed during Operation Message Causes Solutions Cannot perform the • The maximum number • Delete unnecessary partly operation of partly captured captured images. image that can be Reduce the total number of • Delete unnecessary pages entered on a single entries by deleting containing partly captured...

  • Page 250: Error Messages Related To Remote Whiteboard

    9. Troubleshooting Error Messages Related to Remote Whiteboard Message Causes Solutions The version of the host The version of the protocol • Update the system. For details whiteboard and that of the used by the host whiteboard about how to update the system, software differ.
  • Page 251 • An internal error the Interactive Whiteboard. occurred while you were using remote When you are using the RICOH whiteboard. Interactive Whiteboard D3210/ D8600 and [For standby press the power button] is enabled, press and...
  • Page 252 9. Troubleshooting Message Causes Solutions Cannot continue remote • The network cable is Check the network status and open the whiteboard because of a not connected. session again. communication error • The IP address is not For details about how to configure the The following are possible set.

  • Page 253: Error Messages Related To Pdf File Importing/Saving

    If a Message is Displayed during Operation Error Messages Related to PDF File Importing/Saving Message Causes Solutions Cannot add the page(s) The number of pages has Delete unnecessary pages, and then reached the upper limit. import the file again. The number of pages has reached the limit (100 pages).
  • Page 254 9. Troubleshooting Message Causes Solutions Cannot add all of the pages The file is corrupted and a Delete unnecessary pages before file import failure occurred. converting pages to images. An unexpected problem occurred while importing. The file may be corrupted. Check the file and try again.
  • Page 255 If a Message is Displayed during Operation Message Causes Solutions Cannot save the page • The USB flash memory • Delete unnecessary data from the device was USB flash memory device or Try again after checking the disconnected when the connect a USB memory device USB memory mount, the free file was saved.
  • Page 256 9. Troubleshooting Message Causes Solutions Cannot access the shared • The shared folder does • Check the shared folder settings. folder not work correctly. • Make sure that the shared folder The following are possible • The server with the can be accessed from a causes.
  • Page 257 If a Message is Displayed during Operation Message Causes Solutions Cannot access the shared • The shared folder does Make sure that the shared folder can folder not work correctly. be accessed from a computer, and then try to save the data again. Cannot access to the •...
  • Page 258 9. Troubleshooting Message Causes Solutions Change the file name All suffixes from 1 to 100 • Delete files of the specified file are already used. The file name with unnecessary suffixes. Try again after changing the cannot be saved under the file name or deleting the file •...
  • Page 259 If a Message is Displayed during Operation Message Causes Solutions The sender's email address • The sender’s e-mail Specify the correct e-mail address of is incorrect. address is not the sender. specified. Check the sender's email address and try again. •...
  • Page 260 9. Troubleshooting Message Causes Solutions There is no data to send Corresponds to one of the Perform one of the following, and then following: send the e-mail again: Either add a page or make a handwritten entry and then • There is no captured •...
  • Page 261 If a Message is Displayed during Operation Message Causes Solutions Cannot connect to Public • The network settings Check the settings for the network and Address Book Server are incorrect. public address book. The following are the • The settings for the If a user name and password are set in possible causes.

  • Page 262: Error Messages Related To Temporarily Saved Files

    9. Troubleshooting Message Causes Solutions Cannot access the cloud • The sign-in address or • Enter the sign-in address or storage password is incorrect. password again. - The sign-in address is • You are accessing a • When [Automatic Sign-in] under incorrect page that is not directly Administrator Settings is enabled,...

  • Page 263: Error Messages Related To The Ricoh Ucs Function

    • Check that the save period of the code. saved file associated file has not expired. with the specified meeting code. Error Messages Related to the RICOH UCS Function When the machine is in whiteboard mode Message Causes Solutions Cannot login...
  • Page 264 Error has occurred A system error occurred. Switch to RICOH UCS mode and restart the RICOH UCS function. When the machine is in RICOH UCS mode Message Causes Solutions Failed to Login. Please check The entered contact ID or Check that the correct contact ID and User ID and password.

