Accu-Chek Compact Plus Owner's Booklet page 42

Troubleshooting Checks
7. Did you follow all of the testing instructions?
8. Did you wait for the flashing test strip symbol
and drop symbol before you touched the test
42
strip to the control solution?
9. Did you bend the test strip either before or
while touching it to the control solution or
while the test was in progress?
10. Did you compare the control result with the
range that matches the level of control
solution you used?
11. Does the control range belong to the test
drum that is currently in the meter?
12. Has the test drum been in the meter for
more than 90 days (
display)?
13. If you are still unsure of the problem ...
Action
Read Chapter 2, "Control Testing" and test again. If
you still have problems, visit our web site at
www.accu-chek.com/support or call the ACCU-CHEK
Customer Care Service Center at 1-800-858-8072
Repeat the control test with a fresh drop of control
solution. Wait for the test strip symbol and drop
symbol to flash in the display before you touch the
test strip to the control solution.
Repeat the control test with a fresh drop of control
solution. Do not bend the test strip at either time.
Make sure you compare the control result with the
range that matches the level of control solution you
used.
Make sure the test drum container with the label
belongs to the drum that is currently in the meter.
If the test drum has been in the meter for more than
flashes in the 90 days, replace the test drum.
Repeat the control test with a fresh drop of control
solution. If you still have problems, visit our web site
at www.accu-chek.com/support or call the
ACCU-CHEK Customer Care Service Center at
1-800-858-8072.