  • Page 265: Error Messages Related To The Authentication Function Using Ricoh Streamline Nx

    An error occurred. This A system error occurred. Switch to whiteboard mode, and then application will be closed. switch back to RICOH UCS mode. Error Messages Related to the Authentication Function Using RICOH Streamline NX Message Causes Solutions Only file sizes up to 20MB The file that you attempted to •...
  • Page 266 9. Troubleshooting Message Causes Solutions Cannot login whiteboard The user (card) information Set the user (card) information [Status] is set to [Off]. to [On]. Cannot login whiteboard • The user (card) Check the expiry date of the user information has (card) information and reset the date if expired.
  • Page 267 If a Message is Displayed during Operation Message Causes Solutions Cannot login whiteboard The login user name is • Check the user information. duplicated on the server or • Delete the account. the external authentication server. Cannot login whiteboard An unexpected error has Restart the machine.
  • Page 268 9. Troubleshooting Message Causes Solutions Cannot change the print user Failed to communicate with Check the network settings and the the server. server settings. Also, check the network status. The following are possible causes: • Cannot access the network. • The network settings are incorrect.

  • Page 269: Error Messages Related To The System

    • When error code "7" is displayed, see "Troubleshooting" under "9. Managing System Operation and Logs", Administrator's Guide of RICOH Streamline NX v3. Error Messages Related to the System Message Causes...

  • Page 270: Error Messages Related To Configuration Settings

    Turn the power off and then standby mode. button again to restart the machine. on again. When you are using the RICOH Interactive Whiteboard D3210/ D8600 and [For standby press the power button] is enabled, press and hold the power button to shut down the machine while the whiteboard screen is displayed.
  • Page 271 If a Message is Displayed during Operation Message Causes Solutions Cannot import because the The file to be imported contains Check that none of the following IP address format is an IP address with an invalid applies: incorrect. format. • The IP address is left blank. Use the correct IP address •...
  • Page 272 9. Troubleshooting Message Causes Solutions Cannot import the contact • The number of items in the Correct the content of the contact list list host whiteboard is file. incorrect. Check the contents of the file. • Each item in the host whiteboard does not meet The last allowed character the required condition.
  • Page 273 If a Message is Displayed during Operation Message Causes Solutions Enter from 1 to 1024 No path column has been Enter from 1 to 1024 characters in characters. specified, or the number of the path column, and then try again. characters in the path column is greater than 1024.
  • Page 274 9. Troubleshooting Message Causes Solutions Cannot export. • The USB flash memory • Format the USB memory device. device is corrupt. Cannot access the USB • Cancel access control on the memory. • Access to the USB flash USB memory device. memory device is Check the USB memory.
  • Page 275 If a Message is Displayed during Operation Message Causes Solutions Cannot import the template • The character code format Create the file in the correct format, of text file is not Unicode and then try again. Check the contents of the little endian.
  • Page 276 9. Troubleshooting Message Causes Solutions Cannot import Certificate The certificate could not be Resolve the cause of the error, and imported due to one of the then try again. The following are the following: possible causes. • The certificate file is - The certificate file is corrupted.
  • Page 277 If a Message is Displayed during Operation Message Causes Solutions Connection has failed Failed to communicate with the Check the network settings and the server. server settings. Also, check the network status. The following are possible causes: • Cannot access the network.

  • Page 278: Error Messages Related To Web Page

    9. Troubleshooting Message Causes Solutions Failed to upload the files • The format of the Check that the list of destination synchronization whiteboards to be synchronized are The following are the destination list is incorrect. created correctly. For details about possible causes.
  • Page 279 If a Message is Displayed during Operation Message Causes Solutions The passcode is not correct. The entered passcode does Enter the passcode displayed on the not match the passcode upper right or left corner of the device displayed on the upper right you are accessing.

  • Page 280: Other Error Messages

    Stop the currently running General Settings, or application, and then start the other Administrator Settings. application. Cannot start RICOH UCS There is a USB connection • Restart the video conferencing screen sharing problem between the video device.
  • Page 281 If a Message is Displayed during Operation Message Causes Solutions Cannot display the image • An error occurred Turn off the main power, and then turn from the external input while using the capture it on again. because of an internal error board.
  • Page 282 9. Troubleshooting Message Causes Solutions Restart the whiteboard Failed to switch the touch Touch [Restart] to restart the input control. whiteboard. Failed to switch the touch input control. The page will be restored after restarting the whiteboard. Try again because the function being performed will be ended.

  • Page 283: Error Massages Related To Iwb Remote Desktop Software

    If a Message is Displayed during Operation Message Causes Solutions Cannot add the destination Failed to communicate with Check the network settings and the the server. server settings. Also, check the network status. The following are possible causes: • Cannot access the network.
  • Page 284 9. Troubleshooting Message Causes Solutions Connect with the web The version of the software is Download the latest version from the browser to the IP address of not the latest one. machine and install it. the whiteboard's main unit, For details about downloading and then click [Download] from installing IWB Remote Desktop [Download Software].
  • Page 285 If a Message is Displayed during Operation Message Causes Solutions Cannot start remote PC The destination device did • Check that the destination device operation not respond for a certain can access the network. period of time. Connection The following are possible •...

  • Page 286: When You Cannot Use The Interactive Whiteboard As You Want

    9. Troubleshooting When You Cannot Use the Interactive Whiteboard As You Want This section explains what to do when the Interactive Whiteboard cannot be operated as you want. • The laser pointer light may be hard to see when it is pointed at the display. For details about the laser pointer, see the user manual for the laser pointer.

  • Page 287: When Using The Interactive Pen

    Problem Causes Solutions The power button is pressed, [For standby press the power When you are using the RICOH but the machine does not button] is enabled. Interactive Whiteboard D3210/ shut down when you are D8600 and [For standby press the...

  • Page 288: When Displaying An Image

    Next, switch on the main power, and then press the power button to restart the machine. When you are using RICOH Interactive Whiteboard D3210/ D8600 and [For standby press the power button] is enabled, press and...
  • Page 289 When the machine shuts down, press the power button again to restart the machine. • When you are using RICOH Interactive Whiteboard D3210/ D8600 and [For standby press the power button] is enabled, press and hold the power button...

  • Page 290: When Playing Sound From The Speaker

    9. Troubleshooting When Playing Sound from the Speaker Problem Causes Solutions There is no sound from the An unnecessary speaker is Disable the unnecessary speaker. See speaker. enabled in [Device page 314 "Disabling an Unnecessary Management]. Speaker". When Using the System as a Whiteboard Problem Causes Solutions...
  • Page 291 When You Cannot Use the Interactive Whiteboard As You Want Problem Causes Solutions A stroke is broken halfway. • The pen nib may not be • When writing, raise the touching the display pen so that the pen nib is correctly.
  • Page 292 9. Troubleshooting Problem Causes Solutions A stroke is suddenly displayed • Something other than the • Keep anything other than in an unintended direction pen is touching the display. the pen from touching the halfway. display. • There is something on the display frame.

  • Page 293: When Using The System As A Monitor

    When You Cannot Use the Interactive Whiteboard As You Want When Using the System as a Monitor Problem Causes Solutions An image from the computer • The cable is not • Reconnect the cable. Secure the is not displayed. connected correctly. VGA cable to the receptacle with screws.

  • Page 294: While Using Remote Whiteboard

    When you are using RICOH Interactive Whiteboard D3210/ D8600 and [For standby press the power button] is enabled, press and hold the power button to shut down the machine while the whiteboard screen is displayed.

  • Page 295: When Accessing The Web Page

    When You Cannot Use the Interactive Whiteboard As You Want When Accessing the Web Page Problem Causes Solutions The web browser refreshes • The memory in the Quit all applications other than the slowly. computer you are using Web browser that you are using for is insufficient.

  • Page 296: When Printing

    9. Troubleshooting Problem Causes Solutions When switching [Enable Redirect information is Restart the web browser or delete the SSL/TLS communication] cached in the web browser. cache. from on to off, the screen For details about how to delete the automatically moves to the cache, see the web browser Help.

  • Page 297: When Using The User Authentication Function

    When You Cannot Use the Interactive Whiteboard As You Want When Using the User Authentication Function Problem Causes Solutions The IC card reader does not • You are using an IC • Do not connect an IC card reader respond. card reader that has to use with the interactive been connected to the...

  • Page 298: When Connecting To A Network Using 802.1X Authentication

    9. Troubleshooting When Connecting to a Network Using 802.1X Authentication Problem Causes Solutions Cannot connect to a wired • No valid credentials • Display the desktop, disconnect network. were entered. the LAN cable, and then connect it again. A screen for entering •...

  • Page 299: When Encrypting The Ssd

    When You Cannot Use the Interactive Whiteboard As You Want When Encrypting the SSD Problem Causes Solutions The encryption status is The Trusted Platform Module Contact your service representative. displayed as "Error" when (TPM), which is used for encrypting or unencrypting encrypting the SSD, is the SSD.

  • Page 300: When Performing A Windows Update

    9. Troubleshooting When Performing a Windows Update Problem Causes Solutions The screen freezes during The interactive whiteboard Quickly press and release the button, the Windows Update. may have failed to do the shown in the diagram, on the controller Windows Update. unit.

  • Page 301: 10. Appendix

    *1 Applying the update program provided by Microsoft's Windows Update function might cause the machine to not operate properly. For this reason, Ricoh's machines are set up to apply any updates 30 days after they are delivered. Before the updates are applied, Ricoh verifies the machine's operations and provides any additional software if necessary.
  • Page 302 10. Appendix For details about how to access the Administrator Settings Web page, see page 127 "Opening Administrator Settings". Applying an update If there is an applicable update, you can install it by clicking [Restart by Applying Windows Update] or [Shutdown after Applying Windows Update] when restarting or shutting down the machine from the machine's Web page.

  • Page 303: Managing The Machine By Using The User Authentication Function

    For details about Authentication Settings, see page 218 "Changing User Authentication Settings". Reconfigure Print Settings To support the RICOH Streamline NX v2 SPM (Secure Print Manager) server or RICOH Streamline NX v3 Delegation server, reconfigure Print Settings, in Administrator Settings on the machine as follows: Select PCL6 Driver for Universal Print, and then open [Print Server Properties].

  • Page 304: Logging In

    10. Appendix Open [Configure TCP/IP Port Monitor]. If [Configure TCP/IP Port Monitor] is not displayed on the window, proceed to the next step. Under [Protocol], select "LPR". Under [LPR Settings], in Queue Name, specify the name of the printer installed on the server.
  • Page 305 Managing the Machine by Using the User Authentication Function When using your IC card Hold your IC card over the card reader. When using the keyboard Press The touch keyboard appears Enter your user name and password, and then touch [Login]. •...

  • Page 306: Logging Out

    • Turn the machine off. • Depending on the settings on RICOH Streamline NX, a screen prompting you to enter your password may appear when you log in using an IC card. If this is the case, enter the password for...

  • Page 307: Using The Crestron Function

    Using the Crestron Function Using the Crestron Function You can connect and control the machine on a network from Crestron system as a Crestron supported device. The following operations can be performed from Crestron system: • Turning the power on and off (Whiteboard enters standby mode when its power is turned off) •...

  • Page 308: Using Remote Viewer

    10. Appendix Using Remote Viewer When you install Remote Viewer to the computer, you can view the contents of a remote whiteboard session opened with Compatible mode or version earlier than 1.3.140.0. To use Remote Viewer, a computer must meet the following environmental requirements: Item Specifications Operating system...

  • Page 309: Installing Remote Viewer On A Computer

    When [View by:] is set to [Category], click [Uninstall a program]. When [View by:] is set to [Large icons] or [Small icons], click [Programs and Features]. Select "RICOH Interactive Whiteboard Remote Viewer Type 1" and click [Uninstall]. Confirm the messages and click [OK].

  • Page 310: Configuring The Remote Viewer Settings

    10. Appendix Click the display magnification. DEC021 To move the display area, click and drag the display area. DAB107 Configuring the Remote Viewer Settings This section explains General Settings of Remote Viewer. The icons displayed in the General Settings screen are as follows: •...

  • Page 311: Creating A Remote Contact List

    In Windows 10, click [All apps] on the [Start] menu. Select [Interactive Whiteboard Remote Viewer] under [Ricoh]. In Windows 10, select [Settings] under [Ricoh], and Remote Viewer starts. In this case, you do not have to proceed to the next step.
  • Page 312 10. Appendix • Uppercase letters: A-Z • Lowercase letters: a-z • Numbers: 0-9 • Symbols: (space) ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ 2.

  • Page 313: Using The Application Linking Function

    • You may not be able to use all the functions and some of the functions you can use may be limited, depending on the application. For applications that we recommend you add, see the Ricoh website or consult your sales representative.

  • Page 314: Maintenance

    10. Appendix Maintenance Cleaning the Display • When performing maintenance on the machine, always disconnect the power cord from the wall outlet. If the display surface or the inside of the display frame of the whiteboard becomes dirty, clean it with a soft dry cloth.

  • Page 315: Making The Machine Recognize The Interactive Pen Again

    Pen Again If the pen does not respond, have the machine recognize the pen again by doing the following. This procedure is for RICOH Interactive Whiteboard Pen Sensor Kit Type 3 and whiteboard models D5520, D6510, and D7500. Connecting the Pen Signal Receiver Again Remove the pen signal receiver from the bracket.

  • Page 316: Disabling An Unnecessary Speaker

    10. Appendix Disabling an Unnecessary Speaker If there is no sound from the speaker, perform following procedures to disable an unnecessary speaker. Touch , the Device Management icon, in Administrator Settings. Touch [Device Management]. Press and hold the speaker icon "USB PnP Sound Device" on the "Playback" tab of "Sound"...

  • Page 317: Adjusting The Display

    Adjusting the Display Adjusting the Display To adjust the display, use the [Menu] button on the side or front to display the menu. For the procedure to adjust the display setting of the main unit, see Operating Instructions of the main unit.

  • Page 318: List Of Video Input Signals Supported By The Machine

    10. Appendix List of Video Input Signals Supported by the Machine This section describes input signals supported for each of the HDMI, DisplayPort, and VGA input terminals. Each input terminal supports input signals if they satisfy the following conditions: The signal must comply with one of the following VESA standards: •...
  • Page 319 List of Video Input Signals Supported by the Machine Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA GTF 1280 × 600 VESA CVT 1280 × 720 VESA GTF 1280 × 720 VESA DMT 1280 × 720 VESA CVT 1280 ×...
  • Page 320 10. Appendix Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA CVT 1280 × 960 VESA GTF 1280 × 960 VESA DMT 1280 × 960 VESA CVT 1280 × 960 VESA GTF 1280 × 960 VESA DMT 1280 ×...
  • Page 321 List of Video Input Signals Supported by the Machine Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA DMT/CVT 1400 × 1050 VESA DMT/CVT 1400 × 1050 VESA GTF 1440 × 900 VESA DMT/CVT 1440 × 900 (RB) VESA DMT/CVT 1440 ×...
  • Page 322 10. Appendix • VESA DMT: Industry Standards and Guidelines for Computer Display Monitor Timing (DMT) Standard- Version 1 Revision 12 • VESA CVT: Coordinated Video Timings (CVT) Standard Version 1.1 • VESA GTF: Generalized Timing Formula (GTF) Version 1.1 • RB: Reduced Blanking •...

  • Page 323: Specifications

    Instructions for the RICOH Interactive Whiteboard D3210/D8600. • To use RICOH Interactive Whiteboard Controller Type 2 on RICOH Interactive Whiteboard D6500, RICOH Interactive Whiteboard Cable set for D6500, which is a separately sold option, is required. RICOH Interactive Whiteboard Controller Type 2...
  • Page 324 • Communication with the port number specified in the Email settings is available for communication. (page 176 "Configuring SMTP Server Settings") RICOH UCS function • When no proxy is used TCP: 80, 443, 17990, 17992 UDP: 50000 – 65535 (Maximum 6 ports) •...

  • Page 325: Ricoh Interactive Whiteboard D5520

    Specifications RICOH Interactive Whiteboard D5520 LCD panel Item Specifications Size 55 inch wide (diagonal 1387.80 mm) Effective display area (H × V) 1232.0 × 708.9 mm (48.50 × 27.91 inches) Display type Backlight LED system Maximum resolution 1920 × 1080 dots...

  • Page 326: Ricoh Interactive Whiteboard D6500

    • A low humidity (60% or less) is recommended when the product is installed in a high temperature environment. Altitude Maximum: 2500 m (8200 feet) RICOH Interactive Whiteboard D6500 LCD panel Item Specifications Size 65 inch wide (diagonal 1651 mm) Effective display area (H ×...
  • Page 327 Specifications Item Specifications Backlight LED system Maximum resolution 1920 × 1080 pixels Aspect ratio 16 : 9 Display color Approximately 1.06 billion colors (10 bit each for R, G, and B) Pixel pitch (H × V) 0.744 × 0.744 mm (0.03 × 0.03 inches) Maximum brightness 360cd/m •...

  • Page 328: Ricoh Interactive Whiteboard D6510

    • A low humidity (60% or less) is recommended when the product is installed in a high temperature environment. Altitude Maximum: 2500 m (8200 feet) RICOH Interactive Whiteboard D6510 LCD panel Item Specifications Size 65V inch wide (diagonal 1651 mm) Effective display area (H ×...
  • Page 329 Specifications Item Specifications Aspect ratio 16 : 9 Display color Approximately 1.06 billion colors (10 bit each for R, G, and B) Pixel pitch (H × V) 0.744 × 0.744 mm (0.03 × 0.03 inches) Maximum brightness 350cd/m • Brightness changes in accordance with the image settings. In addition, the brightness fades as the product ages.

  • Page 330: Ricoh Interactive Whiteboard D7500

    • A low humidity (60% or less) is recommended when the product is installed in a high temperature environment. Altitude Maximum: 2500 m (8200 feet) RICOH Interactive Whiteboard D7500 LCD panel Item Specifications Size 75V inch wide (diagonal 1892.73 mm) Effective display area (H ×...
  • Page 331 Specifications Item Specifications Aspect ratio 16 : 9 Display color Approximately 10.6 billion colors (10 bit each for R, G, and B) Pixel pitch (H × V) 0.429 × 0.429 mm (0.02 × 0.02 inches) Maximum brightness 410cd/m • Brightness changes in accordance with the image settings. In addition, the brightness fades as the product ages.

  • Page 332: Ricoh Interactive Whiteboard D8400

    • A low humidity (60% or less) is recommended when the product is installed in a high temperature environment. Altitude Maximum: 2500 m (8200 feet) RICOH Interactive Whiteboard D8400 LCD panel Item Specifications Size 84 inch wide (diagonal 2134.62 mm) Effective display area (H ×...
  • Page 333 Specifications Item Specifications Maximum brightness 350cd/m • Brightness changes in accordance with the image settings. In addition, the brightness fades as the product ages. It does not maintain a consistent level of brightness. Contrast ratio 1400 : 1 View angles 178°...
  • Page 334 10. Appendix Operating range Item Specifications Temperature 10–32 °C (50–89.6 °F) • The temperature range varies according to the conditions of the installation location. Humidity 10–80% • The humidity range varies according to the conditions of the installation location. • A low humidity (60% or less) is recommended when the product is installed in a high temperature environment.

  • Page 335: Information For Copyright Of Software Included In The Machine

    Information for Copyright of Software included in the Machine Information for Copyright of Software included in the Machine The machine includes the following software. For details, see information for copyright of software by touching , the Settings icon, on the desktop screen of the whiteboard.
  • Page 336 If you want the source code of software licensed under GNU GPLv2, specify the name of the software and contact your local Ricoh support representative or sales representative. Note that you must pay all postage if we provide the source code by sending a CD.

  • Page 337: Trademarks

    Trademarks Trademarks Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries. Google Chrome and Android are trademarks of Google Inc. ® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
  • Page 338 10. Appendix ® ® Microsoft Windows 10 Enterprise Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. Microsoft product screen shots reprinted with permission from Microsoft Corporation.

  • Page 339: About Added Or Changed Features

    Description Reference Rotating the Screen by 90 You can rotate the screen by 90 See page 55 "Rotating the degrees degrees if you are using RICOH Screen". Interactive Whiteboard D3210. Administrator Password Configure the administrator password See page 8 "Administrator when the machine's power is turned on Password".
  • Page 340 Reference Rotating the Screen by 180 You can rotate the screen by 180 See page 55 "Rotating the degrees degrees if you are using RICOH Screen". Interactive Whiteboard D3210. Page List Screen You can add, copy, save, and delete See page 60 "Operating a a page using the page list screen.
  • Page 341 About Added or Changed Features Version 3.0.0.0 Feature Description Reference 802.1X Authentication You can connect the machine to a See page 167 "Configuring Settings network in which 802.1X Network Settings". Authentication is used. Windows Update You can use Windows Update to See page 127 "Opening install Windows updates to the Administrator Settings".
  • Page 342 MEMO Y420-7506D...
  • Page 344 EN GB EN US EN AU Y420-7506D © 2018, 2019 Ricoh Co., Ltd...

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